Release Note

Workforce Management Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.001.09 [03/03/12] Hot Fix          
X
8.0.001.08 [02/27/12] Hot Fix          
X
8.0.001.06 [05/13/11] Hot Fix          
X
8.0.001.05 [04/06/11] Hot Fix          
X
8.0.001.04 [03/10/11] Hot Fix          
X
8.0.001.03 [10/01/10] General          
X
8.0.000.49 [07/01/10] General          
X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0.x releases of Workforce Management (WFM) Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.001.09 [03/03/12] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


When starting a service, WFM Server now uses the service name that was through the command line parameter. Previously, WFM Server used the default service name. (ER# 295679337)


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Release Number 8.0.001.08 [02/27/12] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


A new WFM Server option changes how bonus hours are carried over. Use Configuration Manager or Genesys Administrator to add and configure this WFM Server application object option:

AdjustCarryOverByBonus
Section: CalendarService
Type: Optional
Default Value: false
Valid Values: true, false
Dependencies: None

This option specifies that WFM Server handles a bonus assignment that does not have a specified end date as a balance adjustment, which is incorporated into carried over hours during the next carry-over.

When set to true, all assigned bonus time that does not have a specified end date is carried over to the next configured carry-over date. The final number of carried-over hours remains subject to the maximum carry-over hours constraint. The bonus expires after the carry-over date. Used hours are updated as they were before.

(ER# 293776358)


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Release Number 8.0.001.06 [05/13/11] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections:


When the time-off award rule is used, WFM Server now correctly checks the agent's bonus balance for future dates where time off was already given. (ER# 272445812)


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Release Number 8.0.001.05 [04/06/11] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections:


WFM Server now accepts any time zone and returns data in the requested time zone when viewing performance data in an intraday schedule. Previously, only the target time zone was accepted. (ER# 270866263)


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Release Number 8.0.001.04 [03/10/11] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


WFM Server no longer experiences an internal server error in the Schedule Summary or Schedule State Group Totals views, or when generating schedule reports. Previously, certain manual schedule modifications could sometimes trigger this error for edited days. (ER# 269062441)


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Release Number 8.0.001.03 [10/01/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of WFM Server. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Schedule Marked Time report no longer contains incorrect paid hours for some days. (ER# 259904560)


Now, inserting multiple overnight shifts in the Agent-Extended view no longer produces an internal server error. (ER# 258119890)


Searches for historical data start and end dates were optimized to use fewer resources, and to execute more quickly. (ER# 256900489)


After an ADDP timeout causes a disconnection between WFM Server and Configuration Server, ADDP messages are now correctly sent from WFM Server to Configuration Server, following reconnection. (ER# 257624740)


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Release Number 8.0.000.49 [07/01/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of WFM Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


WFM Server does not require the time to abandon parameter in performing a What-If scenario, if the percentage of abandoned calls is 0 (zero). (ER# 252843703)


WFM Server no longer incorrectly issues the warning Violation of configured minimum duration for Activity Set when a user edits a shift with an activity set containing a paid meal or break. (ER# 249779066)


This release addresses slow performance issues with Oracle databases, by adding an index hint to some database queries. Previously, such queries would sometimes limit performance because Oracle Optimizer did not always use the correct index.

However, this correction requires a workaround to maintain correct functionality with Microsoft SQL databases. Use Configuration Manager to edit the WFM Server application. Create a Hints section and inside it, create the option wm_cfg_timestamp = <whitespace> (a single space). Then restart WFM Server. (ER# 244293291)


The status of a schedule scenario no longer changes to New after a swap of agent schedules in the scenario. (ER# 237037145)


WFM Server now correctly calculates the shift end time when unpaid shift items are configured, and correctly checks the end time against the configured end time for the shift. (ER# 236585297)


This release corrects a rare situation where some WFM Web requests failed with the error message Failed to read a 'Transfer-Encoding: chunked' request body, Reason: Error consuming chunk footer logged in the WFM Server log. (ER# 233675358)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Committing pending schedule changes does not mark that schedule as modified. (ER# 271138535)

Found In:  8.0.001.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of WFM Server.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release of WFM Server.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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