| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.001.04 [01/31/2011] � General |
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X
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| 8.0.001.02 [10/01/2010] � General |
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X
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| 8.0.000.25 [07/01/2010] � General |
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X
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As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0.x releases of Workforce Management Configuration Utility.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management (WFM) Configuration Utility. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
For any non-historical Agent Time Off: the Time-Off Rule can be changed and the Carry-Over can be calculated, regardless of the number of associated Time Off Bonuses. (ER# 267115338)
The Carry-Over button (located at Configuration > Organization > Agent Properties > Time Off tab) can now be used to calculate the Carry-Over for any single Agent. (ER# 267115238)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Workforce Management (WFM) Configuration Utility.
WFM Configuration Utility's time-off assignment view is enhanced to include historical time-off types.
You can stop an agent's time-off type / time-off rule assignment by adding a stop date to it.
When executing a carry-over, Configuration Utility does not overwrite the last carry-over data; instead it creates a new record for every new carry-over.
During synchronization with Configuration Manager, Configuration Utility imports all skill assignments as primary. A user can then designate a skill as secondary for the specific agent.
Configuration Utility uses both primary and secondary activities while scheduling agents for overtime.
When assigning a shift object to a contract, the user can specify whether the object will be a primary or a secondary shift for that contract.
During synchronization with Configuration Manager, when a site needs to be inserted, Configuration Utility prompts the user to specify whether to assign the site to a business unit (BU), or to create a new BU.
Configuration of the policy objects Exception Types, Time Off Types, Meetings and Marked Time is moved the WFM Web.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
Configuration Utility now correctly saves an Activity Group whether Activities or Multi-Site Activities are checked or unchecked. (ER# 247981911)
This release addresses—and shortens—the length of time that Configuration Utility takes to change an Agent's location. (ER# 240501396)
This section provides the latest information on known issues and recommendations associated with this product.
A site's business unit (BU) cannot be changed in the Configuration >
Organization > Business Unit properties panel if at least one Activity
under the affected site is still assigned to an Activity Group that belongs
to the "old" BU.
Workaround: Before changing a site's BU, unassign all Activities from all Activities Groups that belong to the "old" BU.
(ER# 260166951)
| Found In: 8.0.001.01 | Fixed In: |
If you perform Synchronization with Configuration>Organization selected in the module tree and any object selected in the objects tree, WFM Configuration Utility may freeze and eventually close. (ER# 255283321)
| Found In: 8.0.000.25 | Fixed In: |
When you create a new site under a business unit (BU), users who do not have security rights to that BU but have access to at least one existing site under that BU, will not get automatic security access to the new site. (ER# 255028323)
| Found In: 8.0.000.25 | Fixed In: |
All changes that you make on the Overtime tab (in WFM Configuration Utility
on the Data pane when you select the Contracts module and a contract in the
Objects pane) are ignored. In WFM 8.0, you can configure overtime in the Policies
/ Marked Time module of WFM Web. (ER# 254479339)
| Found In: 8.0.000.25 | Fixed In: |
A user loses all changes to Weekly Patterns if an attempt to save a Rotating Pattern fails due to valid reasons (for example, trying to save to a duplicate name). (ER# 254059732)
| Found In: 8.0.000.25 | Fixed In: |
WFM Configuration Utility (CU) will not delete a time zone if it is being used by a site or business unit configuration. Also, CU displays an error message if you remove and then add a time zone in one action. (ER# 243373171)
| Found In: 8.0.000.25 | Fixed In: |
When a user tries to delete a business unit that contains at least one site (that itself contains at least one activity), WFM Configuration Utility displays an incorrect error message, explaining that the deletion is refused because the business unit contains multi-site activities or activity groups. (ER# 240368392)
| Found In: 8.0.000.25 | Fixed In: |
After the connection to the WFM database is broken and then restored while
you are deleting an activity or editing a shift, The WFM Configuration Utility
display may become corrupted and the "lost connection" error message
(with its OK button) may appear behind other windows. You may need
to quit WFM Configuration Utility to restore control. (ER# 164014187)
| Found In: 7.6.000.05 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no recently discontinued features in this release of Workforce Management Configuration Utility.
Information in this section is included for international customers.
There are no known internationalization issues in this release of Workforce Management Configuration Utility.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.0 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.0 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.