| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.5.648.02 [02/05/18] – Hot fix | � | � | � | � | � | X |
| 8.5.648.00 [06/02/17] – General | � | � | � | � | � | X |
| 8.5.647.10 [01/24/17] – Hot fix | � | � | � | � | � | X |
| 8.5.547.73 [08/25/16] – Hot fix | � | � | � | � | � | X |
| 8.5.547.70 [06/24/16] – Hot fix | � | � | � | � | � | X |
| 8.5.547.01 [06/06/16] – Hot fix | � | � | � | � | � | X |
| 8.5.546.68 [04/05/16] – General | � | � | � | � | � | X |
| 8.5.423.00 [03/30/15] – General | � | � | � | � | � | X |
This release note applies to all 8.5 releases of the Genesys Skills Management Suite. The Genesys Skills Management Suite consists of Genesys Skills Assessor and Genesys Training Manager. These products now combined into one product suite with a single installer.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix release for Genesys Skills Management. There are no new features introduced in this release for Genesys Skills Assessor and Genesys Training Manager.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.648.20 release of both Genesys Skills Assessor and Genesys Training Manager:
Fixed an issue that occurred when saving feedback scores in PDR.
Increased timeout for accessing database from 30 to 300 seconds.
Optimized Trainer Calendar for better performance when viewing large number of calendar items.
Improved the performance of search algorithm.
Improved the performance when opening training session details screen in IEX.
Fixed an issue that occurred when booking training with more than one trainer.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This is a maintenance release of Genesys Skills Management. This section describes new features that were introduced in this release for both Genesys Skills Assessor and Genesys Training Manager.
There is now a Universal Login system. This means users only need one account to access Skills Assessor and Training Manager Portal functionality.
OrgData can now connect directly to supported WFM systems to import user and hierarchy information.
Suppport for SAML-based authentication has been added.
Portal users are exported from Portal during upgrade to 4.8.0. They can then be imported directly into the new combined universal login system, using a new wizard in Skills Assessor.
Tenant Administration is now available without being directly logged onto the server.
Some of the core application functionality has moved from being Skills Assessor specific to being part of Skills Management core. This means it is now available with either a Skills Assessor or a Training Manager license.
Assessments can now have Critical questions, which must be correct for the assessment to be passed.
There is now a Universal Login system. This means users only need one account to access Skills Assessor and Training Manager Portal functionality.
Portal and Training Manager Rooms now have support for Exchange Integration. If a room is linked to Exchange, the exchange calendar will be considered when scheduling, and bookings will be written into the calendar. Portal calendars will also show the room�s events from Exchange.
OrgData can now connect directly to supported WFM systems to import user and hierarchy information.
Team Sync is now available for all supported WFMS.
Portal users are exported from Portal during upgrade to 4.8.0. They can now be imported directly into the new combined universal login system, using a new wizard in Skills Assessor.
Rooms can now be managed from Portal.
OrgData can now be used on pure Azure for importing WFM data.
Some of the core application functionality has moved from being Skills Assessor specific to being part of Skills Management core. This means it is now available with either a Skills Assessor or a Training Manager license
New Menu System for Portal.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.648.00 release of both Genesys Skills Assessor and Genesys Training Manager:
Grids now more gracefully handle session timeouts.
Portal calendar permissions now feed from the Skills Assessor Hierarchy.
There is no longer any need to manually map users between Skills Assesor and Portal.
Contents of the Skills Assessor and Portal menu is now restricted to the licensed functionality.
Secure Token Service (STS) is now part of the installer. This will simplify the setup of Single Sign on.
It is now possible to log in as the tenant administrator using normal credentials, even if STS is enabled.
DNA data Import page now sorts completed imports with most recent at the top.
Australian Patent information has been added.
Fixed a bug where STS Config app wasn�t updating end points or configuring binding.
"Users & Hierarchy" no longer contains non-localized string "others."
Corrected and issue with Rules where "UPDATE RULE PRECEDENCE" arrows were not behaving as expected.
Fixed a bug that caused utilization reports to not show Mondays, in some circumstances.
Improved logging configuration � less trace listeners.
Improved handling of Unicode Characters when exporting an assessment.
Commas in assessment names no longer prevent the assessment from being exported.
Assessment Completion: improved the appearance of Kite Diagram in small windows.
Assessment Builder: Direct Launch URL no longer starts with http:// instead of https:// on systems running over https.
Improved layout of groups page: header no longer wraps differently from the rest of the table.
DNA Data is now available for use in Crystal Reports.
Combined Feedback: improved support when there is more than one manager.
Assessment builder allows free text entry alongside all question types.
Added support for connecting to LMSes via a proxy server.
Fixed an issue where the learning items list was broken if the server was not in UTC.
Updated Italian Language Pack � translations complete up to version 8.5.647.
Portal calendar permissions now feed from the Skills Assessor Hierarchy.
There is no longer any need to manually map users between Skills Assesor and Portal.
OrgData can import more information, including locations for users.
Updated Italian Language Pack � translations complete up to version 8.5.647.
Improved the performance of Trainer selection in Portal when the hierarchy is very large.
Contents of the Skills Assessor and Portal menu is now restricted to the licensed functionality.
Secure Token Service (STS) is now part of the installer. This simplifies the setup of Single Sign on.
You can now specify a maximum and minimum number of users when requesting a booking (Training).
Configuration files, log files, and passwords stored in the database are now encrypted.
Australian Patent information has been added.
Corrected an issue that caused Meeting/Training Requests to not appear in the Notifications Client.
Fixed a bug which caused Planner to crash sporadically when selecting DNA in user selection - choose button.
Planner: "Full team synchronisation" no longer silently drops extra teams after using "Choose...").
CEILING in Algorithm calculations no longer causes potential slots to be discounted with small coverage values.
Copy to Master Schedules in Planner now works again.
Fixed a bug that caused meetings to be published to the wrong shift.
Wallchart views are no longer affected by differences in the time zone between the server and the client.
Planner is now taking into account Facilitators schedules in WFM.
Request booking screen allows the user to specify a room.
Azure installer now has better handling of multiple resource groups.
Fixed bug where users added to a training session did not get Pre/Post Assessments.
Added support for scheduling agents with marked time.
Added meeting performance improvements so that large numbers of meetings now load faster.
Corrected an issue in which Manager or Trainers schedules were ignored when they were in WFM unless they were explicitly included.
Fixed bug where Training Manager time zone handling was broken on German servers with latest Microsoft time zone update.
Improved handling of Windows Time zones.
Updated Italian Language Pack � translations complete up to version 8.5.647.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix release for Genesys Skills Management. There were no new features introduced in this release for Genesys Skills Assessor. New features for Genesys Training Manager are described below.
Wall chart now supports configurable business hours.
The color codes in Portal timeline are now based on the type of activity rather than the manager/trainer/room.
Wall chart now includes hover over text (for browsers that support hover) with details on when the activity was last created and last modified.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.647.10 release of both Genesys Skills Assessor and Genesys Training Manager:
Update Routing Skills screen was redesigned to make it easier to use.
Fixed an issue where clicking very rapidly through an assessment could cause an error screen to be shown.
Top DNA Agents � Fixed an issue in which Save User selection didn�t save correctly.
Corrected an issue that caused pages to show the menu in different fonts if the font specified in branding was not installed on the client machine.
Fixed bug in which certain characters in an assessment�s name could cause it to be exported with a missing .zip file extension.
Reset Tests � Calendar Icon no longer overlaps the tests.
Fixed an issue where Add �Do not know� button didn�t appear as an option for other questions once it had been added to a question.
Non-feedback assessments no longer appear in the Feedback Results Report.
Added an extra configuration so that Training Manager handles connections better.
Fixed issue where long backfill could cause an error in Training Manager.
Completion status report no longer shows incorrect end time.
Training Manager Client "First training session" is no longer shown in UTC instead of the selected Timezone.
Improved existing fix for issue where long backfill could cause an error in Training Manager (10406).
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hotfix for this release of Genesys Skills Management. There were no new features introduced in this release for Genesys Skills Assessor. New features for Genesys Training Manager are described below.
Booking requests can now be cancelled.
An automated deployment package is now available to allow Planner and Portal hosted as Microsoft Azure App Services.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.547.73 release of both Genesys Skills Assessor and Genesys Training Manager:
Widget and User count labels are now correctly aligned.
User and Assessment Counts now line up correctly when the page size is changed.
Archived filter was added to My Development.
Corrected an issue that could cause Admin reports to break using Datetime.Minvalue against the database.
Menu size is now consistent between all SkillsAssessor web pages.
Archived user check box is now disabled when creating a user within SkillsAssessor.
Improved the layout of the filtered DNA screen, so that wider text is handled more sensibly.
Corrected an issue which could cause the HTTPS checkbox setting to be ignored when running the installer in some circumstances.
Corrected an issue where using the STS with a null EmployeeID in the Web Users table could log a user in as the wrong user.
Updated Italian language packs were added to the build.
Managers and Trainers can now be linked to WFM users.
Genesys users can now manually map trainers and managers to a WFM ID in Planner.
Logging was updated to be Microsoft Azure compliant.
Increased default WFM connection timeout in Planner.
Corrected an issue which could cause the HTTPS checkbox setting to be ignored when running the installer in some circumstances.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hotfix for this release of Genesys Skills Management. There were no features introduced in this release for either Genesys Skills Assessor or Genesys Training Manager.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.547.70 release of both Genesys Skills Assessor and Genesys Training Manager:
Skills Assessor � Reset Tests � Date pickers are now sized appropriately.
Corrected an issue in which duplicate timezones in Genesys caused Training Manager to crash.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hotfix for this release of Genesys Skills Management. This section describes new features that were introduced in this release for both Genesys Skills Assessor and Genesys Training Manager.
DNA Data service now fully supports multiple tenants.
Skills Assessor and Portal now use a predefined machine key, rather than a randomly generated one.
Users are now warned if they attempt to close an assessment before completing it.
Prerequisite of Java was removed.
Prerequisite for Net4 .5.2 added.
Improved SQL connection checking added to the installer.
Log files now recreate each day, rather than on restart.
Assessment reset can now be configured for tests that are passed rather than failed.
Improved localization handling.
Genesys Training Manager
There are new Screens for administering Default Scheduling Parameters in Portal.
Meetings and Training can now be requested from Portal.
Meetings and Training can now be auto-scheduled directly from Portal.
Added ability to choose people using DNA within Planner.
Added ability to choose people using DNA within Training Manager.
There are new screens to view Booking Requests in Portal.
Users can now schedule meetings across multiple locations.
Optimizer and Portal now use a predefined machine key, rather than a randomly generated one.
Prerequisite of Java was removed.
Prerequisite for Net4.5.2 added.
Improved SQL connection checking added to the installer.
Improved localisation handling.
Log files now recreate each day, rather than on restart.
New Screen for managing settings in Portal.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.547.01 release of both Genesys Skills Assessor and Genesys Training Manager:
Fixed overlapping text in feedback only assessments.
Fixed bug with data export when there are multiple tables.
Skills Assessor Reset tests � messages were changed to be more consistent.
Skills Assessor Reports - rename window made more consistent.
Fixed bug that could cause archiving a Knowledge Nudge to throw an error.
STS no longer allows archived users to access the system.
Improved the UI of the User selection hierarchy when there are large numbers of users.
Messaging service configuration no longer defaults to wrong end point address.
Fixed bug in learning item auto assignment application.
Hierarchy Selection Bug in Skills Analysis Screen was fixed.
Skills Assessor no longer shows an empty menu if the session times out and you log back in.
Fixed Knowledge Nudge Report UI for larger numbers of nudges.
Fixed bug when editing 0% feedback answer in Skills Assessor Assessment Editor.
Skills Assessor DNA - Corrected text of Upper Bound Label.
Feedback Assessments � fixed bug which caused the scale to break if it was built twice.
TLandlord "DNA Setup" no longer gives an error on "Test DNA Setup" in localised browser .
Running the cube no longer gives an error when imported KPIs have been deleted.
Corrected version number formatting in various places.
An issue in Assessments was corrected in which once the assessment was taken, there was no option to exit the screen
Improved accuracy of question duration recording.
�Randomly across content� view of questions now works correctly in Skills Assessor.
Nudge Duration is now recorded correctly even if the user starts the assessment without stopping the nudge.
PDF Knowledge Nudges can now be viewed on Android devices.
Optimizer - System Settings - Event Settings now shows next run and last run date times in local rather than UTC.
Optimizer - test taking, improved email handling in different time zones.
Learning Item Assignment no longer treats local time as UTC when processing.
Fixed a typo in �Use the Master Schedule."
Fixed bug with data export when there are multiple tables.
STS no longer allows archived users to access the system.
Fixed a hard-coded link that broke when Portal was given a different name.
Performance Data Graphs are now working correctly in Training Manager.
Corrected version number formatting in various places.
Fixed a bug which allowed manual publish over non-interruptible activities in certain circumstances in Training Manager.
Fixed bug which could cause an error when unpublishing two sessions a day apart with the same users.
Improved the way meetings handle users being removed from the list after they�ve been booked.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This is a maintenance release of Genesys Skills Management. This section describes new features that were introduced in this release for both Genesys Skills Assessor and Genesys Training Manager.
The Skills Assessor user interface has been updated with a more responsive design. It can also be more heavily customised to fit with corporate branding.
The Notifications client has been rewritten using WPF, with an improved look and feel .
Learning Items can be linked to Assessment content and assigned (automatically or manually) based on the score achieved.
Knowledge nudges containing multimedia can now be created and viewed.
New Calculated KPI functionality � you can now build your own calculations for the KPIs you import directly in Skills Assessor.
Calculated KPIs can be used as PDR Objectives.
Assessments can be configured to be automatically assigned to users when they begin the assessment.
Assessments, Content and Questions can now be tagged.
Moodle LMS is now a supported LMS provider.
Optimizer can now create tasks within EWM for learning items.
Extended authentication to support Third party authentication systems New permissions management service was added.
Rules Based Group Assignment capability was added. Users can be added to groups, roles, and dna roles automatically based on rules
Users can now be emailed to notify them of assigned learning items.
HTTPS support can now be turned on and off via the installer.
Assessments now have a choice of layouts for multiple answer questions.
Added new Assessment Results API.
You can optionally choose to send emails when assessments are completed.
Added Simplified Chinese Translations.
Added Italian Translations.
There is a new resources wall chart in Portal.
There is an added ability to request training through Portal .
Users can now be selected for training in Portal based on WFM.
Added ability to choose people using DNA within Planner.
Training Manager and Training Manager Portal can now be localized
Training Manager and Training Manager Portal now have the ability to include lists of attendees names in calendar requests.
Users can now schedule meetings across multiple locations.
Training Manager can now schedule �Solo Task� meetings.
Added Full Support for HTTPS Connections for Skills Management including Training Manager.
Meeting Recurrence now supports interval multipliers (e.g., 2 weeks).
Extended authentication to support Third party authentication systems New timeline views added to Training Manager Portal Wall Chart.
Multiple instances of Training Manager can now be started at once
Added Simplified Chinese Translations.
Added Italian Translations.
This release includes the following corrections or modifications that were made between earlier releases and the 8.5.546 release of both Genesys Skills Assessor and Genesys Training Manager:
Genesys Skills Assessor
Knowledge nudges containing multimedia can now be created and viewed.
Assessments exported for AICC can now be imported by Moodle.
Notifications client installer was improved.
upgraded to latest version of ASP.NET Telerik controls.
A problem was corrected in Setup DNA in which "Save DNA Database settings" cleared the password thus breaking ticking "DNA Enabled"
Corrected an issue in which SkillsManagementSetup_v4.2.msi on an upgrade gave an unwanted command window.
Services � Personal development service no longer defaults to diagnostic verbosity for log files.
Messaging service configuration no longer defaults to wrong end point address
Fixed an issue in Edit Assessment when used in IE11 in which text could not change font size, style or color.
Fixed an issue in Edit Assessment when used in IE11 in which text could not be edited, or even selected.
Fixed an issue in Certificate when used in IE11 in which moving objectes were incorrectly handled.
Corrected an issue in which assigning assessments via DNA did not work properly.
Corrected an issue in localization assessments in which menu search box defaulted to "Search Navigation..."
Corrected an issue in localization in which "Test DNA Setup" button on landlord's "Setup DNA" option did not work correctly.
Landlord "DNA Setup" now pre-loads "User name" field in localised browser.
TLandlord "DNA Setup" no longer gives an error on "Test DNA Setup" in localised browser .
Services: WFM service now writes a log file
A Localization issue was corrected corrected in which the login page had an un-localised string "US Patent #8589215. Other patents pending." (plus copyright message)
An issue in Assessments was corrected in which once the assessment was taken, there was no option to exit the screen
An issue in Localization was corrected to "Manage KPI data" "Imports" tab footer.
An issue in Localization was corrected to Components, "Assessments" tab, edit .
An issue in Localization was corrected to DNA Cube, "Refresh DNA Data."
Putting a single quote in a report name no longer breaks the report.
Improvement were made to how Admin reports handle long running searches.
Combined Feedback test security has been improved.
Learning items are now created automatically when Nudges and assessments are created.
DNA Users are automatically synced with Skills Assessor on import.
Auto login now requires encryption.
Question Response Summary Report no longer truncates the answer score.
Certificate editor no longer breaks when page is zoomed in IE11.
KPI Data loaded in none date order is now displayed correctly in the PRD KPI Chart.
Error that caused �Test LMS settings� to throw an exception in some circumstances has been fixed.
DNA Blocks now show 2 decimal places.
Fix provided because Microsoft Windows Update KB2990942 causes questions to be displayed incorrectly.
Kite Diagram - Left and Right Contents are no longer cut off if they exceed 18 characters.
Feedback Assessments no longer create new answer if you edit the 0% one.
Corrected datetime format from SkillsManagerWS in Italian locale.
Users are warned if they attempt to close the assessment before completing it.
Fixed issue that sometimes stopped Knowledge Nudge Report being visible.
Fixed bug with Learning Item auto assignment app.
Long Graph Titles are no longer Truncated in Filtered DNA.
Corrected an issue where Orphaned data in UserEmails table can prevent database upgrade (& installer) from finishing .
Meetings - Algorithm (Meetings) is no longer miscalculating "Min. % of Attendees Required"
Algorithm Log - "Room ID (none fou selected." Text is corrected to �none found�.
Services - WFM service now writes a log file
A problem was corrected where Searching for training sessions with large numbers of users crashed Planner in some cases.
Corrected an issue in which training mananger failed to book future sessions for users with missing skills "today".
Editing Portal agents from the context menu option now works correctly in Planner.
Training Manager now �remembers� start and end dates selected when viewing calendars.
Fixed an issue in Edit Assessment when used in IE11 in which text could not change font size, style or color.
Fixed an issue in Edit Assessment when used in IE11 in which text could not be edited, or even selected.
Fixed an issue in Certificate when used in IE11 in which moving objectes were incorrectly handled.
Corrected an issue in which assigning assessments via DNA did not work properly.
Corrected an issue in localization assessments in which menu search box defaulted to "Search Navigation..."
Corrected an issue in localization in which "Test DNA Setup" button on landlord's "Setup DNA" option did not work correctly.
Landlord "DNA Setup" now pre-loads "User name" field in localised browser.
TLandlord "DNA Setup" no longer gives an error on "Test DNA Setup" in localised browser .
Services: WFM service now writes a log file
A Localization issue was corrected corrected in which the login page had an un-localised string "US Patent #8589215. Other patents pending." (plus copyright message)
An issue in Assessments was corrected in which once the assessment was taken, there was no option to exit the screen
An issue in Localization was corrected to "Manage KPI data" "Imports" tab footer.
An issue in Localization was corrected to Components, "Assessments" tab, edit .
An issue in Localization was corrected to DNA Cube, "Refresh DNA Data."
Putting a single quote in a report name no longer breaks the report.
Improvement were made to how Admin reports handle long running searches.
Combined Feedback test security has been improved.
Learning items are now created automatically when Nudges and assessments are created.
DNA Users are automatically synced with Skills Assessor on import.
Auto login now requires encryption.
Question Response Summary Report no longer truncates the answer score.
Certificate editor no longer breaks when page is zoomed in IE11.
KPI Data loaded in none date order is now displayed correctly in the PRD KPI Chart.
Error that caused �Test LMS settings� to throw an exception in some circumstances has been fixed.
DNA Blocks now show 2 decimal places.
Fix provided because Microsoft Windows Update KB2990942 causes questions to be displayed incorrectly.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This is the initial release of Genesys Skills Management. This section describes new features that were introduced in this release.
A new booking strategy “Minimize Coverage Disruption” is available for training and meetings. This attempts to prioritise bookings in slots that have the largest gap between Coverage and Forecast values.
Training Manager Portal now supports another authentication mechanism where users can be authenticated via Active Directory.
It is now possible to configure meetings to have a “transition time” which is the minimum time that Training manager will ensure occurs between sessions of the same meeting request.
It is now possible to specify “next start” and “next end” dates for multiple meetings.
It is now possible to “backfill” training sessions, adding users to existing sessions if schedules and coverage tolerances allow, rather than simply creating new ones.
Training Manager now loads new style sheets more efficiently if they are changed, avoiding browser caching issues.
Training Manager now supports database replication as a method of providing warm standby capability.
Trainer skills can now have an associated skill level and a date on which the trainer was last trained. Skills can now be associated with training events, and additional reporting has been added around trainer skills.
For meetings, the meeting location is now specified on the first tab of the meeting. This removes the need to explicitly specify the location of the meeting attendees. Existing meetings will need to be opened and have their location set before they can be scheduled again.
Database deployment for the primary Planner database is now handled by a configurable application which handles both database creation and upgrades.
Crystal Reports has been added to the Training Manager Portal as a reporting tool.
This release includes the following corrections or modifications that were made between earlier releases and the initial 8.5.423 release:
It is now possible to download Outlook appointments from Training Manager Portal. A link has been added to the Standard View of all calendars that will, when pressed, open an appointment in the Outlook calendar.
Training Manager can now send Outlook calendar requests. New functionality has been added to allow Training Manager to send Outlook appointments whenever a training or meeting session is published to the WFM.
When connecting to SkillsAssessor for the purposes of mapping users and fetching assessment results, multi-tenancy is now supported.
Available meeting sessions are now returned in the expected order when using SQL 2012.
It is now possible when scheduling meetings on future dates from the meetings planner screen to remove any agents who have moved out of that team since the original meeting was booked. It is also possible to optionally include any agents who have moved into the team since the original meeting was booked.
For customers using the HR link, it is now possible when scheduling meetings on future dates from the meetings planner screen to update the meeting user selection to match the HR system’s view of the agents that report to the manager.
It is now possible to optionally book exceptions for trainings and meetings over the top of other exceptions, with the caveat this will cause the impacted parts of the original exception to be permanently removed.
Meetings and One To Ones now book correctly in Time Zones other than UTC.
Training Manager now “remembers” start and end dates selected when viewing calendars.
Automatic publishing of meetings in the first hour of the meeting window when in a DST period are now published as expected.
The notifications client now has improved branding (including client specific version).
The installation process is simplified and the automated installer supports newer versions of SQL server.
The Training Manager client application will no longer quit unexpectedly when running in 64-bit Windows clients.
Notifications client installation process is simplified.
Branding support consolidated to make OEM branding easier.
The System is now FIPS(Federal Information Processing Standards) compliant from the point of view of encryption routines used for password encryption.
The meetings screen has been modified to clarify how the defined time range will be interpreted.
Planner now opens a room calendar entry for editing when one is double-clicked.
Performance of the manual searches has been improved when there is a large amount of data.
Performance of the ticking and un-ticking operation on the Interruptible Activities screen has been improved.
It is now possible to book a meeting with a single user when using the “Team Meeting” algorithm selection.
Loading a meeting immediately after loading Training Manager no longer results in an error.
Duplicate timezones within WFM no longer prevents Training Manager from loading.
Training Manager Portal no longer allows users to edit a trainer calendar entry that is a training session.
When viewing trainers by home location, trainers now only appear against their home location.
Exporting users not booked within a particular training or meeting session no longer results in an error.
Dates that fall within daylight savings periods now have the correct DST abbreviation (such as BST rather than GMT) displayed within Training Manager Portal.
Within Training Manager’s completion status report, enabling both “Status” and “Code” filters no longer results in an error.
The Training Manager server-side components now include several services. The services (including SkillsManagerWS) need to all exist in the same folder on the webserver.
The training algorithm now prioritises location then hours worked per week when selecting trainers.
You are now warned if you remove (or do not specify) a home location when editing a trainer’s details.
“Duplicate meetings” now allows you to select which teams the new meeting is for, and creates one per team.
“Duplicate meetings” now allows you to select which teams the new meeting is for, and creates one per team.
Several confirmation dialogs have been removed.
When exporting training sessions in CSV format, the room seats are now enclosed in quotes to prevent Excel interpreting the value as a date.
Training sessions without rooms are now included in the training overview report.
Several improvements to the UI for creating / editing training requests and meetings.
Creating a new manager in a location now assigns the manager to that location by default.
You are now warned when removing a trainer skill if it has been assigned to any trainers.
Some issues with the global exclusions tab for meetings / training request have been resolved.
When creating a new training request, an event is now automatically created for you.
The support URL used by the Planner client is now configurable on the server.
It is no longer possible to set the number of places to reserve in a location for a training event to 0.
It is no longer possible to edit the names of agents in Planner (the names are retrieved from WFM)
Creating a new trainer in a location now assigns the trainer to that location by default.
The “Do you want to apply changes” dialog that appears when switching between tabs in the meeting editor is now displayed at the appropriate time and not all the time in some instances.
It is now possible to select trainers for scheduling when their start time is midnight.
The training requests editor now correctly displays “Do you want to apply changes” dialogs when navigating through pages.
An issue was resolved where a trainer’s worked hours per day was incorrectly calculated by the algorithm.
Overlapping calendar items in portal now correctly conflict in all states.
This section provides the latest information on known issues and recommendations associated with this product.
Wall Chart: Overnight business hours entries are not displayed. If your business hours are set to start in the evening and end the next day (e.g., 2200 � 0600) then any entries after midnight but before the end of the business hours will not be shown in the business hours view. This is due to a limitation of the 3rd party control that is used to render the wall chart and will be remedied when a fixed version of the control is released.
Language pack doesn't update resource files that others have modified more recently. If you run the Italian language pack, but the application being updated has got files which were modified more recently then the language pack files will not be applied to the release. This applies to both Skills Assessor and Training Manager
Skills Assessor and Training Manager need to be licensed in separate locations � as in previous versions. The licensing will be merged in a future release of the product.
In Genesys Skills Assessor, the size of the menu text can vary between pages.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Managers and Trainers can no longer be created from Training Manager � Org Data should be used instead. (Alternatively they can be edited individually using Skills Management Core).
The �Grant Access� to Portal functionality in Training Manager has been removed. Users are now granted access using OrgData, and where customers have both licenses, access is combined with Skills Assessor.
The Training Manager client now requires .NET 3.5 to be installed on the user’s machine, older versions are no longer supported.
The Training Manager server components now require .NET 4.0 to be installed on the server, older versions are no longer supported.
Training Manager Portal no longer allows calendar entries with a booking type of “Meeting” to be created, since this is reserved for sessions generated by the meeting algorithms.
When hot-swapping managers within SkillsPlanner, it is no longer possible to select more than one manager for a meeting session.
The pre-requisite requirement for Sql Server Integration Services to be installed has been removed.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.
Genesys Training Manager 8.5.648 Web Portal Administrator User Guide
Genesys Training Manager 8.5.648 Web Portal Manager User Guide
Genesys Training Manager 8.5.648 Web Portal Trainer Manager Guide
Genesys Skills Assessor 8.5.648 Email Notification Service Installation Guide
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced quarterly).