Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.000.05 [11/05/2010] – General | X | X | X | X | X | X |
8.0.000.04 [05/26/2010] – General | X | X | X | X | X | X |
8.0.000.03 [02/03/2010] – General | X | X | X | X | X | X |
8.0.000.02 [11/20/2009] – General | X | X | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Outbound Contact Center (OCC) Extension.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features or functionality.
This release also includes the following corrections and modifications:
In previous releases, OCC Extension sent "unsubscribe" notifications to OCS immediately after subscription for a particular statistic had been closed on Stat Server—even if other Stat Server clients remained subscribed for the same statistic on the same object. As a result, OCS ceased sending statistical data to OCC Extension. In this release, OCC Extension sends "unsubscribe" notifications to OCS only if there are no more subscriptions for the same statistic on the same object. (ER# 255009170)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features or functionality.
This release also includes the following corrections and modifications:
If two Stat Server clients request similar statistics for the same object based on the same stat type, when one client closes its request for the statistic, the other client's request is no longer mistakenly closed. (ER# 218913198)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features.
This release also includes the following corrections and modifications:
If multiple data streams have been opened for the same Stat Server Java Extension (as might occur in a high-availability environment where primary and backup Outbound Contact servers operate simultaneously), subscription messages for Extension-delivered statistics are no longer sent only to the last opened data stream, but rather they are sent to all opened data streams. Previously, a primary server might not have transmitted statistical data to Stat Server if the primary server did not receive subscription messages. (ER# 241553039)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This OCC Extension has been updated for use with Stat Server release 8.0.
This release includes no other corrections or modifications that were made between release 7.6 or earlier releases and the initial 8.0 release.
This section provides the latest information on known issues and recommendations associated with this product.
If two Stat Server clients request similar statistics for the same object based on the same stat type, when one client closes its request for the statistic, the other client's request is also mistakenly closed. (ER# 218913198)
Found In: 7.6.100.01 | Fixed In: 8.0.000.04 |
Not all extension-based statistics will be reset to 0
after their campaign group is stopped or unloaded,
and/or the Outbound Contact Server (OCS) is stopped. Rather, the statistics will retain the last value received from
OCS—the server providing statistics to the OCC Extension. This situation will ensue until Stat Server restarts,
until the last Stat Server client who subscribed to those statistics disconnects, or until OCS and/or the campaign group
is re-activated. (ER# 152484611)
Found In: 7.5.000.01 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Support on the Windows 2000 platform has been discontinued.
Discontinued As Of: 8.0 |
Information in this section is included for international customers.
There are no known limitations or restrictions affecting internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Reporting Technical Reference 8.0 series includes an in-depth discussion of the Genesys telephony call and statistics models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option.
Framework 8.0 Stat Server Deployment Guide includes information about how to configure Java Extensions within a Stat Server application object.
Release Advisory: Outbound Contact 8.0.x contains suite-wide information pertaining to operation of Outbound 8.0.x with other Genesys or third-party applications.
Release Advisory: Real-Time Metrics Engine 8.0.x contains suite-wide information pertaining to operation of Stat Server 8.0.x with other Genesys or third-party applications.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.