Release Note

Voice Callback Extension

7.1.x

Genesys Telecommunications Laboratories, Inc. © 2005

Contents


Introduction

This release note applies to all 7.1 releases of the Voice Callback Extension. This Stat Server extension is used for real-time and historical reporting against transactions monitored by a Genesys Universal Callback Server. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release.

The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.


Release Number 7.1.000.03 [4/12/2005]–General

New In This Release
Corrections and Modifications

New In This Release

There are no restrictions for this release. This is the initial release of the Voice Callback Extension.

Corrections and Modifications

This release includes no modifications or corrections.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The installation routine does not request a directory in which to deploy the VCB Extension. The VCB Extension will be deployed in the default subdirectory of the statserver target directory that you request. (ER# 99891)

Found In:   7.1.000.03 Fixed In:  

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Internationalization

This section provides the latest information on known issues and recommendations associated with this product.

There are no known limitations or restrictions for internationalization.

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

  • Reporting Technical Reference Guide for the Genesys 7 Release includes an in-depth discussion of the Genesys telephony call and statistics models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option. (70g_ref_rptg_04-2005_v3.00)

  • Framework 7 Stat Server Deployment Guide includes information about how to configure Java Extensions within a Stat Server application object.(70fr_dep_statserver_03-2005_v3.00)

  • Voice Callback 7 Deployment Guide includes information about connecting a Stat Server application to the Universal Callback Server. (71vcb_dep_03-2005_v1.00)

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