Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of T-Server-CUCM to Media Server Connector.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your customer care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of T-Server-CUCM to Media Server Connector.

Corrections and Modifications

This release includes the following corrections and modifications:

UCM Connector no longer terminates when it can not contact the Resource Manager. (GVP-23157)

UCM Connector no longer terminates when Resource Manager is not available during a call. (GVP-23037)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of T-Server-CUCM to Media Server Connector.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server-CUCM to Media Server Connector no longer terminates when it can not contact the Resource Manager. (GVP-21299)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This section describes new features introduced in this release of T-Server-CUCM to Media Server Connector.

• You can use a new configuration parameter to specify that UCM Connector collects DTMF digits from the Media Control Platform and forwards them to the Cisco UCM T-server, using the Tone Notify message.

  Section: UCMC
  Parameter: NotifyGMSDTMF
  Valid values: true, false (default)
  Take effect: After restart

  Set to true to specify that UCM Connector (UCMC) collects DTMF digits from the Media Control Platform. After the call is established, MCP forwards the DTMF digits to Cisco UCM (CUCM) T-server, using the Tone Notify message.

  Set to false to specify that DTMF detection occurs through CUCM.

(GVP-19560)

Corrections and Modifications

This release includes the following corrections and modifications:

UCM Connector (UCMC) now correctly sends an error response to Cisco UCM TServer (CUMC), for a CREATE_LEG message when Resource Manager is not running. Previously, it did not send any response. (GVP-21029)

UCMC now correctly uses 5060 as the default SIP port for the Resource Manager when the port number is not mentioned in the static route list. Previously it used the UCMC default SIP listening port 5180 as Resource Manager port. (GVP-20420)

UCMC no longer terminates when there is a conflict in the SIP port. Previously, UCMC terminated unexpectedly when the SIP port it was configured with was already in use. (GVP-20284)

UCMC no longer sends an unsupported codec as part of the SDP answer in the ACK message to the Media Control Platform (MCP). UCMC now verifies the list of codecs that are specified in the parameter [UCMC].SupportedCodecs, and sends them in the SDP answer to MCP in the ACK message only, when they are listed in the parameter.

Note that an exception is made for telephone-event alone; in this case, the codec is always sent back in the SDP answer to MCP in the ACK message, if the SDP offer from MCP contains it. (GVP-19462)

UCMC now correctly sends a null terminated application name in the HELLO message to Cisco UCM TServer. Previously, UCMC sent a non-null terminated application name, causing the T-server to read the application name incorrectly. (LC-48261)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. There are no new features introduced in this release of of T-Server-CUCM to Media Server Connector.

Corrections and Modifications

This release includes the following corrections and modifications:

The T-Server-CUCM to Media Server Connector now correctly handles multiple leg setups by queuing them. Previously, the T-Server-CUCM to Media Server Connector terminated in this scenario. (ER# 316537262)

T-Server CUCM to Media Server Connector now correctly sends error code 22 for the stop play response. Previously, when a stop play request was received after play ended, T-Server CUCM to Media Server responded with error code 21, causing the treatment to fail. (ER# 316224112)

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Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in this initial release of T-Server-CUCM to Media Server Connector.

• The T-Server-CUCM to Media Server Connector replaces the Stream Manager module. It acts as a translator to handle treatment requests from Cisco T-Server using the CP4SM protocol and adapts to the media server interface SIP/MSML supported by Genesys Media Server.
• 32-bit application binaries are available for Windows and Linux 32-bit and 64-bit operating systems.
• 64-bit application binaries are available for Windows and Linux 64-bit operating systems.
• Dual stack IPv4. IPv6 support is limited to the SIP interface between T-Server-CUCM to Media Server Connector and Resource Manager/Genesys Media Server.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Known Issues and Recommendations

There are no known issues for this release.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

There are no discontinued items for this release.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Genesys Voice Platform 8.1 Deployment Guide first.

• Genesys Voice Platform 8.1 Deployment Guide, which provides information about installing and configuring Genesys Voice Platform (GVP).

• Genesys Voice Platform 8.1 User’s Guide, which provides information about configuring, provisioning, and monitoring GVP and its components.

• Genesys Voice Platform 8.1 Genesys VoiceXML 2.1 Reference Help, which provides information about developing Voice Extensible Markup Language (VoiceXML) applications. It presents VoiceXML concepts, and provides examples that focus on the GVP Next Generation Interpreter (NGI) implementation of VoiceXML.

• Genesys Voice Platform 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual, which describes the VoiceXML 2.1 language as implemented by the Legacy GVP Interpreter (GVPi) in GVP 7.6 and earlier, and which is now supported in the GVP 8.1 release.

• Genesys Voice Platform 8.1 CCXML Reference Manual, which provides information about developing Call Control Extensible Markup Language (CCXML) applications for GVP.

• Genesys Voice Platform 8.1 Application Migration Guide, which provides detailed information about the application modifications that are required to use legacy GVP 7.6 voice and call-control applications in GVP 8.1.

• Genesys Voice Platform 8.1 Troubleshooting Guide, which provides troubleshooting methodology, basic troubleshooting information, and troubleshooting tools.

• Genesys Voice Platform 8.1 SNMP and MIBs Reference, which provides information about all of the Simple Network Management Protocol (SNMP) Management Information Bases (MIBs) and traps for GVP, including descriptions and user actions.

• Genesys Voice Platform 8.1 Configuration Options Reference, which replicates the metadata available in the Genesys provisioning GUI, to provide information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.

• Genesys Voice Platform 8.1 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.

• Genesys Voice Platform 8.1 Web Services API, which describes the Web Services API that the Reporting Server supports.

• Voice Platform Solution 8.1 Integration Guide, which provides information about integrating GVP 8.1, SIP Server 8.0, and, if applicable, IVR Server.

• Composer 8.1 Deployment Guide, which provides installation and configuration instructions for Composer.

• Composer 8.1 Help, which provides online information about using Composer, an Integrated Development Environment used to develop applications for GVP and Universal Routing.

• Framework 8.1 Deployment Guide, which provides information about configuring, installing, starting, and stopping Framework components.

• Framework 8.1 Genesys Administrator Deployment Guide, which provides information about installing and configuring Genesys Administrator.

• Framework 8.1 Genesys Administrator Help, which provides information about configuring and provisioning contact-center objects by using the Genesys Administrator.

• Framework 8.1 Configuration Options Reference Manual, which provides descriptions of the configuration options for Framework components.

• Framework 8.1 SIP Server Deployment Guide, which provides information about configuring and installing SIP Server.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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