Release Note

Recording Processor Script

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.22 [09/18/14] – General (Under Shipping Control)       X   X
8.5.000.21 [08/01/14] – Hot Fix       X   X
8.5.000.20 [05/06/14] – Hot Fix       X   X
8.5.000.17 [01/13/14] – General (Under Shipping Control)       X   X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of Recording Processor Script.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.000.22 [09/18/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Processor Script.

Corrections and Modifications

This release includes no corrections and modifications.

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Release Number 8.5.000.21 [08/01/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product.This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications.


Recording Processor Script has been updated to deal with multiple DBServers correctly. (GIR-593, GIR-611, GIR-670, GIR-634)


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Release Number 8.5.000.20 [05/06/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product.This release contains no new features or functionality. This hot fix was released to synchronize with the hot fix versions of Recording Crypto Server, and Recording Plug-in for GAX components.

Corrections and Modifications

There are no corrections and modifications for this release.

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Release Number 8.5.000.17 [01/13/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Processor Script.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Recording Processor script might unexpectedly terminate when removing skills from multiple agents. (GIR-735)

Found In: 8.5.000.22 Fixed In: 

The Recording Processor script supports the ability to connect to multiple ICON database servers for backup or multi-site support. The DB Server connection configuration in the Recording Processor Script configuration file are keyed on the hostname. Therefore, it is normally expected that each DB Server run on a separate host. If multiple DB Servers are running on the same host, you must use a different dbserver_host value to uniquely identify the connection. (GIR-632)

Found In: 8.5.000.22 Fixed In: 

For certain multi-switch transfer scenarios, where a call gets transferred back to a previously-used switch, some call segments may not be searchable as part of the same call interaction. (GIR-417)

Found In: 8.5.000.22 Fixed In: 

The Recording Processor Script might unexpectedly terminate if an agent login's ID contains non-numeric characters and that agent login is deleted from a Person object. (GIR-601)

Found In: 8.5.000.22 Fixed In: 

To minimize memory use, the Recording Processor Script might sometimes need to be restarted if operating in an environment where the connection to the Configuration Server is not stable.(GIR-402)

Found In: 8.5.000.21 Fixed In: 

If your Genesys Interaction Recording deployment uses an MS SQL ICON database, and also uses non-ASCII characters (0-127) for agent names or metadata, the Recording Processor Script might encounter encoding errors preventing the call from being saved to the SpeechMiner database. To work around this, you must update the Recording Processor script to a different character set. Please contact Customer Care for additional information.

Note: This work around will avoid the errors, but SpeechMiner might not process the data correctly. (GIR-535).

Found In: 8.5.000.20 Fixed In: 

The Recording Processor python script can receive metadata from the Media Control Platform (MCP) using SSL (if enabled). The pyOpenSSL package is required to enable SSL between the MCP and Recording Processor. However, certain versions of pyOpenSSL are susceptible to the heartbleed defect in OpenSSL. To workaround this, Genesys recommends using a OpenSSL version that does not contain the heartbleed defect (for example, pyOpenSSl version 0.12). (GIR-187).

Found In: 8.5.000.20 Fixed In: 

To minimize memory use, the Recording Processor script may occasionally need to be restarted if operating in an environment where the connection to the Configuration Server is not stable. (GIR-402).

Found In: 8.5.000.17 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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