Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Workforce Management Daemon for the Italian Market.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This is a generally available release for the Italian market. This localization is based on Workforce Management Daemon 8.1.000.13. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Daemon.

• This release of WFM Daemon contains changes to support new functionality in Workforce Management 8.1.

Corrections and Modifications

This release of WFM Daemon does not include corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

WFM Daemon will fail to connect to Genesys Configuration Server in the following configuration:

• Windows operating system and Oracle Java 6.
• The network is set up to use IPv6.
• Genesys Configuration Server is set up to use IPv6, with default settings.

Workaround: To operate successfully in this configuration, you must specify this additional Java option:

-Dcom.genesyslab.platform.commons.connection.impl.netty.transport=oio

If WFM Daemon is run as a service:

1. Start the Windows utility regedit.exe.
2. Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\WFMDaemon\Parameters\Java.
3. Edit the key's Options by adding the option above to a separate line.
4. Save the changes.

Important: The new option must be on a separate line.

If WFM Daemon is run from the command line:

1. Open the file wfmdaemon.cmd, which is located in its installation directory.
2. Place the cursor at the end of the line starting with set JAVA_OPTS=.
3. Type a space, and then the additional Java option listed above.
4. Save the changes.

These actions should be performed by experienced users. (ER# 276933200)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no known discontinued support issues in this release of WFM Daemon.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues in this release.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

• Workforce Management 8.1 Administrator's Guide introduces the product, presents its architecture, offers deployment-planning recommendations and considerations, explains how to configure and install the WFM 8.1 components, explains how to start and stop all components, explains how to use the WFM Database Utility, provides troubleshooting suggestions, and includes a list of WFM-specific terms and their definitions.

• Workforce Management 8.1 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off  rules).

• Workforce Management 8.1 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.

• Workforce Management 8.1 Web for Agents Help explains how to use the Agents web interface to check agent schedules, request time off and working hours, adjust other preferences, and make schedule trades with other Agents.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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