| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.2.000.01 [03/31/06] – General | X | X | X | X | X | X |
This release note applies to all 7.2 releases of Voice Reporting Templates. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.
The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.
Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.2 release of Voice Reporting Templates.
No corrections and modifications were made between Release 7.1 or earlier releases and the initial 7.2 release.
This section provides the latest information on known issues and recommendations associated with this product.
Several CCPulse+ metrics may produce incorrect results due to an error in a formula. To fix this problem you must replace result.Duration with result.Long and update the template.
The templates and metrics affected are:
| Found In: 7.2.000.01 | Fixed In: |
KPI report templates include an incorrect time profile: Collector Default instead of Default. This resets all the collected statistics to zero every fifteen minutes in CCPulse+. Change the time profile to either Default or another preferred time profile. (ER# 50075271)
| Found In: 7.2.000.01 | Fixed In: |
The name of the stat type NotReadyAgentsRatio is misleading. This statistic actually calculates the ratio of ready agents. It is recommended that you rename this stat type to ReadyAgentsRatio and reassign it to real-time and historical templates. (ER# 45362007)
| Found In: 7.2.000.01 | Fixed In: |
Update the Stat Type definition CurrAgentsReadyRatio as follows:
AgentStatus with DNAction.Percentage of time agents spent in ready mode with Percentage of agents in ready mode.
(ER# 51878231)
| Found In: 7.2.000.01 | Fixed In: |
Historical metrics VOICE_LOGIN_T and VOICE_READY_T used in the VOICE_GQ, VOICE_Q, and VOICE_RP ODS Layout Templates do not calculate correct values and should be ignored. (ER# 51878231)
| Found In: 7.2.000.01 | Fixed In: |
The KPI Queue template metrics Total LogIn Time and Total Ready Time are not correct and should be ignored or removed from the template. (ER# 52965981)
| Found In: 7.2.000.01 | Fixed In: |
You must follow these steps to successfully upgrade your voice reporting templates to 7.2 from 7.0.1 or older (this note does not apply to upgrading 7.1 reporting templates):
Total_Time_To_Distribute and Total_Time_To_Abandon stat types,
choose the new definitions. (Case is important!)
| Found In: 7.0.100.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows NT operating system is no longer supported.
| Discontinued As Of: November 2005 |
Information in this section is included for international customers.
There are no known issues for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Reporting 7.2 Deployment Guide first.
Reporting Technical Reference Guide for the Genesys 7.2 Release includes an in-depth discussion of the Genesys telephony call and statistics models, information on how to customize various parts of the Reporting environment to meet your specific business needs, a virtual dictionary of the elements that comprise the out-of-box templates, and a description of the Data Mart schema.
Genesys 7 Migration Guide contains the migration strategy for Genesys product releases 6.x and later.
Reporting 7.2 Deployment Guide introduces the Reporting product set, describes Reporting component roles and interrelationships, and describes procedures for deploying Reporting components.