Release Note

Workforce Management Data Aggregator

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.000.06_CHS – General          
X
8.0.000.06 [07/01/10] – General          
X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0 releases of Workforce Management Data Aggregator for the Chinese (Simplified) market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.000.06_CHS – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Chinese (Simplified) market. This localization is based on Workforce Management Data Aggregator 8.0.000.06. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.0.000.06 [07/01/2010] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in the initial 8.0 release of Workforce Management Data Aggregator.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


Data Aggregator no longer consumes 100% of CPU capacity when synchronizing agents on Oracle DBMS. (ER# 245492618)


Now during synchrionization, Data Aggregator behaves the same as Configuration Utility: if the option Unassign Agents If Configuration Manager Login is Deleted is checked for an associated site, Data Aggregator does not remove agents who have logins to this site in Configuration Manager. (ER# 231617187)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Data Aggregator updates the configuration record for an unassigned agent every 30 seconds. (ER# 255067621)

Found In:  8.0.000.06 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of Workforce Management Data Aggregator.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release of Workforce Management Data Aggregator.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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