Release Note

Solution Control Interface

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2007–2009

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.001.07 [04/17/09] – Hot Fix           X
7.6.001.06 [12/18/08] – General           X
7.6.001.05 [08/08/08] – Hot Fix           X
7.6.001.04 [02/14/08] – General           X
7.6.000.06 [10/10/07] – General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Solution Control Interface (SCI).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.001.07 [04/17/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


SCI no longer terminates when trying to display an active alarm triggered by log event containing more than 256 characters in its text field. (ER# 222190580)


SCI no longer displays some information about the last error after all alarms have been cleared. Previously, some details of the last error would still be visible in SCI. (ER# 203668943)


SCI now displays the Scripts folder in the single-tenant configuration environment. (ER# 168996643)


SCI now correctly displays root folders (such as Applications, Hosts, Solutions, and so on) after they have been renamed or localized. Previously in this scenario, the renamed folders were either displayed within other folders in SCI, or were not displayed at all. (ER# 164919567)


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Release Number 7.6.001.06 [12/18/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


SCI no longer utilizes 100% of the CPU during initialization when it is processing information for a very large number of configuration objects. Previously in this scenario, SCI appeared to be inactive until it had finished processing all of the information for all of the objects. (ER# 207736510)


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Release Number 7.6.001.05 [08/08/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Solution Control Interface (SCI) now correctly displays the full contents of the Centralized Log database as you scroll through the list of log records. Previously, if the Centralized Log database used an IBM DB2 Database Management System, SCI repeatedly displayed only the 100 most recent log records as you scrolled through the list. (ER# 186813438)


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Release Number 7.6.001.04 [02/14/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


SCI now launches successfully if you enabled the following settings when you installed Security Banner:

Previously, when you attempted to launch SCI and if none of the documents specified on the Security Banner Documents page could be displayed, the error message appeared anyway, and the only action you could perform was to click the Exit button to cancel the login.

Note: Genesys recommends that if you select Log in without acknowledgement of the banner content, you should not enter any URLs on the Security Banner Error Documents page. Security Banner error messages are not supposed to be displayed to the user if the user is allowed to proceed.

(ER# 164801681)


The forced re-login feature, which requires that a user log in again after a specified time of inactivity, now functions properly in SCI. (ER# 162546697)


SCI no longer terminates unexpectedly when you double-click on a Solution or select the Action menu item, if the Solution includes one or more non-Server type applications. (ER#s 162299071, 162538555)


After a Configuration Server switchover, SCI now reconnects to the backup DB Server running in primary mode. (ER# 154933305)


Secure connections using the Transport Layer Security (TLS) protocol from SCI to the DB Server can now be established regardless of the ADDP parameters. Previously, ADDP parameters had to be set appropriately for secure connections to be established. (ER# 151540383)


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Release Number 7.6.000.06 [10/10/07] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Solution Control Interface (SCI).

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 7.6 release:


SCI now displays the Your password has been changed message appropriately, even with external authentication using LDAP or RADIUS. Previously, this message was displayed even when password change failed. (ER# 134595244)


SCI now saves information from the View > Options dialog box. You no longer need to reset your custom option settings (Visibility, Default View, View Fonts, Server Connections, Disconnect Notification, and Visual Notification) every time SCI is restarted. (ER# 107848491)


SCI no longer stops responding when DB Server is delayed in sending a response to an SCI request. Previously, if you closed SCI in this situation, SCI would terminate abnormally. (ER# 107241523)


The Alarm Reaction Wizard now properly creates reactions of type Change Application Option by storing up to 255 characters. Previously, the Wizard stored only 20 characters for the option (name, value, or section), resulting in an incorrect reaction. (ER# 55565793)


If an object is moved between folders, SCI now displays the change correctly. Previously, you had to restart SCI and wait until SCI reconnected to Configuration Server before the new arrangement was properly displayed. (ER# 10517691)


If the user password is changed while SCI is connected to Configuration Server, SCI can now reconnect to Configuration Server. Previously, when a disconnect occurred, the user had to select the Connect later option, and then log in again with the new password. (ER# 7921853)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Solution Control Interface terminates when trying to display an active alarm triggered by a log event containing more than 256 characters in its text field.

Workaround: When configuring Alarm Conditions, ensure that the length of the text in the text field of the detection log event is 256 characters or less.

(ER# 209172921)

Found In: 7.6.000.06 Fixed In: 7.6.001.07

Solution Control Interface does not display the contents of the Scripts folder in the Single-tenant configuration.

Workaround: Use Configuration Manager, the Alarm Reaction Wizard, or the Alarm Detection Wizard to view and access the scripts.

(ER# 168996643)

Found In: 7.6.000.06 Fixed In: 7.6.001.07

Solution Control Interface will not launch successfully if, when installing it, you enable the Security Banner with the following settings:

When you attempt to launch Solution Control Interface, if none of the documents specified on the Security Banner Documents page can be displayed, the error message appears as the Security Banner, and the only action you can perform is to click the Exit button to cancel the login.

Workaround: If you select Log in without acknowledgement of the banner content, do not enter any URLs on the Security Banner Error Documents page. Security Banner error messages are not supposed to be displayed to the user, if the user is allowed to proceed with the login.

(ER# 164801681)

Found In: 7.6.000.06 Fixed In: 7.6.001.04

The forced re-login feature, which requires that a user log in again after a specified time of inactivity, does not function in SCI. (ER# 162546697)

Found In: 7.6.000.06 Fixed In: 7.6.001.04

After a Configuration Server switchover, SCI does not reconnect to the backup DB Server running in primary mode. (ER# 154933305)

Found In: 7.6.000.06 Fixed In: 7.6.001.04

Sometimes, SCI may become unresponsive or shut down unexpectedly after losing connection to the network, or after a DB Server switchover. (ER# 149673478)

Found In: 7.6.000.06 Fixed In: 

SCI initially displays log messages in descending order of generation data. This can have a negative impact on performance for large log databases.

Workaround (to be performed by a DB Administrator): Create an index for the table G-LOG-MESSAGES on the TIMEGENERATED field.

(ER# 142517628)

Found In: 7.6.000.06 Fixed In: 

SCI may become unstable during log deletion with the Log DB Maintenance Wizard. (ER# 144038217)

Found In: 7.6.000.06 Fixed In: 

Secure connections using the Transport Layer Security (TLS) protocol from SCI to the DB Server can only be established by enabling the ADDP parameters. (ER# 151540383)

Found In: 7.6.000.06 Fixed In: 7.6.001.04

During remote deployment of Management Layer components from SCI, you must select the Host from the list of configured Hosts. If you enter the host name directly, deployment will not continue. (ER# 6774677)

Found In: 7.1.100.03 Fixed In: 7.6.001.04

SCI and Universal Router Server (URS) both identify which Message Server is dedicated to logging, but they do so in different places. To avoid problems, you must configure the Message Server signature in both places. For SCI, use the Options tab of the Message Server Properties dialog. For URS, use the Annex tab of the Message Server Properties dialog. (ER# 93143)

Found In: 7.1.000.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of Solution Control Interface 7.6.


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Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Framework Deployment Guide first.

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