Release Note

Workforce Management API

8.1.x

Genesys Telecommunications Laboratories, Inc. 2011–2015

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.301.00 [04/10/15] General
Platform Independent
8.1.300.17 [04/04/14] General
Platform Independent
8.1.201.00 [03/22/13] General
Platform Independent
8.1.100.04 [04/27/12] General
Platform Independent
8.1.001.01 [02/10/12] General
Platform Independent
8.1.000.18 [07/12/11] General
Platform Independent

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Workforce Management API.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.301.00 [04/10/15] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management API.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.300.17 [04/04/14] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management API.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.201.00 [03/22/13] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management API.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.100.04 [04/27/12] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Workforce Management API.

Corrections and Modifications

This release does not include corrections or modifications.

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Release Number 8.1.001.01 [02/10/12] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction:


WFM API adds the method WFMRTAService800Soap.setAgentState to set the real time agent state, which allows WFM to receive an agent's real time state without a connection to Genesys Stat Server. (ER# 285626601)


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Release Number 8.1.000.18 [07/12/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Workforce Management API.

Corrections and Modifications

There are no Corrections or Modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


There are no known issues or recommendations in this release.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no recently discontinued features in this release of Workforce Management API.


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Internationalization

Information in this section is included for international customers.


Language Packs are supported in 8.1.1 releases of this product. However, 8.1.2 releases of this product do not support 8.1.1 Language Packs. Use 8.1.2-compatible Language Packs upon their availability.

Language Packs allow installers to select the language in which the user interface and online help files are displayed. For details on what Language Packs are available, including languages, see the Workforce Management Release Notes section of the Technical Support Knowledge Base.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Administrator's Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website , and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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