Release Note

Workforce Management Daemon

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2009

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.100.10_ITA — General           X
7.6.100.10 [04/10/09] — General           X
7.6.000.04_ITA — General           X
7.6.000.04 [02/15/08] — General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies all 7.6 releases of Workforce Management Daemon for the Italian market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.100.10_ITA — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Italian market. This localization is based on Workforce Management Daemon 7.6.100.10. Modifications to this software component in later software versions are not supported in this localized version.

This release does not contain new features or functionality.

Corrections and Modifications

This release does not include corrections or modifications.

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Release Number 7.6.100.10 [04/10/09] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Workforce Management Daemon.

Corrections and Modifications

This release also includes the following corrections and modifications:


The new SMTP option AnonymousAccess enables WFM Daemon to send email as an anonymous user. Use Configuration Manager to configure this option:

Options Tab settings for the WFM Web application
SMTP Section
. . .
AnonymousAccess
Type: Optional
Default Value: true
Valid Values: true or false
Dependencies: None
Set to true to enable WFM Daemon's ability to send anonymous emails.
Set to false to disable WFM Daemon's ability to send anonymous emails.

(ER# 217167171)


With this release, WFM Daemon does not attempt to resend notification messages to agents with incorrectly configured email information. Previously, this action sometimes caused correctly configured agents to receive multiple notices. (ER# 209362001)


With this release, WFM Daemon continues to send notifications after the connection between the database and WFM Server has been lost and then is restored. (ER# 186232827)


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Release Number 7.6.000.04_ITA — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Italian market. This localization is based on Workforce Management Daemon 7.6.000.04. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 7.6.000.04 [02/15/08] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Workforce Management Daemon.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


Now WFM Daemon sends notifications correctly after a user changes the site properties Configuration > Organization by using the Configuration Utility. (ER# 162015656)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When you install Java in support of WFM Daemon, be certain that it is the version with the latest time zones update. For detailed information, please consult the "Timezones and Daylight Saving Time" topic on the web page http://java.sun.com/javase/timezones/. (ER# 172432199, 172432232).

Found In:  7.6.000.04 Fixed In:  7.6.100.01

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of Workforce Management Daemon.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues in this release of Workforce Management Daemon.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

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