Release Note

Solution Control Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.300.12 [07/20/12] – Hot Fix           X
8.0.300.11 [09/09/11] – Hot Fix X   X X   X
8.0.300.08 [07/29/11] – Hot Fix     X     X
8.0.300.07 [06/29/11] – Hot Fix     X     X
8.0.300.05 [05/04/11] – Hot Fix     X     X
8.0.300.03 [09/07/10] – General X X X X X X
8.0.300.02 [06/24/10] – General X X X X X X
8.0.200.04 [12/17/09] – General X X X X X X
8.0.100.04 [09/22/09] – General (Under Shipping Control) X X X X X X
8.0.000.07 [06/27/08] – General (Under Shipping Control) X X X X X X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Solution Control Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

This product includes software developed by Eric Young (eay@mincom.oz.au).


Release Number 8.0.300.12 [07/20/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


DNS Reverse Lookups are now disabled for a client that connects to Solution Control Server (SCS). Previously, SCS performed a DNS Reverse Lookup when a client connected to SCS, and if the DNS server was unavailable or unable to respond, it would cause the Automatic Disconnect Detection Protocol (ADDP) timeout to expire. As a result of the timeout expiration, the managed applications were reported as Unavailable. (ER# 304076384)


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Release Number 8.0.300.11 [09/09/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


In a Distributed Solution Control Server configuration, Solution Control Servers now report the correct status of objects controlled by other Solution Control Servers, even if there are a large number of hosts and applications controlled by each Solution Control Server. Previously in this scenario, controlling Solution Control Servers sometimes failed to communicate the status of their controlled objects to other Solution Control Servers after restart or switchover. As a result, the reported status of some objects were sometimes contradictory or Unknown. (ER# 279169371)


Solution Control Server now properly sends portions of e-mail notifications when executing Alarm Reactions of type Send e-mail. Previously, Solution Control Server sometimes started to process the next e-mail notification before the previous SMTP request had been completed. Now, Solution Control Server does not try to send a new e-mail if the previous one has not been sent completely. (ER# 273186096)


The memory leak in Solution Control Server that occurred on AIX starting in release 8.0.300.03 has been fixed. (ER# 271544715)


Solution Control Server now sends its current status and the mode in which it is running to Local Control Agent (LCA) when its status or run mode changes, and when it reconnects to LCA. Previously, it did not send changes in its status or run mode to LCA after reconnecting; as a result, both Solution Control Servers in a high-availability (HA) pair sometimes ran in the same mode. (ER# 236638896)


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Release Number 8.0.300.08 [07/29/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Solution Control Server.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.300.07 [06/29/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Solution Control Servers in distributed mode now report synchronized statuses of controlled objects. Previously, different statuses of controlled objects were sometimes reported by the Solution Control Servers in distributed mode. To fix the problem, you had to restart the Solution Control Server running on the host for which the different statuses were reported.

To prevent this from occurring, use the following new configuration option in the general section of each Solution Control Server:

distributed_sync_timeout
Default Value: 0
Valid Values: 0 or any positive integer
Changes Take Effect: Immediately

Specifies a time interval, in seconds, after which a distributed Solution Control Server sends to other Solution Control Servers a request for the status of objects controlled by them, while also sending the statuses of objects that it controls. This enables all Solution Control Servers in the configuration to synchronize object statuses and report them accordingly. If this option is set to zero (0, the default) or is not defined, synchronization attempts are not sent in a timely manner.

Notes:

(ER# 271091731)


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Release Number 8.0.300.05 [05/04/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Solution Control Server now handles, without disruption, Alarm Conditions configured to send e-mail. Previously on the Red Hat Enterprise Linux platform, Solution Control Server sometimes terminated if both of the following conditions were true:

(ER# 269196901)


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Release Number 8.0.300.03 [09/07/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Note: Following the initial release of this version of Solution Control Server on the Linux platform, Solution Control Server 8.0.300.03 was tested on the other platforms (listed in the table above). On October 25, 2010, the release type for all platforms changed from Hot Fix to General.

Corrections and Modifications

This release includes the following correction and modification:


Solution Control Server and Local Control Agent are now successful in automatically restarting an application that is configured with the Autorestart option in the following scenario:

  1. The application is connected to the primary Configuration Server Proxy in a redundant configuration.

  2. The Configuration Server Proxies switch over.

  3. The application terminates.

Previously, the application could not be restarted without manual intervention.

(ER# 258071800)


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Release Number 8.0.300.02 [06/24/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


There are no corrections and modifications in this release of Solution Control Server.


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Release Number 8.0.200.04 [12/17/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Solution Control Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


You can now deploy Solution Control Server on a host running Windows Server 2008 using the Deployment Wizard in Genesys Administrator.


The primary Solution Control Server now accurately reports the status of the backup Solution Control Server. Previously, the primary Solution Control Server sometimes incorrectly reported the status of the backup Solution Control server as Running, when in fact the host on which the backup Solution Control Server is installed is down. In this case, the status of the backup Solution Control Server should have been reported as Unknown. This situation could have occurred if the primary Solution Control Server first lost connection with the LCA on the host on which the backup Solution Control Server was installed, then lost the connection with the backup Solution Control Server on that host. (ER# 143466960)


The error message Applications terminated due to internal conditions is no longer displayed when stopping the primary Solution Control Server through Solution Control Interface. (ER# 164915713)


Solution Control Server now continues trying to reconnect to the active Configuration Server in a Configuration Server high availability (HA) pair. Previously, Solution Control Server sometimes stopped trying to reconnect if the previous attempt failed. (ER# 235719610)


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Release Number 8.0.100.04 [09/22/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Solution Control Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


Metadata for Solution Control Server now includes all options supported by Solution Control Server. (ER# 193145473)


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Release Number 8.0.000.07 [06/27/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Solution Control Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


The MIB file GENESYS-SML-MIB-G7.txt now contains the extension point 1.3.6.1.4.1.1729.200. (ER# 172384884)


The scripts GStuckCallsClear.pl and GStuckCallsDetect.pl now properly detect stuck calls. (ER# 174914429)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Metadata for Solution Control Server includes only a subset of all options supported by Solution Control Server. (ER# 193145473)

Found In: 8.0.000.07 Fixed In: 8.0.100.04

In rare cases, SCS loses its connection with Configuration Server and is not able to restore the session with the RESTORE SESSION: error=1 log record. In these cases, it stops trying to restore the session and continues to operate without being connected to Configuration Server. (ER# 235719610)

Found In: 7.6.001.00 Fixed In: 8.0.200.04

The error message Applications terminated due to internal conditions may be displayed when stopping the primary Solution Control Server through Solution Control Interface. (ER# 164915713)

Found In: 7.5.000.08 Fixed In: 8.0.200.04

When viewing logs through the Windows Event Viewer, events generated by Solution Control Server may be displayed incorrectly or not at all.

Workaround: In the registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SCServer, change SCServer to the name of the Solution Control Server application as configured in the Configuration Database.

(ER# 188334011)

Found In: 7.1.100.05 Fixed In: 

A solution may display a status of STARTED before all its applications have started. (ER# 62658371)

Found In: 7.1.100.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


HP-UX 11.00 is no longer supported.

Discontinued As Of: 8.0.100.04

Solaris 7 is no longer supported.

Discontinued As Of: 8.0.100.04

Windows 2000 is no longer supported.

Discontinued As Of: 8.0.100.04

UNIX domain socket mode connections with SNMP Master Agent are no longer supported.

Discontinued As Of: 7.5.000.08

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Internationalization

Information in this section is included for international customers.


There are no limitations or restrictions for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Framework 8.0 Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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