Release Note

Workforce Management Data Aggregator

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.000.15_FRA – General
 
 
 
 
 
X
8.1.000.15 [09/09/11] – General
 
 
 
 
 
X
8.1.000.13 [07/12/11] – General
 
 
 
 
 
X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of Workforce Management Data Aggregator for the French market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.1.000.15_FRA – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the French market. This localization is based on Workforce Management Data Aggregator 8.1.000.15. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.1.000.15 [09/09/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. It uses the native Oracle OLE DB provider instead of the previously used Microsoft Oracle OLE DB provider, to resolve Oracle connectivity issues. This hot fix requires the following actions, in this order:

  1. Only if your WFM installation uses an Oracle database: Install Oracle Client and Oracle OLE DB Provider (if not already installed). Oracle OLE DB Provider is a part of Oracle Data Access Components (ODAC) and can be obtained directly from Oracle.
       
    Note: Be certain to install the 64-bit Oracle client with 64-bit WFM Server and 64-bit WFM Data Aggregator and 32-bit Oracle client with 32-bit WFM Server and 32-bit WFM DA and 32-bit WFM Database Utility.
       
  2. Install WFM Server 8.1.000.56, WFM Data Aggregator 8.1.000.15, and WFM Database Utility (DBU) 8.1.000.28 in any order.
       
    Note: Do not install 64-bit WFM Data Aggregator and WFM Server on the same machine as 32-bit WFM Database Utility, because they require different Oracle clients.
       
  3. Run WFM Database Utility 8.1.000.28 first, to update the database before you start WFM Server and DA.

Corrections and Modifications

This release includes the following correction and modification:


This release replaces the currently used Microsoft Oracle OLE DB provider with the native Oracle OLE DB provider, to resolve Oracle connectivity issues. (ER# 280510871)


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Release Number 8.1.000.13 [07/12/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Data Aggregator.

This release of WFM Data Aggregator contains changes to support new functionality in Workforce Management 8.1.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:


Data Aggregator no longer constantly updates the audit configuration for every agent who is deleted from Configuration Manager but still exists in WFM DB. (ER# 255067621)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Data Aggregator sometimes writes 0 (zero) for the backlog statistics, skipping updates from Stat Server due to the transport problem between Data Aggregator and Stat Server. (ER# 281756631)

Found In:  8.1.000.13 Fixed In:  8.1.000.16

Data Aggregator updates the configuration record for an unassigned agent every 30 seconds. (ER# 255067621)

Found In:  8.0.000.06 Fixed In:  8.1.000.13

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of Workforce Management Data Aggregator.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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