Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
---|---|---|---|---|---|---|
8.1.000.06 [08/08/2016] – General | X | X | X | X | ||
8.1.000.05 [04/20/2016] – General | X | X | X | X | ||
8.1.000.04 [06/15/2015] – General | X | X | X | X | ||
8.1.000.00 [07/19/2011] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Outbound Contact Center (OCC) Extension.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see Legal Notices on the Stat Server, Real-Time Metrics Engine page. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.
This release includes the following correction and modification:
OCC Java extension now correctly considers data-stream closed upon receiving IOException. (SS-6894)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.
This release includes the following corrections and modifications:
Only Growing
aggregation interval is supported for statistics from OCC Extension. An attempt to open those statistics with any other type of aggregation interval is now refused. Previously, in such attempts OCC Extension was unloaded with the Unhandled exception
error. (SS-6659)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.
OCC Extension now supports the ability to reset agent assignments-related actions both by the explicit request from Outbound Contact Server and upon Outbound Contact Server disconnect. This functionality is required for proper functioning of agent assignments in scenarios involving switchovers between a primary/backup Outbound Contact Server pair.
Logging level and agent assignment reset delay are now configurable for the OCC Extension. To achieve this, create a section named OCCExtension
under Stat Server options and set the following options:
java-extension-jar = OCCStatExtension.jar
This mandatory option indicates that other parameters in this section are submitted to OCC Extension upon extension load.
print-level
standard
debug
, standard
, or trace
This option sets the logging verbosity level of OCC Extension.
assignment-reset-delay
30000
This option specifies the reset delay, in milliseconds, for agent assignments-related actions. The delay is applied upon an Outbound Contact Server disconnect or upon an Outbound Contact Server explicit request to reset these actions.
Genesys recommends to keep this option at default value, unless explicitly instructed otherwise.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of OCC Extension.
There are no other corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
Stat Server supports operation of OCC Extension 8.1.x on Linux 32-bit platforms. Stat Server does not support this extension on a Linux 64-bit platform.
Found In: 8.1.000.00 | Fixed In: Stat Server 8.1.200.24 and OCC Extension Build 3 for Linux. |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
Discontinued As Of: December 31, 2020; All releases |
Red Hat Enterprise Linux 6.x
Discontinued As Of: November 30, 2020; All releases |
Windows Server 2008
Discontinued As Of: June 30, 2020; All releases |
Operation of OCC Extension 8.1.x on the following operating systems has been discontinued:
Discontinued As Of: 10/31/2014 |
Stat Server operation on the following operating systems has been discontinued:
Discontinued As Of: 8.1.000.00 |
Information in this section is included for international customers.
There are no known limitations or restrictions affecting internationalization.
Additional information on Genesys Cloud Services, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Reporting Technical Reference 8.1 series includes an in-depth discussion of the Genesys telephony call and statistics models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option.
The Framework Stat Server Deployment Guide includes information about how to configure Java Extensions within a Stat Server application object.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.