Release Note

Recording Crypto Server

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.002.93 [09/18/14] – General (Under Shipping Control)       X   X
8.5.002.12 [01/13/14] – General (Under Shipping Control)       X   X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of Recording Crypto Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.002.93 [09/18/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Crypto Server.

Corrections and Modifications

This release includes the following correction and modification.


In premise deployments, Genesys Web Services (GWS) might be deployed using a blank domain name. RCS now supports a blank value for its domain name option. The correct configuration of this option is needed for archiving of call recording records. (GIR-422)


During archiving, metadata is correctly deleted according to the configured retention time in RCS. Previously, a day's worth of data might have been deleted from the SpeechMiner database and the deletion from the Genesys Web Services (GWS) database might be interrupted. (GIR-411)


RCS now supports reading the recording root CA certificate from a certificate file. In addition to the existing options, the rcs.properties cacertstorepath parameter can be set to the path of the CA certificate file. The file must contain an X509 certificate in PEM format. (GIR-403)


Java no longer treats the Windows "\" path character as a special character when processing the rcs.properties Recoding Crypto Server local configuration file. (GIR-395)


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Release Number 8.5.002.12 [01/13/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Crypto Server.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When Recording Crypto Server (RCS) is started for the first time, and then terminated (either by using the Solution Control Interface or by killing the process) soon after, the RCS directory structure might be left in a partially initialized state. This can cause RCS to fail on subsequent attempts to start. To work around this, do not terminate RCS for at least 60 seconds starting it for the first time. If the directory structure is still invalid, delete all sub-directories in the RCS root directory, except for the conf and legal directories. When RCS is re-started, the required directories are created. (GIR-427).

Found In: 8.5.002.93 Fixed In: 

If a newly installed RCS fails to startup due to configuration problems, it might partially initialize the keystore file, such that it remains in an invalid state. Subsequent starts of RCS fail because the keystore file is invalid. To workaround this, delete the keystore.bin file from the <RCS Installation Directory>. (GIR-220)

Found In: 8.5.002.12 Fixed In: 

When Java processes the rcs.properties Recoding Crypto Server local configuration file, the Windows "\" path character is treated as a special character. To workaround this, the Windows "\" path characters in the rcs.properties configuration file must be escaped. For example, for a desired value of\\host\share\filename, the parameter value must be set to \\\\host\\share\\filename. (GIR-395)

Found In: 8.5.002.12 Fixed In: 8.5.002.93

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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