Release Note

Outbound Contact Center Extension

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2017

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.000.06 [08/08/2016] – General X X X X
8.1.000.05 [04/20/2016] – General X X X X
8.1.000.04 [06/15/2015] – General X X X X
8.1.000.00 [07/19/2011] – General X X X X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of Outbound Contact Center (OCC) Extension.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.000.06 [08/08/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.

Corrections and Modifications

This release includes the following correction and modification:


OCC Java extension now correctly considers data-stream closed upon receiving IOException. (SS-6894)


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Release Number 8.1.000.05 [04/20/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.

Corrections and Modifications

This release includes the following corrections and modifications:


Only Growing aggregation interval is supported for statistics from OCC Extension. An attempt to open those statistics with any other type of aggregation interval is now refused. Previously, in such attempts OCC Extension was unloaded with the Unhandled exception error. (SS-6659)


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Release Number 8.1.000.04 [06/15/2015] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of OCC Extension.

Corrections and Modifications

This release includes the following corrections and modifications:

OCC Extension now supports the ability to reset agent assignments-related actions both by the explicit request from Outbound Contact Server and upon Outbound Contact Server disconnect. This functionality is required for proper functioning of agent assignments in scenarios involving switchovers between a primary/backup Outbound Contact Server pair.

Logging level and agent assignment reset delay are now configurable for the OCC Extension. To achieve this, create a section named OCCExtension under Stat Server options and set the following options:

(SS-6200)


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Release Number 8.1.000.00 [07/19/2011] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of OCC Extension.

Corrections and Modifications

There are no other corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Stat Server supports operation of OCC Extension 8.1.x on Linux 32-bit platforms. Stat Server does not support this extension on a Linux 64-bit platform.

Found In:  8.1.000.00 Fixed In:  Stat Server 8.1.200.24 and OCC Extension Build 3 for Linux.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


Operation of OCC Extension 8.1.x on the following operating systems has been discontinued:

Discontinued As Of:  10/31/2014

Stat Server operation on the following operating systems has been discontinued:

Discontinued As Of:  8.1.000.00

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Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions affecting internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website might be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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