Release Note

Workforce Management Configuration Utility

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.00_CHS – General
 
 
 
 
 
X
8.5.000.00 [06/27/14] – General
 
 
 
 
 
X

Link to 8.1 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of Workforce Management Configuration Utility for the Chinese (Simplified) market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me on the Workforce Management landing page. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.000.00_CHS – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Chinese (Simplified) market. This localization is based on Workforce Management Configuration Utility 8.5.000.00. Modifications to this software component in later software versions are not supported in this localized version.

For information about WFM localization, see the Workforce Management 8.5 Administrator's Guide.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.5.000.00 [06/27/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.5 release of Workforce Management Configuration Utility.

Corrections and Modifications

There are no corrections for modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


All changes that you make on the Overtime tab (in WFM Configuration Utility on the Data pane when you select the Contracts module and a contract in the Objects pane) are ignored. In WFM 8.0, you can configure overtime in the Policies / Marked Time module of WFM Web. (ER# 254479339)

Found In:  8.0.000.25 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items in this release of Workforce Management Configuration Utility.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues in this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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