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Link to 8.0 Product Release AdvisoryThe following information applies to Genesys 8.1.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
In the 8.1.1 release, SIP Server and SIP Proxy implemented the operational statistic query through Local Control Agent (LCA) functionality (see the operational-stat-timeout option description in the SIP Server Deployment Guide). This functionality requires Management Framework 8.1.2 or later.
On the Windows platform, LCA sometimes did not respond to requests from Solution Control Server because LCA was waiting for a response to its Windows Management Instrumentation (WMI) query for performance data.
Starting with LCA version 8.5.100.09, the WMI response time interval can be configured for LCA to provide timely handling of requests from Solution Control Server. See release notes for LCA version 8.5.100.09 for details on the LCA configuration option.