Release Note

UC Connector

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2011–2018

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.301.09 [06/05/18] – Hot Fix           X
8.0.301.08 [07/05/17] – Hot Fix           X
8.0.301.07 [03/02/17] – Hot Fix           X
8.0.301.04 [06/27/16] – General           X
8.0.300.43 [03/26/15] – General           X
8.0.300.40 [01/06/15] – Hot Fix           X
8.0.300.39 [12/15/14] – Hot Fix           X
8.0.300.38 [11/13/14] – Hot Fix           X
8.0.300.35 [08/22/14] – Hot Fix           X
8.0.300.07 [08/30/13] – General           X
8.0.300.05 [07/19/13] – Hot Fix           X
8.0.300.04 [06/03/13] – General           X
8.0.200.10 [02/15/13] – Hot Fix           X
8.0.200.08 [10/26/12] – General           X
8.0.101.04 [07/12/12] – Hot Fix           X
8.0.101.01 [06/20/12] – General           X
8.0.100.12 [06/27/11] – General           X
8.0.001.10 [02/09/11] – Hot Fix           X
8.0.001.07 [12/22/10] – General           X
8.0.000.20 [09/15/10] – General           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information



Introduction

This release note applies to all 8.0 releases of UC Connector.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 8.0.301.09 [06/05/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features in this release.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now correctly filters out SIP contacts that are using non-ASCII characters or do not have the 'sip:' element defined. In this scenario, UC Connector now puts a message in the current log for such addresses, similar to this:

12:21:27.043 Std 09900 [ERROR] Incorrect resource provided [sip address with non-ASCII chars], creating placeholder and ignoring

Previously, UC Connector passed such addresses to MSLync in subscription transactions, which might have resulted in stuck transactions. (UCC-901)


UC Connector now correctly supports dynamic configuration of DNs and related resources. Previously, dynamic configuration was incorrectly processed, which resulted in broken synchronization between users and relevant DNs. (UCC-899)


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Release Number 8.0.301.08 [07/05/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector version 8.0.301.08 and later is only compatible with Genesys Lync Agent version 8.0.301.01 and later. (UCC-894)


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Release Number 8.0.301.07 [03/02/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector no longer displays duplicate call control pop-ups. (UCC-884)


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Release Number 8.0.301.04 [06/27/16] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of UC Connector.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.0.300.43 [03/26/15] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now processes disabled agents correctly when they are enabled with the enabled option. Previously, this option did not work as expected. (UCC-748)


UC Connector can now add notes successfully to the Web UI after putting a call on hold. Previously in this scenario, the notes were lost. (UCC-433)


UC Connector now writes a message in its log file when more than one person has the same Lync contact information in the configuration database. (UCC-561)


UC Connector now correctly sets the data provided to the Web UI clients when the person's information in the configuration database does not have values for first or last names. Previously, UC Connector generated an exception for the Web UI client, and did not allow it to operate correctly. (UCC-566)


UC Connector no longer generates an exception when a UC Connector enabled Person object (in the UC-Connector section of the Annex tab, the enabled is set to true) does not have any agent IDs assigned on the Agent Info tab. (UCC-593, UCC-597)


UC Connector now correctly updates agent states if large notes are attached to the call. (UCC-596)


UC Connector now correctly restores the activity token after the call ends. (UCC-598)


UC Connector no longer logs the agent out if UC Connector is connected to the Lync platform for presence synchronization and the sync-when-logout option is set to false during start up. Previously, in this scenario, during the UC Connector startup if there was a delay of presence information from the Lync, UCC sometimes logged out the agent. (UCC-645)


When the box running UC Connector disconnects from network when UC Connector is in process of sending SUBSCRIBE to Lync, UC Connector now continues to process to send SUBSCRIBE after the connection is restored. Previously, in this scenario, UC Connector did not subscribe the agent. (UCC-662)


UC Connector now synchronizes the agent's presence correctly when the agent is configured in standalone mode, and uses the browser to change state from DND on to Logout. Previously, in this scenario, the agent's state showed as logged in and not ready. (UCC-703)


If the sync-when-logout option is set to false on both the primary and backup UC Connector, and the agent is logged in to multiple DNs, all DNs show the correct state upon switchover. (UCC-717)


If a invalid configuration change is made while UC Connector is starting, UC Connector starts correctly. Previously, in this scenario, UC Connector would not start. (UCC-724)


The thirdparty-logging-enable option in the Log section is no longer missing from the UC Connector application template. (UCC-737)


UC Connector now supports Internet Explorer (IE) compatibility mode. (UCC-738)


The thirdparty-logging-enable option in the Log section is no longer missing from the UC Connector application template. (UCC-740)


UC Connector no longer logs out agents if the Lync client is not running. (UCC-744)


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Release Number 8.0.300.40 [01/06/15] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix release for this product. There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector can now detect if the SIP Stack is not running, and generate the appropriate Genesys log messages:

To activate the alarm functionality, perform the following steps:
  1. On the Options tab in the log section of the UC Connector application, add the following key-value pairs:
  2. Add the connection to the Message Server. Open the connection of a Solution Control Server and make sure that you are using the same Message Server.
  3. Create a new Alarm Condition configuration object with the following properties:
Previously, if the SIP Stack stopped working, but the UC Connector was still running, the corresponding log messages were not generated. (UCC-735)


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Release Number 8.0.300.39 [12/15/14] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix release for this product. There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now synchronizes the agentís status after it receives a BENOTIFY/NOTIFY SIP message with a status update from Microsoft Lync, or after a High Availability switchover occurs. Previously, the agentís state was synchronized if the following occurred:

(UCC-736)


Lync subscription has been enhanced for better performance. Previously, for Contact Centers with more than 1000 agents, UC Connector was slow to retrieve the agent's state. (UCC-621)

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Release Number 8.0.300.38 [11/13/14] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix release for this product.There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


Third-party logging is now configurable for UC Connector. To enable this feature, the new option thirdparty-logging-enable has been created for the Log section.

thirdparty-logging-enable
Default Value: False
Valid Values: True, False
Changes Take Effect: After Restart

Enables additional third-party framework (CometD and Spring FW) logging control. Note that this option should be used for tracing server/client communication problems.

Previously, in version 8.0.300.37 only, UC Connector did not automatically clean the CometD debug log files (%UCC_HOME%\logs\cometd.log), and you had to manually clean the %UCC_HOME%\logs directory when necessary. (UCC-731)


If you are using UC Connector in standalone mode, and you plan to upgrade UC Connector from 8.0.2 to 8.0.3, note that the agent status setup behavior has changed. In 8.0.2, on startup, UC Connector automatically logged in the Person related DN to SIP Server and set the DN in the Ready state. In 8.0.3, on startup UC Connector reads the DN status from SIP Server and sets up the appropriate status. To enable this feature, a new option, agent-initial-state, has been created for the UC-Connector section.

agent-initial-state
Default Value: Sync
Valid Values: Sync, Ready, NotReady
Changes Take Effect: After Restart

Specifies the status of the agent after logging in to UC Connector. If set to Sync, the agent state is synchronized with the T-Server state. If set to Ready, the agent is logged in in the Ready state. If set to NotReady, the agent is logged in in the NotReady state.

Notes:

(UCC-733)


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Release Number 8.0.300.35 [08/22/14] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix release for this product.There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


A new option, sync-when-logout, is now included that enables UC Connector to handle an environment that includes a Genesys desktop (like Workspace Desktop Edition) to control the agent login status. Previously, without this option, when deployed in an environment with presence propagation from Microsoft Lync, UC Connector did not provide a way for the Genesys desktop to control the agent login status.

When the new option is set to false, UC Connector now waits for an agent to be logged in and only synchronizes presence when the agent is actually logged in, as described in the use case below.

Important!

Use Case
In a Lync Voice integration environment, an agent desktop includes both a Genesys desktop client and a Lync client, while Genesys UC Connector provides presence synchronization as a server application. If the option is set to false: sync-when-logout
Default Value: true
Valid Values: false, true
Changes Take Effect: After UC Connector restart

Controls whether UC Connector logs in a user when only the Lync presence is available (that is, there is no independent login from a Genesys desktop client). In general, set this option to true in a back-office environment with complete Smart Link functionality. Set it to false when integrating with Lync Voice in the contact center.

(UCC-635)


UC Connector has been modified so that if using Virtual IP Takeover for redundancy after a High Availability switchover, preview routing continues to behave correctly. Previously, previews would not be delivered to Knowledge Workers after a High Availability switchover. (UCC-623)


In standalone mode, UC Connector no longer forces a Not Ready agent into a Ready state after a High Availability switchover. The state of the agent prior to a High Availability switchover is now maintained. (UCC-624)


Presence synchronization now works as expected. Previously, in some cases while under load, UC Connector lost presence synchronization with MS Lync. (UCC-627, UCC-628)


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Release Number 8.0.300.07 [08/30/13] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

There are no restrictions for this release. There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


SIP message handling in multithreaded environments has been improved to prevent ParseExceptions occurring when the response from Lync for a subscription is processed by UC Connector at the same time as a response for another request, or a BENOTIFY was received from Lync. (UCC-590)


UC Connector now correctly reports state changes when Lync changes the presence for a Knowledge Worker to a state within the same category (for example, Lync changes the Knowledge Worker state from 6501 to 6500). (UCC-590).


UC Connector has been modified, so that an address, which is not configured in the correct format in the Microsoft-OCS section of the Person object's Annex tab in the configuration environment, is not be sent to Lync. The correct format for an address is sip:<user>@<domain>. Additionally, if an address is in the correct format, but Lync does not allow the subscription (for example, if the user is not enabled for Lync), UC Connector will no longer send an immediate resubscription request for that user. (UCC-586)


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Release Number 8.0.300.05 [07/19/13] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix release for this product. There are no new features in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now correctly performs registration to the Lync Front End and resubscribes for presence updates for all enabled contacts when a refresh of registration with the Lync Front End times out. Previously, on a loss of registration, UC Connector attempted to open two consecutive presence dialogs and might have operated incorrectly when the Lync Front End did not respond correctly to those subscriptions. (UCC-517)


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Release Number 8.0.300.04 [06/03/13] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


You can now edit audio files used for the audio on Ringing or Preview feature if they are not being used by UC Connector. Previously, you could not edit the audio files, even if they were not in use by UC Connector. (ER# 303270837)


UC Connector's audio on Preview or Ringing feature now supports the .wav audio format for Internet Explorer 8. (ER# 320279111)


UC Connector now correctly handles the scenario where an agent logs out with an Interaction Window opened. Previously, UC Connector did not close the Interaction Window when an agent logged out. (ER# 310507441)


UC Connector now correctly opens a browser window and populates all information if the Person object in Genesys Administrator has quotations in the first or last name. Previously, UC Connector did not populate any information in the browser window. (ER# 310658521)


UC Connector now sends TDistributeUserEvent to the correct T-Server when more than one T-Server is connected to UC Connector and distribution of user events is enabled for ongoing previews. Previously, UC Connector sent TDistributeUserEvent to the first found T-Server. (ER# 310237351)


UC Connector now correctly handles racing conditions where agent synchronization requests are sent on DN registration from T-Server and a simultaneous presence update is received from Microsoft Lync. Previously, UC Connector left agents in Ready state while the Microsoft Lync presence update indicated a different agent state. (ER# 300834291)


UC Connector now recovers and restores service faster if a Lync Front End Server failover occurs. Previously, UC Connector might have recovered only after executing a new Registration attempt and full resubscriptions to Lync. (ER# 303911891)


UC Connector now correctly applies the timeout specified in the dnd-off-timeout option and returns a Knowledge Worker to Ready state after the Knowledge Worker rejects a Preview. Previously, on rare occasions UC Connector might have left the Knowledge Worker in Not Ready state. (ER# 317942211)


UC Connector now correctly handles the shortcut keys specified the preview-shortkey-accept and preview-shortkey-reject when Internet Explorer is used as the web client and the user switches to the Interaction Window pop-up. Previously, UC Connector did not correctly handle the keys specified in these options.

Note: UC Connector only supports shortcut keys for Internet Explorer.

(ER# 314958376)


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Release Number 8.0.200.10 [02/15/13] – Hot Fix

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now closes expired Interaction windows using the timeout defined in the itx-window-close-timeout option. Previously, UC Connector closed expired Interaction windows after 9000 milliseconds, regardless of the value set in the itx-window-close-timeout option. (ER# 314958160)


UC Connector now correctly handles EventAgentNotReady from T-Server if the event is received without AttributeAgentWorkMode. Previously, an internal exception prevented UC Connector from correctly setting the state of an agent. (ER# 315613396)


UC Connector now correctly opens the Presence Dialog if Lync terminates the initial subscription for the dialog. Previously, UC Connector did not react when the Presence Dialog was terminated, and it failed to subscribe properly for presence notification and was not able to synchronize Lync agent states. (ER# 317198214)


UC Connector now correctly terminates when stopped using Ctrl-C, from Genesys Solution Control Interface (SCI) or Services.msc. Previously, UC Connector terminated without flushing logs and correctly stopping all subsystems. (ER# 259854466)


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Release Number 8.0.200.08 [10/26/12] – General

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ESN ENU FRA ITA JPN KOR PTB RUS
      X X X X X       X

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following correction:


Rejecting a Preview offer now makes the UC Connect user unavailable for the period of time specified in the dnd-off-timeout option. Previously, UC Connector forced the user to the ready state at the end of this time period, if the user state was manually changed during the timeout. (ER# 258947706, 310669491)


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Release Number 8.0.101.04 [07/12/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Advanced Disconnect Detection Protocol (ADDP) is now enabled for UC Connector. Previously, ADDP was not activated when configured for UC Connector in the Connections tab in Configuration Manager. (ER# 303132974)


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Release Number 8.0.101.01 [06/20/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following modifications:


The default values have been updated for the following agent status-related options in the Microsoft-OCS section:

(ER# 301088461)


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Release Number 8.0.100.12 [06/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features and functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now correctly processes the userdata-note-onpreview option. Previously, UC Connector did not display the UserData Notes as expected in the Preview Interaction that it presented to the Knowledge Worker. (ER# 264912231)


UC Connector now correctly presents a single Interaction window to the Knowledge Worker in cases where there is already a call on the Knowledge Worker DN when the Knowledge Worker logs in. Previously in this scenario, UC connector incorrectly opened a second window. (ER# 259415471)


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Release Number 8.0.001.10 [02/09/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Genesys UC Connector Plug-in for IBM Sametime version 8.0.001 now displays the correct version number. Previously, the plug-in for that version of Sametime was incorrectly showing as 8.0.000. (ER# 267031821)


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Release Number 8.0.001.07 [12/22/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of UC Connector.

Corrections and Modifications

This release includes the following corrections and modifications:


UC Connector now dynamically activates new connections that are added through the Connections tab of the UC Connector Application object. Previously, UC Connector did not activate new connections until after the application was restarted. (ER# 258852781)


UC Connector now correctly changes the status of a channel when a Knowledge Worker DN switches to EventDNOutOfService status. (ER# 259584403)


UC Connector now correctly closes the Preview Notification window after an agent completes a transfer to a Routing Point. Previously, this window stayed open until the interaction timeout expired. (ER# 257734241)


UC Connector now correctly displays string-based statistics that are received from Stat Server. As a result of this change, the value of the option attribute(n) must use the format %s. Previously, the format %d was used. (ER# 256501743)


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Release Number 8.0.000.20 [09/15/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of UC Connector.

Corrections and Modifications

This release contains no corrections or modifications

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The JAVA_HOME environment variable should be maintained manually after a Java upgrade. (UCC-841)

Found In: 8.0.301.04 Fixed In: 

The Conversation Extension Window functionality does not work when using the Skype For Business client on the Knowledge Worker desktop. (UCC-817)

Found In: 8.0.301.04 Fixed In: 

When GLA is not able to connect to UC Connector, it will not display an exit button in the UI and must be stopped using Windows Task Manager. (UCC-864)

Found In: 8.0.300.07 Fixed In: 

GLA cannot be used in an environment where Knowledge Workers are configured using Free Seating. (UCC-850)

Found In: 8.0.300.07 Fixed In: 

The thirdparty-logging-enable option in the Log section is missing from the UC Connector application template. For information about configuring this option, see UCC-731. (UCC-740)

Found In: 8.0.300.38 Fixed In: 8.0.300.43

When UCC is connected to the Lync platform for presence synchronization and the sync-when-logout option is set to false, during the UCC startup if there is a delay of presence information from the Lync, UCC sometimes logs out the agent. If this occurs, the agent must login again to synchronize presence with the Lync. (UCC-645)

Found In: 8.0.300.35 Found In: 8.0.300.43

In Standalone mode, when UC Connector is not connected to a UC platform for presence synchronization, the option sync-when-logout must be set to true. If it is set to false, UC Connector will always force an agent log out on any agent state change. (UCC-641)

Found In: 8.0.300.35 Found In: 8.0.300.43

Lync presence updates are not reported correctly on startup when the sync-when-logout option is set to true, but start working after the first presence update from Lync. To workaround this issue, if you must set sync-when-logout to true, Genesys recommends setting the emulated-login-state option in the SIP Server application to not-ready. (UCC-639)

Found In: 8.0.300.35 Found In: 8.0.300.43

When UC Connector is configured in warm standby mode with the sync-when-logout option set to true, and a switch over occurs, for a very short time, the presence state of the user is not synchronized between the backup UC Connector and the MS Lync. Active users may be logged out for a very short time, with their state corrected one soon thereafter. This will show up in reporting and as a blip on the userís desktop interface, but will not otherwise significantly impact operation. When the sync-when-logout option is set to false, the Knowledge Workers might be logged out after a switchover and must log in again to synchronize correctly with the Lync client state. (UCC-699)

Found In: 8.0.300.35

After upgrading UC Connector, each user is required to manually refresh the browser cache. For example, on Firefox, every user must press Ctrl-R after the first connection to UC Connector. (UCC-584)

Found In: 8.0.300.05

In rare occasions when a call is released immediately after a Knowledge Worker has rejected a Preview, UC Connector does not return the Knowledge Worker to ready state after the value of the dnd-off-timeout option has expired. (ER# 317942211)

Found In: 8.0.200.08 Fixed In: 8.0.300.04

A bug in the Java Software Development Kit (JDK) 1.6 on Windows 7 and Windows Server 2008 can cause Jetty to freeze. For details on the JDK bug, see https://bugs.eclipse.org/bugs/show_bug.cgi?id=357318 and http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=7130796.

Workaround: Upgrade to JDK 7.0 (release 1.7.0_06+).

Found In: 8.0.200.08

When UC Connector is connected to more than one SIP Server, it frequently sends the TDistributeUserEvent to the incorrect SIP Server. The user events will not appear as expected in ICON for reporting. (ER# 310237351)

Found In: 8.0.200.08 Fixed In: 8.0.300.04

In Configuration Manager, if the Person object for the Knowledge Worker has quotation marks as part of the name, then UC Connector does not correctly open the browser window when the Knowledge Worker signs in. (ER# 310658521)

Found In: 8.0.200.08 Fixed In: 8.0.300.04

If the popup-udata-key option is configured in CME, then this user data key must be attached to the call. Otherwise, UC Connector suppresses the call pop-up window, even after a Preview is accepted. (ER# 311461181)

Found In: 8.0.200.08

On rare occasions, UC Connector unexpectedly loses presence synchronization with Microsoft Lync Server 2010.

Workaround: Restart UC Connector to clear this issue.

(ER# 303627484)

Found In: 8.0.101.01

ADDP messages from both SIP Server and UC Connector follow the timeout configured in "Local Timeout". (ER# 304039701)

Found In: 8.0.101.01

When a Knowledge Worker answers a call and then puts the call on hold, any added notes are lost. (ER# 311540631)

Found In: 8.0.101.01

With Microsoft OCS 2007 R2, using the agent-note-tstatus<x> option to trigger a logout can result in a permanent logout of the Knowledge Worker. This problem does not occur with Microsoft Lync Server 2010, where UC Connector correctly updates the Knowledge Worker's Genesys status after the note is removed. (ER# 267844612)

Found In: 8.0.100.12

With Microsoft Lync Server 2010, there may be an inconsistency in the way that the text configured in the invite-message option is displayed in the Extensibility window. The text may not appear for some Knowledge Workers. (ER# 275278571)

Found In: 8.0.100.12

When UC Connector is used in a Microsoft Lync 2010 environment, there may be some instances where the initial message of a chat interaction appears twice in the Knowledge Worker's chat interaction window. (ER# 268268301)

Found In: 8.0.001.10

UC Connector is currently unable to process the userdata-note-onpreview option. With this option enabled, UC Connector does not display the UserData Notes as expected in the Preview Interaction that it presents to the Knowledge Worker. (ER# 264912231)

Found In: 8.0.001.07 Fixed In: 8.0.100.12

UC Connector is unable to generate an interaction if the custom UC Connector tab on the Knowledge Worker's Microsoft Office Communicator (MOC) client is not currently active (in other words, another tab is currently in focus). This only occurs in integrations with the MOC client. (ER# 262658951)

Found In: 8.0.000.20

UC Connector cannot be installed using the silent setup.exe -r switch method. For silent installations, use the genesys_silent.ini method instead. (ER# 259993782)

Found In: 8.0.000.20

UC Connector does not correctly display string-based statistics reported to it by Stat Server. This includes EstimatedWaitTime. (ER# 256501743)

Found In: 8.0.000.20 Fixed In: 8.0.001.07

High Availability (HA) limitations. After an HA switchover, it can take up to two minutes before Knowledge Worker clients are fully resynchronized with their presence status, as well as for the client to reacquire control of their devices. In Microsoft Office Communicator, in case there are multiple tabs configured, switching away from the UC Connector tab and back will force resynchronization. (ER# 258774609, 258657583, 259418083)

Found In: 8.0.000.20

No support for extended option information in Genesys Administrator. UC Connector currently does not provide extended XML-based information—option descriptions and valid values—when configured using Genesys Administrator. (ER# 256168021)

Found In:†8.0.000.20

UC Connector incorrectly displays Out-Of-Service transfer destinations as available. (ER# 256660952)

Found In: 8.0.000.20

UC Connector does not react on EventDNOutOfService for Knowledge Worker DNs. Currently, UC Connector does not change the status of a channel to reflect EventDNOutOfService. (ER# 259584403)

Found In: 8.0.000.20 Fixed In: 8.0.001.07

If UserData is updated during an ongoing Preview interaction with a Knowledge Worker, the update is not reflected in the Preview Notification window. (ER# 258091631)

Found In: 8.0.000.20

If a connection is added in the connections tab of the UC Connector Application object, UC Connector might not activate this connection until the application is restarted. (ER# 258852781)

Found In: 8.0.000.20 Fixed In: 8.0.001.02

A Knowledge Worker cannot enter interaction notes while on consultation call. (ER# 259088877)

Found In: 8.0.000.20

If an ISCC multisite transfer fails, UC Connector does not display an error message to the Knowledge Worker. (ER# 259089112)

Found In: 8.0.000.20

If an agent completes a transfer to a Routing Point while a Knowledge Worker currently has a Preview Notification window open, the window remains open until the timeout, defined by option preview-itx-arrival-timeout, expires. UC Connector will display a second interaction window when the call is actually routed to the Knowledge Worker. (ER# 257734241)

Found In: 8.0.000.20 Fixed In: 8.0.200.08

At the end of the dnd-off-timeout period (invoked when a Preview interaction is rejected), UC Connector sets the Knowledge Worker's agent status to Ready regardless of the actual presence status of the Knowledge Worker. (ER# 258947706)

Found In: 8.0.000.20 Fixed In: 8.0.001.07

UC Connector does not correctly display statistics for transfer targets until the first update for each statistic type is received from Stat Server. (ER# 259523651)

Found In: 8.0.000.20

For Knowledge Workers involved in an ongoing consultation interaction, the Complete/Cancel button becomes unavailable after a UC Connector switchover, or if T-Server is restarted. The Knowledge Worker must release the consultation leg and initiate a new transfer/conference interaction in order to complete the action. (ER# 259817741)

Found In: 8.0.000.20

UC Connector incorrectly presents two interaction windows to the Knowledge Worker in cases where there is already a call on the Knowledge Worker DN when the Knowledge Worker logs in. (ER# 259415471)

Found In: 8.0.000.20 Fixed In: 8.0.100.12

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


Windows 2003 operating system

Discontinued As Of:†8.0.300.43

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced quarterly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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