| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.100.07_TRK � General |
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X
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| 8.1.100.07 [04/27/12] � General |
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X
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| 8.1.000.32 [08/28/12] � Hot Fix |
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X
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| 8.1.000.31 [03/14/12] � Hot Fix |
|
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X
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| 8.1.000.30 [09/09/11] � General |
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X
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| 8.1.000.29 [07/12/11] � General |
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X
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This release note applies to all 8.1 releases of Workforce Management Configuration Utility for the Turkish market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Turkish market. This localization is based on Workforce Management Configuration Utility 8.1.100.07. Modifications to this software component in later software versions are not supported in this localized version.
For information about WFM localization, see Chapter 13 in the Genesys Workforce Management 8.1 Administrator's Guide.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management Configuration Utility.
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Workforce Management Configuration Utility.
This release includes the following correction:
Now, more than 15 Weekly Patterns can be added to a Rotating Pattern and any Weekly Pattern can be selected as the Agent's starting week. Previously, no more than 15 Weekly Patterns could be added. (ER# 306146462)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features introduced in this release of Workforce Management Configuration Utility.
This release includes the following correction:
WFM Configuration now loads Multi-Site Activities properties and saves the changes faster than previously. (ER# 295043211)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following correction and modification:
When trying to access Activities/<Activity name>, the Configuration
Utility no longer generates the error message Parameter information cannot
be derived from SQL statements with sub-select queries if the option
HideTerminatedAgents is set to true. (ER# 279475794)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Configuration Utility.
The WFM Configuration Utilility now reflects the new concept of overtime in WFM, in this way: the Overtime column in the Schedule Intra-day and in Weekly views now displays the total duration of a new overtime item, and the Overtime tab was removed from the Policies > Contracts > Contract properties dialog box. (ER# 254479339)
This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:
The correct error message now displays when a user attempts to delete a business unit that contains no sites, but does contain multi-site activities or activity groups. (ER# 240368392)
The correct error message now displays when a user attempts to delete a time zone that is in use by a site or a business unit, or if a user removes and adds a time zone in one action. (ER# 243373171)
When a shift items sequence is updated, that event is correctly reflected in the Configuration Audit Report as a "shift items sequence update action," not as a "delete and insert action." (ER# 243996680)
If changes to a rotating pattern cannot be saved, the user is informed and those changes are not lost. The user can attempt to save again, after fixing the problem that prevented it. (ER# 254059732)
When a new security role is assigned to a user in the security role properties interface, the Configuration Audit Report reports only about changed user security options, and not about deleted / inserted options. (ER# 254162258)
When the global settings option Allow all existing users to access new
Sites is enabled and a new site is created under an existing business
unit, then access rights to the newly created site are granted automatically
to all users who have access rights to at least one site under that business
unit. (ER# 255028323)
Selecting objects in the objects tree no longer interferes with synchronization or normal operation of Configuration Utility. The object tree is refreshed after synchronization. (ER# 255283321)
When you move a site from a business unit, activites under that site are removed from activity groups that are not being moved. Also, a site cannot be unassigned; if you move a site from a business unit, you must assign it to another business unit. (ER# 260166951)
Changes (such as insert, update, delete) to activity groups are reflected in the Configuration Audit Report and are detected by WFM Server without requiring a restart. (ER# 268302105)
This section provides the latest information on known issues and recommendations associated with this product.
A site's business unit (BU) cannot be changed in the Configuration > Organization > Business Unit properties panel if at least one Activity under the affected site is still assigned to an Activity Group that belongs to the "old" BU.
Workaround: Before changing a site's BU, unassign all Activities from all Activities Groups that belong to the "old" BU.
(ER# 260166951)
| Found In: 8.0.001.01 | Fixed In: 8.1.000.29 |
If you perform Synchronization with Configuration > Organization selected in the module tree and any object selected in the objects tree, WFM Configuration Utility may freeze and eventually close. (ER# 255283321)
| Found In: 8.0.000.25 | Fixed In: 8.1.000.29 |
When you create a new site under a business unit (BU), users who do not have security rights to that BU but have access to at least one existing site under that BU, will not get automatic security access to the new site. (ER# 255028323)
| Found In: 8.0.000.25 | Fixed In: 8.1.000.29 |
All changes that you make on the Overtime tab (in WFM Configuration Utility
on the Data pane when you select the Contracts module and a contract in the
Objects pane) are ignored. In WFM 8.0, you can configure overtime in the Policies
/ Marked Time module of WFM Web. (ER# 254479339)
| Found In: 8.0.000.25 | Fixed In: |
A user loses all changes to Weekly Patterns if an attempt to save a Rotating Pattern fails due to valid reasons (for example, trying to save to a duplicate name). (ER# 254059732)
| Found In: 8.0.000.25 | Fixed In: 8.1.000.29 |
WFM Configuration Utility (CU) will not delete a time zone if it is being used by a site or business unit configuration. Also, CU displays an error message if you remove and then add a time zone in one action. (ER# 243373171)
| Found In: 8.0.000.25 | Fixed In: 8.1.000.29 |
When a user tries to delete a business unit that contains at least one site (that itself contains at least one activity), WFM Configuration Utility displays an incorrect error message, explaining that the deletion is refused because the business unit contains multi-site activities or activity groups. (ER# 240368392)
| Found In: 8.0.000.25 | Fixed In: 8.1.000.29 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release of Workforce Management Configuration Utility.
Information in this section is included for international customers.
There are no known internationalization issues in this release.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.1 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.1 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.