The Platform SDK code examples show you how to carry out common functions of the Platform SDKs. The code examples focus on basic tasks, such as connecting to and communicating with Genesys servers, and often use the Protocol Manager and and Event Broker application blocks where possible. For more information about using the Genesys Platform SDK, consult your Platform SDK 7.6 Developer's Guide.
This sample works together with the other Open Media code example to demonstrate the main featurs of the Open Media Platform SDK. The Open Media Client Code Example for Java shows how to an agent desktop application that allows you to view and process pending Open Media interactions, and to mark them as Done after the interaction is processed. The Open Media Server Code Example for Java can submit new Open Media interactions to Interaction Server for processing.
Note: Although you can use the sample code provided with the Platform SDKs in any way that you like, it is neither tested nor supported by Genesys in any way.
Before running the Platform SDK code examples, be sure that you have all required tools, environment-variables, and configuration data available. Your Platform SDK 7.6 Deployment Guide provides details about setting your Java environment. For additional information about this and other Platform SDK code samples, see your Platform SDK 7.6 Developer's Guide.
You must install the following components and media:
.jar files related to this sample in the lib folder..jar files before using the code examples).thirdparty folder with your Platform SDK 7.6 installation.JAVA_HOME environment variable to the location of your JDK.sdk_code_platform_om-java.zip archive file containing the code example.Use values from your Genesys servers to set the OpenMediaPlatformSDKExample.java details shown below:
// Beginning of Interaction Server information:
private String protocolName = "";
private String ixnServerHost = "";
private int ixnServerPort = ;
private String mediaType = "";
private String placeId = "";
private long timeoutLength = 10000;
// End of Interaction Server information. .jar files for the Platform SDK, the application blocks, and required third party components).OpenMediaPlatformSDKExample.java.Run the OpenMediaPlatformSDKExample.class file, using the same classpath as you used when compiling the .java file.
Any authorized distribution of any copy of this code (including any related documentation) must reproduce the following restrictions, disclaimer and copyright notice:
The Genesys name, the trademarks and/or logo(s) of Genesys shall not be used to name (even as a part of another name), endorse and/or promote products derived from this code without prior written permission from Genesys Telecommunications Laboratories, Inc.
The use, copy, and/or distribution of this code is subject to the terms of the Genesys Developer License Agreement. This code shall not be used, copied, and/or distributed under any other license agreement.
THIS CODE IS PROVIDED BY GENESYS TELECOMMUNICATIONS LABORATORIES, INC. ("GENESYS") "AS IS" WITHOUT ANY WARRANTY OF ANY KIND. GENESYS HEREBY DISCLAIMS ALL EXPRESS, IMPLIED, OR STATUTORY CONDITIONS, REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS CODE (OR ANY PART THEREOF), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. GENESYS AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGE SUFFERED AS A RESULT OF USING THIS CODE. IN NO EVENT SHALL GENESYS AND ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, ECONOMIC, INCIDENTAL, OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, ANY LOST REVENUES OR PROFITS).
Copyright © 2008 Genesys Telecommunications Laboratories, Inc. All rights reserved.