Release Note

Workforce Management Configuration Utility

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2009

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.101.02_DEU — General           X
7.6.101.02 [07/17/09] — General           X
7.6.100.25_DEU — General (Under Shipping Control)           X
7.6.100.25 [04/10/09] — General           X
7.6.000.11 [08/06/08] — Hot Fix           X
7.6.000.10 [04/11/08] — Hot Fix           X
7.6.000.09_DEU — General           X
7.6.000.09 [02/15/08] — General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.6 releases of Workforce Management Configuration Utility for the German market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.101.02_DEU — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the German market. This localization is based on Workforce Management Configuration Utility 7.6.101.02. Modifications to this software component in later software versions are not supported in this localized version.

This release does not contain new features or functionality.

Corrections and Modifications

This release does not include corrections or modifications.

Top of Page


Release Number 7.6.101.02 [07/17/09] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management Configuration Utility.

Corrections and Modifications

This release does not include corrections or modifications.

Top of Page


Release Number 7.6.100.25_DEU — General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release for the German market is under shipping control. This localization is based on Workforce Management Configuration Utility 7.6.100.25. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Release Number 7.6.100.25 [04/10/09] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6.1 release of Workforce Management Configuration Utility.

Corrections and Modifications

This release also includes the following corrections and modifications:


With this release, Configuration Utility displays the correct contract icon color when a contract under an independent site is copied and then pasted under a different site that is under a business unit. (ER# 220106489)


With this release, in the available timezones list, Configuration Utility no longer displays timezones that were imported into WFM from Configuration Manager. (ER# 219600674)


Now you can enter and save negative bonus hours for an agent's Time Off. Negative bonus hours are displayed correctly in the list of agent Time Offs in the Configuration > Organization > Agent properties pane. (ER# 218672599)


With this release, Configuration Utility saves shift changes without redundant confirmations (for shift item sequences) when a user manually deletes all shift item sequences that have deleted breaks. (ER# 218745380)


With this release, Configuration Utility saves the changes in any shift regardless of how many breaks were created or deleted. Previously, a large number of breaks created or deleted could cause an overflow and changes in shift properties could not be saved. (ER# 192121881)


Top of Page


Release Number 7.6.000.12 [12/12/08] — Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


With this release, WFM Configuration Utility now displays only a warning message when a Weekly Pattern with an overnight last day overlaps the beginning of the week. Previously, this situation generated an error message. (ER# 214978776)


Top of Page


Release Number 7.6.000.11 [08/06/08] — Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


With this release, Max Consecutive Working Days per Week can be greater than, less than, or equal to Min Working Days per Week. (ER# 195735582)


Top of Page


Release Number 7.6.000.10 [04/11/08] — Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


With this release, a shift's Task Sequences Min. Duration can now be less than or equal to the total of the shift's Max. Paid Hours plus the shift's unpaid time. (ER# 180344641)


Top of Page


Release Number 7.6.000.09_DEU — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the German market. This localization is based on Workforce Management Configuration Utility 7.6.000.09. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release does not contain corrections or modifications.

Top of Page


Release Number 7.6.000.09 [02/15/08] — General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Workforce Management Configuration Utility.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


A Rotating Pattern is now assigned to the selected Agents without warnings if the Use Shift Time option is selected in the Weekly Pattern and at least one good combination of the selected Shift Start and Shift End values and the selected Activities Open Hours exists. (ER# 169147862, 168304496)


The database clean-up operation no longer stops when it reaches terminated Agents with Schedules and/or Calendar Items. (ER# 134055527)


It is impossible to select an overnight shift in a weekly pattern if the combination of that shift and its associated meals results in a Shift Start Time of exactly 24:00. (ER# 175692471)


Now you can select an item in the object tree with a right-click of the mouse while WFM's connection to the WFM Database is broken. A message about the broken connection will be displayed; the display will not be corrupted, and WFM Configuration Utility will not freeze.

(ER# 164014177)


A notification message about the lost connection is displayed while you are deleting Schedule State Group if the connection to the WFM Database is broken and the Schedule State Group is not deleted. (ER# 163984787)


Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


An invalid Task Sequence can be assigned to a Shift in two known cases:

(ER# 183729978)

Found In:  7.6.000.10 Fixed In: 

After the connection to the WFM database is broken and then restored while you are deleting an activity or editing a shift:

You may need to quit Configuration Utility to restore control. (ER# 163984781, 163984787, 164014177, 164014187)

Found In:  7.6.000.05 Fixed In: 

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of Workforce Management Configuration Utility.


Top of Page


Internationalization

Information in this section is included for international customers.


There are no internationalization issues in this release of Workforce Management Configuration Utility.


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Top of Page