Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1 releases of Genesys SIP Voicemail.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

When updating the version of GSVM Server, you must copy existing voicemail data from the current server instance to the new server instance. For details, see the SIP Voicemail Migration Procedure.

There are no restrictions for this release. This release contains the following new features or functionality.

• SIP server release 8.1.000.65 is now integrated in the voicemail CD, so a manual upgrade of SIP server to release 8.1.000.65 is no longer needed in a voicemail environment.

• LCA is upgraded to release 8.1.1 in this release of Voicemail Server.

Corrections and Modifications

This release includes the following corrections and modifications:

For High Availability deployments in Linux environments, the Local Control Agent (LCA) now automatically starts as required for a successful Solution HA switchover. Previously for run levels other than 3, a manual restart of the LCA was required. (ER# 295400524)

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Supported Operating Systems

New in This Release

When updating the version of GSVM Server, you must copy existing voicemail data from the current server instance to the new server instance. For details, see the SIP Voicemail Migration Procedure.

Genesys recommends that you use SIP Server version 8.1.000.61 or later for the Voicemail SIP Server instance in your deployment.

There are no restrictions for this release. This release contains the following new features or functionality.

• High Availability. The Complete Install tool can now deploy all solution components in a Solution HA configuration, on a primary and backup pair of servers.

• Windows OS support. Windows 2008 (64-bit).

Corrections and Modifications

This release includes no corrections or modifications.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new features or functoinality.

• Simplified Complete Install tool. The complete install tool now automatically makes the following required configuration changes (previously these were manual steps):

  • Sets sip-to-pass-through to true in the Trunk Group DN that represents the SIP Voicemail server.
  • Under Environment > Properties, sets gvp.dn-groups to both the DN number and the mailbox number. This allows GVP Resource Manager to select the correct IVR Profile for a particular voice application.
  • In GVP Resource Manager, sets [rm]sip-header-for-dnis to request-uri.
  • In SIP Server, sets the sip-address to the IP address for the SIP Server host.

Corrections and Modifications

This release includes the following corrections or modifications:

The Complete Install tool no longer sets the redundancy type as Hot Standby when creating the SIP Server for Voicemail Application. Previously, this setting caused SIP Server start-up to fail in cases where the HA setting in the application did not match the HA setting in Solution Control Server (SCS). (ER# 286859250)

The Complete Install tool no longer requires the following configuration steps in addition to the complete install:

• You no longer need to define the GSIPVM_HOME environment variable on the Genesys SIP Voicemail Server host before starting the Complete Install.
• You no longer need to manually configure subscription-event-allowed in the Agent SIP Server and GSVM SIP Server Application objects. The complete install now automatically configures these options.

(ER# 281303073)

You no longer need to import application templates from the DVD before starting the Complete Install tool. (ER# 281266085)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys SIP Voicemail.

• This is the initial release of Genesys SIP Voicemail Complete Install.

Corrections and Modifications

There are no corrections or modifications in the initial 8.1 release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

For HA deployments on Windows, a java exception sometimes occurs in the following scenario:

1. All the components are installed by using the Complete Install tool.
2. GSVM Server is subsequently upgraded using manual IP installation.
3. Primary GSVM Server is started first, then the backup server is started.
4. After a few minutes, a Java exception occurs in the console of the backup GSVM Server instance.

(ER# 295610751)

After the GSVM Complete Install procedure is finished please ensure to complete the following steps:

• Define the GSIPVM_HOME environment variable on the Genesys SIP Voicemail Server host. The Complete Install attempts to start all the components automatically once the procedure is finished, and the start-up of Genesys SIP Voicemail Server may fail until this environment variable is defined.
• Ensure that the subscription-event-allowed option is defined and set to value * in both the Agent SIP Server and the GSCM SIP Server application objects.

For more information and a complete list of prerequisites please refer to chapter 2, "Genesys SIP Voicemail Deployment," in the Genesys SIP Voicemail Administration Guide. (ER# 281303073)

If the installation terminates before completion, it does not "clean up" the files and configurations created during that process. (A normal installation does clean up.)

WorkAround
Start Genesys Administrator or Configuration Manager. Using the Manual Installation instructions in chapter 2, "Genesys SIP Voicemail Deployment," in the Genesys SIP Voicemail Administration Guide, undo all configurations that were performed and remove any that files created during the partial installation. Restarting Complete Install requires a "clean slate." (ER# 281266081)

In the configuration environment, you must import all the application templates located in the /templates/ directory on the installation DVD before proceeding with the Genesys SIP Voicemail Complete Install procedure. (ER# 281266085)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued items for this product.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Administration Guide first.

• SIP Voicemail 8.1 Administration Guide introduces the product, presents its architecture, offers deployment-planning recommendations and considerations, explains how to configure and install the 8.1 components, explains how to start and stop all components and explains how to maintain and use SIP Voicemail.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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