Release Note

Workforce Management Data Aggregator

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.000.10 [06/21/12] Hot Fix          
X
8.0.000.08 [01/06/11] Hot Fix          
X
8.0.000.06 [07/01/10] General          
X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Workforce Management Data Aggregator.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.000.10 [06/21/2012] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following correction and modification:


To facilitate troubleshooting, Advanced Disconnect Detection Protocol (ADDP) messaging is now included in the Data Aggregator for Stat Server and Data Aggregator for Configuration Server logs. (ER# 302203966)


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Release Number 8.0.000.08 [01/06/2011] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


Now, Data Aggregator does not update the configuration of unassigned and deleted agents every 30 seconds. (ER# 266123715)


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Release Number 8.0.000.06 [07/01/2010] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in the initial 8.0 release of Workforce Management Data Aggregator.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


Data Aggregator no longer consumes 100% of CPU capacity when synchronizing agents on Oracle DBMS. (ER# 245492618)


Now during synchrionization, Data Aggregator behaves the same as Configuration Utility: if the option Unassign Agents If Configuration Manager Login is Deleted is checked for an associated site, Data Aggregator does not remove agents who have logins to this site in Configuration Manager. (ER# 231617187)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Data Aggregator updates the configuration record for an unassigned agent every 30 seconds. (ER# 255067621)

Found In:  8.0.000.06 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of Workforce Management Data Aggregator.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release of Workforce Management Data Aggregator.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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