Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of the Genesys Training Manager.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

• Ability to toggle on/off the retrieval of Red/Green flags from Genesys WFM (there is an icon in the bottom-right hand corner of the main window which you click to toggle). When turned off the load on Genesys WFM will be somewhat lighter.
• In the Configuration Utility, there is an extra option to configure the SOAP timeout to Genesys WFM (in milliseconds, for example, 25000 = 25 seconds for each call).
• The User Selection screen now works “on-demand” rather than trying to load all Teams/Agents at once.
• Modified the server-side licensing tables. Created a new Database table which can store multiple licenses for each IIS box.
• When exporting a ListView, the Group names now appear in the exported CSV file.
• Added the ability to cancel a Publish or Remove of Exceptions.
• Added "Please Wait" box when Completion Status reports are shown.

Corrections and Modifications

This release includes the following corrections and modifications:

The whole data retrieval strategy for Genesys has been changed to try and lighten the load on Genesys WFM (for example, agents are fetched on an on-demand basis rather than all agents being on).

Minimized the number of “unhandled Exceptions” which sometimes appear in Genesys Training Manager if WFM does not come back with data in time, or does not come back at all.

On the User Selection screen, the tabbing order was changed so that the TreeView is highlighted first, correcting a small usability issue.

Modified stored procedures dealing with Statistics and Completion Reports to fix negative Unscheduled Agent numbers.

Resolved an issue whereby if Genesys Training Manager was unable to retrieve Agents from WFM (due to permissions-restrictions in WFM) then there was an Object reference not set error on the User Selection screen.

Resolved an issue raised when trying to schedule massive numbers of Agents at a time. Genesys Training Manager now chunks 200 Agents at a time to Genesys when retrieving schedules.

Performance improvements were made to handle situations where a user does not have permission to view Agents in Genesys.

Genesys Training Manager was updated so that the names of Agents on the Training Sessions tab will now only show a maximum of 12 in the column.

Resolved further issues in relation to a customer's way of working where Agents were being unselected from the User Selection screen, for example, Red Flags appeared when Green flags were expected - and also affected hot-swapping.

Resolved an issue whereby hot-swapping Rooms/Trainers could save a Training Session back to the wrong Schedule.

Resolved an issue where an error occurred when editing a Room Booking in the Room Calendar.

Resolved an issue where a Room clash message was not correctly displayed.

Resolved an issue where a clash was not being detected between a Meeting Session and a Training Session.

Improved the handling of situations which occurred when the list of Scenarios was not available from Genesys WFM.

Resolved an issue where using Scenarios may have cause an Exception to be thrown when scheduling.

Resolved an issue where the "Please note that one or more Scenarios that had been previously assigned are no longer available" message might have appeared at the wrong time.

Resolved an issue where "Object Reference not set to an instance of an object" appeared in the First Name/Last Name view on the User Selection screen for Meetings.

Resolved an issue where tick boxes were not visible for Manager Working Hours in Genesys Training Manager.

Resolved an issue where Managers were booked on a non-working day.

Resolved an issue where Managers were booked against an empty team meeting.

Resolved an issue where the Please Wait dialog box sometimes remained even though the algorithm was completed.

Resolved a "Multiple nodes with TeamID:0" issue when Agents were moved to Teams in Genesys WFM.

Resolved an issue where viewing the Completion Status by the Genesys Site does not display anything.

Helped display issues when running asynchronous operations on Windows XP.

Improved consistency of the display on the Status Bar and amended wording.

Clicking SkillsPortal > Users > Agents only displays the agents eligible for SkillsPortal rather than all of them.

Resolved an issue where SkillsPortal cached the TreeView incorrectly across the Trainer Diary and the View Other Trainer Diary screens.

Increased performance of the Completion Status report, especially when running across multiple Training Requests.

Resolved various issues relating to Statistics; the client now displays more information about their calculation.

When adding/editing diary entry in the Portal, the Z-Order has been fixed for Internet Explorer 7 users.

Resolved an issue arising on the User Selection screen after a Manager has been deleted.

Resolved an issue where not all Agents were being given access to SkillsPortal when the "Populate from WFM" button was clicked.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

• Automated team meeting and one-to-one scheduling.

• Ability to associate managers to teams.

• Manager configuration amd working schedule.

• Enhanced trainer configuration for working days and hours.

• Enhanced trainer hierarchy.

• Trainer visibility of colleague's web portal calendar.

• Team manager's web portal view.

• Web portal enhanced calendar views with write / drag and drop functionality (excluding Agents).

Corrections and Modifications

This release does not contain any corrections and modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

There are no known issues and recommendations associated with this product.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features or functions for this product.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

• Genesys Training Manager 8.0 Installation Guide

• Genesys Training Manager 8.0 Administrator Guide

• Genesys Training Manager 8.0 Web Portal Trainer Manager Guide

• Genesys Training Manager 8.0 Web Portal Administrator Guide

• Genesys Training Manager 8.0 Web Portal Trainer Guide

• Genesys Training Manager 8.0 Web Portal Manager Guide

• Genesys Training Manager 8.0 Web Portal Agent Guide

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