Release Note

Workforce Management Builder

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2013

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.000.34_FRA – Hot Fix
 
 
 
 
 
X
8.1.000.34 [11/01/13] – Hot Fix
 
 
 
 
 
X
8.1.000.32 [08/22/12] – Hot Fix
 
 
 
 
 
X
8.1.000.31 [06/08/12] – Hot Fix
 
 
 
 
 
X
8.1.000.29 [03/09/12] – Hot Fix
 
 
 
 
 
X
8.1.000.26 [02/10/12] – General
 
 
 
 
 
X
8.1.000.24_FRA – General
 
 
 
 
 
X
8.1.000.22 [07/12/11] – General
 
 
 
 
 
X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of Workforce Management Builder for the French market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.000.34_FRA – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifiations

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for the French market. This localization is based on Workforce Management Builder 8.1.000.34. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.1.000.34 [11/01/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifiations

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release. There are no new features introduced in this release of Workforce Management Builder.

Corrections and Modifications

This release includes the following correction and modification:


WFM Builder now distributes scheduled breaks evenly, minimizing the impact on schedule coverage. Previously, the breaks were distributed in clusters that were too close together, causing uneven coverage with some time periods being understaffed. (WFM-20994)


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Release Number 8.1.000.32 [08/22/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of Workforce Management Builder.

Corrections and Modifications

This release includes the following corrections and modifications:


Rebuilding newly added profiles that are not assigned to a team no longer causes agents, that were not selected, to be rescheduled. Previously, this issue occurred when None was specified for profile agents in rescheduling. (ER# 306938375)


Profile agents no longer disappear from schedule scenarios when Intra-Day Rescheduling is performed. Previously, this scenario would sometimes occur when profile agents were not assigned to teams, and None was selected in Intra-Day Rescheduling. (ER# 306938510)


Teams and agents that are not included in Intra-Day Rescheduling no longer disappear from schedule scenarios. Previously, teams and agents that were not included in rescheduling would sometimes be incorrectly removed. (ER# 307020743)


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Release Number 8.1.000.31 [06/08/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of Workforce Management Builder.

Corrections and Modifications

This release includes the following corrections and modifications:


Days with no staffing requirement are now scheduled as days off for all agents when possible; there is no more unnecessary overstaffing in this situation. Previously, days with no staffing requirement, that could have been scheduled as days off for all agents, were sometimes scheduled as workdays. (ER# 299630828)


This release corrects weekend overstaffing and weekday understaffing in the following situation: schedules with high staffing requirements on weekdays and significantly lower staffing requirements on weekends were sometimes incorrectly staffed. (ER# 299547380)


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Release Number 8.1.000.29 [03/09/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


This release corrects the problem of excessive staffing on a particular day of the week when shift occurrence rules are configured for one or more shifts. (ER# 293000361)


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Release Number 8.1.000.26 [02/10/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


This release corrects the problem of less-than-optimal coverage when shift durations are strict and some shifts can be scheduled only on certain days of the week. (ER# 290613101)


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Release Number 8.1.000.24_FRA – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the French market. This localization is based on Workforce Management Builder 8.1.000.22. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.1.000.22 [07/12/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management Builder.

This release of WFM Builder contains changes to support new functionality in Workforce Management 8.1.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:


WFM Builder does not violate the weekly work days constraint for scenarios that had no schedule before the scenario start, and started on the second day of a weekend. (ER# 259780883)


In a multi-site scenario, WFM Builder can now reoptimize more than one site at a time. (ER# 260921761)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When building schedule scenarios that include profiles that are based on agents and profiles that are not based on agents, you may see warnings that include non-existent profile agent names. For example, the agent Profile Agent 5 in the build may appear as Profile Agent 65547 in the warning text. (ER# 281540783)

Found In:  8.1.000.22 Fixed In: 

An internal error occurs when scheduling reoptimization is done in a multi-site scenario, with multi-site meetings configured. Workaround: reoptimize one site at a time. (ER# 260921761)

Found In:  8.0.001.04 Fixed In:  8.1.000.22

The weekly work days constraint could be violated when maximum consecutive working weekends constraint are used in this situation:
1. The schedule started on the second day of the weekend.
2. The day before the schedule scenario was not scheduled, i.e., the master schedule was empty.
3. Configuration was strict, requiring exactly 2 days off per week.

(ER# 259780883)

Found In:  8.0.001.02 Fixed In:  8.1.000.22

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release of Workforce Management Builder.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues in this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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