Release Note

T-Server for Rockwell Spectrum

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.019.28 [07/30/10] – Hot Fix       X    
7.6.019.27 [07/16/09] – Hot Fix       X    
7.6.019.25 [07/07/09] – Hot Fix           X
7.6.019.24 [06/03/09] – Hot Fix       X    
7.6.019.22 [05/22/09] – Hot Fix           X
7.6.009.15 [11/18/08] – General X X X X X X
7.6.009.12 [09/05/08] – Hot Fix       X    
7.6.009.11 [03/20/08] – General X X X X X X
7.6.009.10 [01/30/08] – General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of T-Server for Rockwell Spectrum.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.019.28 [07/30/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.20. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of T-Server is built with the TSCP 7.6.008.20, which corrects the following issue:

When operating in hot standby mode, after a switchover, the new primary T-Server now correctly distributes Call Monitoring events. (ER# 256690161)


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Release Number 7.6.019.27 [07/16/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.12. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly matches a TMakePredictiveCall request with an appropriate EventDialing message when processing multiple Predictive Dialing requests on the same queue concurrently. Previously, starting with version 7.6.009.11, T-Server could identify erroneously a request-event pair, which resulted in attaching incorrect UserData to the call in EventDialing. (ER# 230221075)


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Release Number 7.6.019.25 [07/07/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.12. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly works with the activated obsolete configuration option attach-acc-host-info. Previously, T-Server could become unstable if an inbound call arrived at the switch directly at an ACD Queue or Routing Point programmed to attach information from the account-information field of the subscriber_information switch message. (ER# 229380391)


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Release Number 7.6.019.24 [06/03/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.12. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly routes a call to an agent and reports CallStateOk in the EventRinging message, in the following scenario:

  1. A call is established between an agent and an external party.
  2. The agent makes a single-step transfer to a Routing Point.
  3. The call from the Routing Point is routed to another agent.
Previously, T-Server mistakenly reported the call state as CallStateTransferred, and incorrectly populated ThirdPartyDN and ThirdPartyDNRole attributes in EventRinging. (ER# 225346866)


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Release Number 7.6.019.22 [05/22/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.12. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


In a multi-site scenario, in which a call transfer is completed at one site while the consultation call is routed to another site, T-Server now generates an EventPartyChanged message and properly reports the ConnID attribute updates. Previously in this scenario, under rare race conditions between the completion of the transfer and of the call routing, T-Server did not generate EventPartyChanged, which resulted in a stuck call. (ER# 221813847)


T-Server now correctly processes the scenario in which a consultation call is originated and transferred from an established conference. Previously, T-Server sometimes became unstable after incorrectly activating cleanup algorithms while processing this scenario. (ER# 224983418)


This release corrects an issue which, in some cases of a single-step transfer to an ACD Queue, caused T-Server to become unresponsive. (ER# 227021935)


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Release Number 7.6.009.15 [11/18/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now processes multiple TMakePredictiveCall requests made to the same queue without unnecessary delay. Previously, T-Server executed subsequent requests only after it received the switch response for previous requests. This issue caused delays with agent activities. (ER# 204773306)


T-Server no longer becomes unstable when processing Call Transferred switch messages with the Trunk Port ID field. (ER# 210893711)


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Release Number 7.6.009.12 [09/05/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly generates an EventLinkConnected message in a scenario where it disconnects the switch link connection because the polling timeout has expired and subsequently reopens the connection. (ER# 180464506)


T-Server now correctly reports the OtherTrunk attribute (or, when appropriate, the OtherDN attribute) in EventPartyChanged messages for transfer scenarios. This issue was applicable to T-Server versions 7.6.009.10 and 7.6.009.11. (ER# 201141734)


T-Server now correctly reports the OtherTrunk attribute in EventRouteRequest messages for inbound calls made to a Routing Point. (ER# 202303614)


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Release Number 7.6.009.11 [03/20/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.06. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server no longer becomes unstable when registering Logical Workstation Numbers (LWN) with the values out of range or with leading zeroes. Genesys recommends that you use the range 100999 for registering LWNs. (ER# 173536814)


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Release Number 7.6.009.10 [01/30/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.03. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of T-Server for Rockwell Spectrum.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 7.6 release:


T-Server no longer becomes unstable when it receives malformed switch messages with the incorrect length of CallID message element in them. (ER# 116916616)


T-Server now correctly processes the Position Status Changed switch message received for a Position DN with an incomplete active request. Previously, T-Server mistakenly ignored such a message. (ER# 142028033)


T-Server now correctly processes Position Status Changed switch messages and updates agents states for Logical Workstation Numbers (LWN) or Positions when the switch automatically signs out agents if they have been in the Not Ready state for longer than a specified timeout. Previously, T-Server occasionally ignored such switch messages if they arrived after a Feature Access (Set) message issued for the same LWNs or Positions. (ER# 121364188)


T-Server now correctly distributes an EventDNBackInService message for a remote agent DN when the agent has manually logged in after unsuccessful login attempts using the agent desktop, which placed the DN in out-of-service state. (ER# 150244605)


When the Event Party Propagation feature is in use and option use-data-from is set to consult-user-data, T-Server now generates EventPartyChanged for a DN at the remote location in the following scenario:

  1. A call is established between DN 1 (Party A at T-Server 1) and DN 2 (Party B at T-Server 2).
  2. From DN 1 the call is transferred via a single-step transfer to a Routing Point at the same T-Server 1.
  3. From the Routing Point the call is routed to a remote location (Party C at T-Server 2). So, two remote parties B and C are now on the call.
  4. ISCCEventPartyChanged is sent from T-Server 1 to T-Server 2 and EventPartyChanged is now generated for DN 2 (Party B at T-Server 2).

(ER# 103048321)


The poll-interval configuration option has been modified. Now, the option value changes take effect immediately. Previously, the option value changes took effect after the T-Server restart, which led to CTI link reconnection and service interruption. (ER# 142027977)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


T-Server does not report the OtherTrunk attribute in EventReleased messages for agent DNs after completing a blind conference, if the new party releases within 0.6 seconds after answering. (ER# 203861226)

Found In: 7.6.009.12 Fixed In: 

Switch limitation: According to switch documentation, the range of valid values for directory numbers (DN) is 1–99999.


When you attempt to register Logical Workstation Numbers (LWN) with the values out of the range or with leading zeroes, T-Server may become unstable. Genesys recommends that you use the range 100999 for registering LWNs. (ER# 173536814)

Found In: 7.6.009.10 Fixed In: 7.6.009.11

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


The Solaris 2.6 operating system is no longer supported.

Discontinued As Of: 7.6.x

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Internationalization

Information in this section is included for international customers. There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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