| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| X | ||||||
| X | ||||||
| X | ||||||
| X | ||||||
| X | ||||||
| X | ||||||
| X | ||||||
| 7.6.000.16 [12/18/08] — Hot Fix | X | |||||
| 7.6.000.15 [10/23/08] — Hot Fix | X | |||||
| 7.6.000.14 [10/14/08] — Hot Fix | X | |||||
| 7.6.000.11 [04/04/08] — Hot Fix | X | |||||
| 7.6.000.09_PTB — General | X | |||||
| 7.6.000.09 [02/15/08] — General | X |
This release note applies to all 7.6 releases of Workforce Management Builder for the Portuguese (Brazilian) market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Portuguese (Brazilian) market. This localization is based on Workforce Management Builder 7.6.101.04. Modifications to this software component in later software versions are not supported in this localized version.
This release does not contain any corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
With this release, WFM Builder creates schedules with balanced coverage for Mondays and Saturdays. Previously, Mondays could be understaffed and Saturdays overstaffed in some situations. (ER# 230671691)
With this release, WFM Builder builds schedules that do not overlap when a granted part-day time-off instance exists in the calendar before Noon. Previously, this situation sometimes caused two shifts on consecutive days to overlap. (ER# 230153687)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
With this release, WFM Builder now correctly staffs Sundays and Saturdays when the first schedule day starts on Sunday and the number of maximum consecutive work days is set to 6. Previously, Builder sometimes overstaffed Sundays and understaffed Saturdays in this situation. (ER# 229412336)
With this release, building a schedule no longer terminates with error 1066 when a high number of fixed duration shifts have been assigned to contracts. (ER# 228799520)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
With this release, WFM Builder distributes weekend work more evenly. Previously, conflicts between a maximum consecutive workday constraint and the Saturday/Sunday days off constraint could cause overstaffing or understaffing. (ER# 227740441, 228416939)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in this release of Workforce Management Builder.
This release also includes the following corrections and modifications:
With this release, one contract with the synchronized break scheduling option selected can no longer affect break synchronization of other contracts. Previously, the synchronized break option of one contract could force breaks in other contracts to be synchronized as well. (ER# 219329033)
Workforce Management (WFM) Builder now correctly schedules agent preferences
when the maxseats setting is specified for a site. (ER# 191109481)
Schedule building no longer fails with the message invalid date range
specified under these conditions:
none.(ER# 189742751)
A day off is no longer forced on the first day of a schedule in this scenario:
An incorrect distance calculation (now fixed) caused the problem (now solved) by adding one extra minute to the distance between the shifts on the day before the schedule and the first day of the schedule.
(ER# 199921346)
When building a schedule with agent prioritization, WFM Builder no longer generates Error 1066 due to incorrect handling of task sequences. (ER# 208506591)
Building a schedule with prioritization no longer produces an excessive number of warnings regarding rejected temporary solutions. (ER# 217611014)
Creating a schedule with the maxseat constraint configured no
longer causes Error 1066. (ER# 214299791)
Activities that are not scheduled, because they are covered by exceptions or meals, no longer appear in the Individual Schedule and Team Schedule reports. (ER# 192435621)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release also includes the following corrections and modifications:
With this release, WFM Builder no longer incorrectly schedules breaks at the same time for agents who have shifts starting at the same time and break synchronization enabled in their contracts. (ER# 228502907)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
This release solves problems that Workforce Management Builder encountered when building schedules that required agent prioritization. Previously, Builder sometimes terminated with error 1066 or generated a large number of incorrect warnings. (ER# 217648218, 218380381)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
With this release, WFM Builder no longer terminates (with error 66) when building a schedule with prioritization options selected. (ER# 215290376)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
With this release, the Team Schedule Report and Individual Schedule Report no longer show activities as scheduled during the day, if the entire shift is covered by a part-day exception or time off. (ER# 211823753)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
With this release, WFM Builder can correctly schedule mandatory paid breaks that are fully overlapped by exceptions, by placing those breaks adjacent to the exceptions. Previously, Builder sometimes placed breaks too far away from exceptions. (ER# 207720437)
With this release, paid breaks are correctly ignored (when necessary) while WFM Builder evaluates the compatibility of paid time off and shifts. Previously, part-day paid time offs or exceptions could be removed when the sum of paid time off + paid breaks + unpaid break duration was too long for the available time. (ER# 209706071)
Now, when there is a conflict between a granted part-day time off (or granted part-day exception) and the shift, the time off (or exception) is removed. Previously, a day off was scheduled. (ER# 210062274)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
With this release, an anchored, optional, fixed length task sequence does not cause any incorrect days off. Previously, an optional task sequence which covered an entire shift duration, and was anchored to the shift ends, could cause incorrectly scheduled days off instead of work days. (ER# 174867943)
WFM Builder now correctly schedules work days when a shift has configured task sequences of fixed length and a start step that is not divisible by 15 minutes. Previously, Builder sometimes incorrectly scheduled days off under these conditions. (ER# 176041469)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a generally available release for the Portuguese (Brazilian) market. This localization is based on Workforce Management Builder 7.6.000.09. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Workforce Management Builder.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Distribution of meals and breaks is now improved; the impact on the staffing is smoother than before. Previously, several breaks or meals were sometimes scheduled at the same time, causing understaffing, even though it was possible to schedule them farther apart. (ER# 38274766, 110814528)
With this release, the setting for maximum distance between shift items can no longer cause a Builder to schedule a day off when the shift paid duration is fixed and the shift has no shift item sequences. (ER# 125273608)
Now WFM Builder releases all memory after building a schedule. Previously, Builder continued to reserve memory after each build until it terminated. (ER# 144432384)
Now, breaks in a shift are correctly scheduled when shift, meal, and break synchronization is specified and a part-day exception is configured on the same day. (ER# 166786448)
This section provides the latest information on known issues and recommendations associated with this product.
Workforce Management Builder will sometimes disregard an agent's preference to be scheduled for longer shifts and more days off per week, or the opposite (shorter shifts and fewer days off). (ER# 220767282)
| Found In: 7.6.100.20 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions in this release of Workforce Management Builder.
Information in this section is included for international customers.
There are no internationalization issues in this release of Workforce Management Builder.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.
Workforce Management 7.6 Administrator's Guide introduces the product, presents its architecture, and offers deployment-planning recommendations and considerations, explains how to configure and install the Workforce Management (WFM) 7.6 components, explains how to start and stop all components; explains how to use the WFM Database Utility; provides troubleshooting suggestions; and includes a list of WFM-specific terms and their definitions.
Workforce Management 7.6 Configuration Utility Help explains how to use the WFM Configuration Utility to set up WFM objects (such as sites, time zones, and Agents) and constraints (such as security settings, working hours, and time-off rules).
Workforce Management 7.6 Web for Supervisors Help explains how to use the Supervisor web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
Workforce Management 7.6 Web for Agents Help instructs Agents on how to check their schedules, request time off and working hours, adjust other preferences, and make schedule trades with other Agents.
Workforce Management 7.6 WFM Integration API Developer's Guide gives an overview of the Application Programming Interface (API)'s functions and architecture, and explains the functions that each service provides. This Guide includes short code examples that demonstrate how to use the methods included in each service.