Release Note

Universal Routing Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.100.17 [10/29/10] – General X X X X X X
8.0.001.33 [04/15/11] – Hot Fix       X    
8.0.001.32 [09/17/10] – Hot Fix           X
8.0.001.30 [06/04/10] – General X X X X X X
8.0.001.28 [04/01/10] – General X X X X X X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Universal Routing Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.100.17 [10/29/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Routing Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


In this release of URS, the Unicode-to-Multibyte conversion function now works correctly when running the Solaris operating system, provided that the correct locale is installed on the host on which URS is running. (ER# 132227406)


In this release, URS recalculates threshold conditions after every routed call during the pulse procedure. Previously, threshold conditions were calculated only one time at the beginning of the pulse procedure. (ER# 215072172)


This release of URS resolves an issue in which distribution of EventDiverted on virtual queues during complex multisite transfers was delayed. (ER# 228687965)


URS has been updated to consider a failure to release calls as a routing failure (when call release is required to perform call routing). As a result, in such cases URS will behave according to the value of the option on_route_error. (ER# 230701229)


URS has been updated to ignore DNs of type Access Resource when deciding to which tenant an incoming call belongs. (ER# 234406406)


In this release of URS, printing of values for variables of type FLOAT in the URS log has been adjusted to reduce rounding effects of the C/C++ runtime libraries. (ER# 236121462)


The Statistics definition dialog box in Interaction Routing Designer (IRD) has been enhanced to include the possibility of not specifying a time range. Refer to the Time Range description and Statistics dialog box described in Chapter 7 of the Genesys Universal Routing 8.0 Reference Manual. (ER# 236311566)


IRD has been extended with the ability to generate strategy bytecode in UTF8 format. This functionality is useful if hosts running IRD (Windows) and URS (any platform) use the same national language (for example Russian), but different encodings. If encoding is the same on these hosts, then using UTF8 format provides no benefit. (ER# 241815426)


In this release of URS, the GetLastErrorInfo function has been updated to extend the error code to four digits by adding one or more zeros (0) at the beginning if needed. If the error code has more than four digits, the entire error code is provided and no truncation to four digits is performed. (ER# 245620220)


In this release of URS, the CountSkillInGroup and GetSkillInGroup functions have been updated to check types of passed targets for a valid range of values. (ER# 248215990)


This release of URS removes the limitation on the size of input parameters for the Web Service object. (ER# 252034644)


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Release Number 8.0.001.33 [04/15/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Universal Routing Server (URS) now provides limited support of DNs of type AccessResource for numbers translation. Previously, URS failed to translate the destination number if AccessResources was used for external routing.

Note: Configurations where the Access Resource number coinsides with another DN on the same switch are not supported.

(ER# 270649581)


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Release Number 8.0.001.32 [09/17/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release does not include any corrections or modifications.

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Release Number 8.0.001.30 [06/04/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Universal Routing Server now stores list data correctly when editing List object content during runtime. Previously in this scenario, the function ListGetDataCfg could fail to find the required data, or Universal Routing Server could terminate unexpectedly. (ER# 252714721)


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Release Number 8.0.001.28 [04/01/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Universal Routing Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


Upon an OutOfService event, this release of URS will keep (and continue processing) an interaction so that it can be sucessfully processed even if the interval between the OutOfService event and the DNBackInService event event is short. Previously, an interruption of service could occur in this scenario. (ER# 96341957)


Support of CallType call attribute is enhanced in this release of URS. If the CallType is unknown, URS tries to update its value each time upon receiving the following T-Server events for the current call: EventQueued, EventRouteRequest, EventRinging or EventEstablished. (ER# 166886902)


URS can now execute a Web Service request if a direct IP address is used instead of a host name. (ER# 175304840)


In cases where the ADDP feature is active, URS no longer terminates operation if, after disconnecting from some server, URS does not dispatch CPU time from the operating system for approximately five seconds. (ER# 182850612)


The interval of usable reference IDs for T-Server requests has been extended from 32000 to approximately 2,000,000,000. (ER# 204416057)


The URS expression parser is extended to understand names of objects that start with digits. (ER# 206482220)


HTTP bridge in this release of URS now has just one log (combining the three logs used in previous releases). Log settings are applied to this log. (ER# 208279741, 218524139, 240052295, 238515651)


In cases where URS restarts a strategy from the beginning (use_ivr_info=true and the IVR itself move the call to another DN), URS ensures that keep-alive events on virtual queues continue to be distributed in the context of the new call. Previously in such a scenario, URS failed to maintain the chain of keep-alive events. (ER# 218139872)


If installed on any 64-bit platform, URS no longer terminates operation when renaming Force or other types of routing rules with the specified default destination. (ER# 244572884)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When running a URS-ORS environment, it is possible that some currently running sessions will not be delivered to ready targets if URS terminates. (ER# 257259801)

Found In: 8.0.100.17 Fixed In: 

Editing List object content during runtime can sometimes result in Universal Routing Server failing to store this list data correctly. As a result, the function ListGetDataCfg can fail to find the required data, or Universal Routing Server may terminate unexpectedly.

To avoid loss of data, the following workaround is recommended:

  1. Make the desired changes to the List object.
  2. Create a copy of the List object with a new name.
  3. Delete the original List object.
  4. Rename the created copy to the original List object name.

(ER# 252714721)

Found In: 8.0.001.28 Fixed In: 8.0.001.30

Changing the value of the option call_kpl_time during run-time can result in Stat Server cleaning up calls currently located in the virtual queue. (ER# 227150421)

Found In: 8.0.001.28 Fixed In: 

The Unicode-to-Multibyte conversion function does not work correctly when running the Solaris operating system. (ER# 132227406)

Found In: 7.2.002.02 Fixed In: 8.0.100.17

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this 8.0 release of Universal Routing Server.


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Internationalization

Information in this section is included for international customers.


There are no known issues for internationalization in this 8.0 release of Universal Routing Server.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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