Release Note

Outbound Contact Center Extension

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.000.05 [11/05/2010] – General X X X X X X
8.0.000.04 [05/26/2010] – General X X X X X X
8.0.000.03 [02/03/2010] – General X X X X X X
8.0.000.02 [11/20/2009] – General X X X X X X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Outbound Contact Center (OCC) Extension.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.000.05 [11/05/2010] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


In previous releases, OCC Extension sent "unsubscribe" notifications to OCS immediately after subscription for a particular statistic had been closed on Stat Server—even if other Stat Server clients remained subscribed for the same statistic on the same object. As a result, OCS ceased sending statistical data to OCC Extension. In this release, OCC Extension sends "unsubscribe" notifications to OCS only if there are no more subscriptions for the same statistic on the same object. (ER# 255009170)


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Release Number 8.0.000.04 [05/26/2010] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


If two Stat Server clients request similar statistics for the same object based on the same stat type, when one client closes its request for the statistic, the other client's request is no longer mistakenly closed. (ER# 218913198)


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Release Number 8.0.000.03 [02/03/2010] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release of OCC Extension for Stat Server includes no new features.

Corrections and Modifications

This release also includes the following corrections and modifications:


If multiple data streams have been opened for the same Stat Server Java Extension (as might occur in a high-availability environment where primary and backup Outbound Contact servers operate simultaneously), subscription messages for Extension-delivered statistics are no longer sent only to the last opened data stream, but rather they are sent to all opened data streams. Previously, a primary server might not have transmitted statistical data to Stat Server if the primary server did not receive subscription messages. (ER# 241553039)


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Release Number 8.0.000.02 [11/20/2009] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This OCC Extension has been updated for use with Stat Server release 8.0.

Corrections and Modifications

This release includes no other corrections or modifications that were made between release 7.6 or earlier releases and the initial 8.0 release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


If two Stat Server clients request similar statistics for the same object based on the same stat type, when one client closes its request for the statistic, the other client's request is also mistakenly closed. (ER# 218913198)

Found In:  7.6.100.01 Fixed In:  8.0.000.04

Not all extension-based statistics will be reset to 0 after their campaign group is stopped or unloaded, and/or the Outbound Contact Server (OCS) is stopped. Rather, the statistics will retain the last value received from OCS—the server providing statistics to the OCC Extension. This situation will ensue until Stat Server restarts, until the last Stat Server client who subscribed to those statistics disconnects, or until OCS and/or the campaign group is re-activated. (ER# 152484611)

Found In:  7.5.000.01 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Support on the Windows 2000 platform has been discontinued.

Discontinued As Of:  8.0

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Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions affecting internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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