Release Note

Workforce Management Data Aggregator

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2009

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.000.05_JPN — General           X
7.6.000.05 [02/15/08] — General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.6 releases of Workforce Management Data Aggregator for the Japanese market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.000.05_JPN — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Japanese market. This localization is based on Workforce Management Data Aggregator 7.6.000.05. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 7.6.000.05 [02/15/08] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no restrictions for this release. No new features were introduced in this release of Workforce Management Data Aggregator.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


With this release, switching the backup Data Aggregator to primary mode does not trigger a massive database update. Previously, database connection problems in this situation could sometimes trigger an update of more than a day's data. (ER# 72123850)


Agents are no longer removed from a site in WFM when you add multiple logins in Configuration Manager. (ER# 144369223)


Data Aggregator no longer terminates due to a General Protection Fault exception during an unspecified communication error with WFM Server. (ER# 123456546)


Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Switching the backup Data Aggregator to primary mode may trigger a massive database update. Database connection problems in this situation can sometimes trigger an update of more than a day's data. (ER# 72123850)

Found In:  7.2.000.03 Fixed In: 

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in the initial 7.6 release of Workforce Management Data Aggregator.


Top of Page


Internationalization

Information in this section is included for international customers.


There are no internationalization issues in the initial 7.6 release of Workforce Management Data Aggregator.


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Top of Page