| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.000.24_RUS � General |
|
|
|
|
|
X
|
| 8.1.000.22 [07/12/11] � General |
|
|
|
|
|
X
|
This release note applies to all 8.1 releases of Workforce Management Builder for the Russian market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Russian market. This localization is based on Workforce Management Builder 8.1.000.22. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Builder.
This release of WFM Builder contains changes to support new functionality in Workforce Management 8.1.
This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:
WFM Builder does not violate the weekly work days constraint for scenarios that had no schedule before the scenario start, and started on the second day of a weekend. (ER# 259780883)
In a multi-site scenario, WFM Builder can now reoptimize more than one site at a time. (ER# 260921761)
This section provides the latest information on known issues and recommendations associated with this product.
When building schedule scenarios that include profiles that are based on agents
and profiles that are not based on agents, you may see warnings that include
non-existent profile agent names. For example, the agent Profile Agent
5 in the build may appear as Profile Agent 65547 in the
warning text. (ER# 281540783)
| Found In: 8.1.000.22 | Fixed In: |
An internal error occurs when scheduling reoptimization is done in a multi-site scenario, with multi-site meetings configured. Workaround: reoptimize one site at a time. (ER# 260921761)
| Found In: 8.0.001.04 | Fixed In: 8.1.000.22 |
The weekly work days constraint could be violated when maximum consecutive
working weekends constraint are used in this situation:
1. The schedule started on the second day of the weekend.
2. The day before the schedule scenario was not scheduled, i.e., the master
schedule was empty.
3. Configuration was strict, requiring exactly 2 days off per week.
(ER# 259780883)
| Found In: 8.0.001.02 | Fixed In: 8.1.000.22 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release of Workforce Management Builder.
Information in this section is included for international customers.
There are no known internationalization issues in this release.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 8.1 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 8.1 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.