Release Note

VoiceGenie Tools

7.2.2

Genesys Telecommunications Laboratories, Inc. � 2008-2009

Release Number	AIX	HP-UX	Linux	Solaris	Tru64 UNIX	Windows
7.2.200.01 [11/30/09] – General (Under Shipping Control)			X			X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.2 releases of VoiceGenie (VG) Tools. In this release note, VG Tools refer to the VG Call Analyst and VG Quality Advisor tools.

Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
The Release Number table lists the supported operating systems for each release at a high level.
The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions.

Release Number 7.2.200.01 [11/30/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a General Release of the product available under shipping control. This release of VoiceGenie Tools does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The corrections and modifications from the Hot Fix releases referenced below are incorporated into this maintenance release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

� When using the Next Generation Interpreter and Oracle, the Menu Frequency report will not be generated correctly when the <menu> tag does not have the “dtmf” attribute.

� The VG Call Analyst Client (Reporting Client) is not compatible with Eclipse 3.4.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features or functions in this release.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website.

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