| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.2.000.02 [03/31/06] – General | X | X | X | X | X | X |
This release note applies to all 7.2 releases of E-mail Reporting Templates. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.
The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.
Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in the initial 7.2 release of E-mail Reporting Templates.
This release includes the following corrections and modifications that were made between Release 7.1 or earlier releases and the initial 7.2 release:
Total Inbound Terminated in the Resource E-Mail Handling Report is now calculated correctly. (ER# 81528)
This section provides the latest information on known issues and recommendations associated with this product.
CCPulse+ reports based on the General E-mail Handling template display metrics of different formats on the same graph. The Current statistical group of this template, for example, contains one metric (Age of Oldest Email) that displays in time format and three metrics (Waiting Processing, In Processing, Not-submitted) that display in numeric format. Having metrics of differing formats on the same graph makes the graph difficult to interpret. (ER# 83192)
| Found In: 7.0.100.12 | Fixed In: |
The total number of agent-processed e-mail statistics (from the CCPulse+ Resource E-Mail Handling template) increases each time an agent works not only with a new e-mail interaction but also when the agent processes draft e-mails. (ER# 98332)
| Found In: 7.0.101.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows NT operating system is no longer supported.
| Discontinued As Of: November 2005 |
Information in this section is included for international customers.
There are no known issues for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting Technical Reference Guide for the Genesys 7.2 Release includes an in-depth discussion of the Genesys telephony call and statistics models, information on how to customize various parts of the Reporting environment to meet your specific business needs, a virtual dictionary of the elements that comprise the out-of-box templates, and a description of the Data Mart schema.
Genesys 7 Migration Guide contains the migration strategy for Genesys product releases 6.x and later.
Reporting 7.2 Deployment Guide introduces the Reporting product set, describes Reporting component roles and interrelationships, and describes procedures for deploying Reporting components.