Release Note

T-Server for Spectrum

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2016

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.009.50 [03/17/16] – Hot Fix           X
8.1.009.44 [12/14/12] – Hot Fix X          
8.1.009.43 [10/04/11] – General X X X X X X
8.1.009.42 [08/03/11] – General X X X X X X
8.1.009.41 [06/27/11] – General X X X X X X

Link to 8.0 Product Release Note (Cumulative)
Documentation Corrections
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of T-Server for Spectrum.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see T-Servers. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.009.50 [03/16/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.36. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now properly processes scenarios with agent positions that do not have an assigned LWN (Logical Workstation Number). Previously, T-Server ignored CTI messaging related to such DNs and could become unstable in some scenarios, including two-step transfers to such agent positions. (TS-11123)

Important: Genesys strongly recommends that you associate every position with an LWN. Using unmonitored Spectrum agent positions could lead to incomplete T-Library messaging and could break historical reporting.


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Release Number 8.1.009.44 [12/14/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.36. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server is built with TSCP 8.1.001.36 that includes all TSCP corrections up to version 8.1.001.36. (ER# 305163811)


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Release Number 8.1.009.43 [10/04/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.25. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This version of T-Server is built with TSCP 8.1.000.25, which corrects the following issue:

HA T-Server or SIP Server no longer becomes unstable in an environment where a new application object is created with a connection to the running HA T-Server or SIP Server. This issue was applicable only to HA deployments, and could occur in any of the following scenarios:

(ER# 281750258)


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Release Number 8.1.009.42 [08/03/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.23. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of T-Server is built with TSCP 8.1.000.23, which corrects the following issue:

T-Server no longer shuts down if it fails to obtain an ISCC license. (ER# 278678036)


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Release Number 8.1.009.41 [06/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.19. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of T-Server for Spectrum.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:


T-Server no longer becomes unstable while processing a Call Dialed message containing the Element Application Request Number set to 0xffff. (ER# 253492761)


T-Server no longer becomes unstable while processing an invalid Call Status switch message in which the script name or origination DN information is omitted. (ER# 265883915)


T-Server now reads and reloads a large number of configured Access Numbers for External Routing Points or Access Resources more efficiently, without disrupting its normal operation. Previously, T-Server initialization was slowed down excessively during the reading of Access Numbers from the configuration environment. (ER# 234944517)


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Documentation Corrections

This section provides corrections and updates for issues found in currently released documentation for this product. The changes described here will be included in future published versions of the document.


The current version of the Framework 8.1 T-Server for Spectrum Deployment Guide contains incomplete information about Trunk Group configuration.The Setting DN Properties section (page 132) must include the following:

Starting with release 8.1, Trunk Groups can now be configured to handle calls in the same way as Routing Points. The name of the Trunk Group DN must be in the following format:

TG<number>
where number is the number of the Trunk Group and the type of the DN must be Routing Point. For example, if you configure Trunk Group 11, the DN name would be TG11. These DNs must never be used in AttributeOtherDN of any T-Server request, since calls cannot be delivered explicitly to Trunk Groups. As with other Routing Points, T-Server allows clients to register for Trunk Group DNs with AddressTypeRouteDN even if the DNs are not configured in the configuration environment.

The next published version of the Framework 8.1 T-Server for Spectrum Deployment Guide will include this information.

(TS-9711)


The current version of the Framework 8.1 T-Server for Spectrum Deployment Guide contains the incorrect default value of the show-dialing-dn configuration option (page 216). The default value of this option is true.

The next published version of the Framework 8.1 T-Server for Spectrum Deployment Guide will include this information.

(TS-9729)


The current version of the Framework 8.1 T-Server for Spectrum Deployment Guide contains incomplete information about the agent-acw-predict configuration option (page 214). The agent-acw-predict option description must include the following:

The agent-acw-predict configuration option applies only to inbound calls.

The next published version of the Framework 8.1 T-Server for Spectrum Deployment Guide will include this information.

(TS-9768)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Switch limitation: For predictive calls, the switch adds approximately 12 seconds to the requested ringing timeout interval, so the observed ringing timeout is always greater than the value specified in the ring-timeout configuration option. (TS-8143)

Found In:  Fixed In: 

T-Server shuts down if it fails to obtain an ISCC license. (ER# 278678036)

Found In: 8.1.009.41 Fixed In: 8.1.009.42

By design, the reversal of event order controlled by the agent-acw-predict configuration option does not apply to internal calls. (ER# 276467171)

Found In: 8.1.009.41 Fixed In: 

Switch limitation: According to switch documentation, the range of valid values for directory numbers (DN) is 1–99999.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


The Solaris 8 operating system is no longer supported.

Discontinued As Of: 8.1.009.41

The Red Hat Enterprise Linux 3.0 operating system is no longer supported.

Discontinued As Of: 8.1.009.41

The Tru64 UNIX operating system is no longer supported.

Discontinued As Of: 8.1.009.41

The AIX 5.1 and 5.2 operating systems are no longer supported.

Discontinued As Of: 8.1.009.41

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software:

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up to date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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