|Release Number||AIX||HP-UX PA||HP-UX IPF||Linux||Solaris||Windows|
|8.1.405.12 [12/14/2015] – Hot Fix||X||X||X||X|
|8.1.405.11 [09/25/2015] – General||X||X||X||X|
|8.1.405.09 [06/05/2015] – General||X||X||X||X|
|8.1.405.02 [11/18/2014] – General||X||X||X||X|
|8.1.400.27 [08/14/2014] – General||X||X||X||X|
|8.1.400.25 [08/06/2014] – General||X||X||X||X|
|8.1.400.23 [07/29/2014] – General||X||X||X||X|
|188.8.131.52 [10/17/2014] – General||X||X||X||X||X|
|8.1.103.01 [12/23/2013] – General||X||X||X||X||X|
|8.1.101.05 [03/14/2013] – General||X||X||X||X||X|
|184.108.40.206 [01/31/2013] – General||X||X||X||X||X|
This deployment procedure applies for all 8.1.x releases of Reporting and Analytics Aggregates (RAA) that are listed in the release table above. If you are a GI2 user, refer also to the Genesys Interactive Insights 8.1.x Deployment Procedure.
To deploy this installation package within a new environment, follow the instructions provided in either:
To deploy the package within your existing 8.1.x RAA environment, perform the following steps:
On Microsoft Windows platforms, uninstall the prior RAA release. (You do not need to delete any RAA objects.)
Following the instructions in the Genesys Info Mart 8.1.x Deployment Procedure, migrate your Info Mart database schema to the version that is associated with the appropriate Genesys Info Mart release. For each RAA 8.1.x release, the Reporting and Analytics Aggregates 8.1 Release Advisory lists the supported Genesys Info Mart releases that interoperate with RAA.
Warning! Before you begin the migration (to 8.1.100.xx releases only), refer to known issue ER 311243728 in the Reporting and Analytics Aggregates 8.1.x Release Notes for important information on how to minimize the loss of aggregated data following the migration.
Reinstall RAA from its installation package following the instructions in the Reporting and Analytics Aggregates 8.1 Deployment Guide.
If you intend to deploy GI2 and run userdata reports without customization, run the
make_gim_UDE_template_<dbms>.sql script, if it has not already been run.
To determine if you must recreate tenant read-only views, see "Updating Tenant Aliases in Multi-Tenant Environments" in the Reporting and Analytics Aggregates 8.1 Userís Guide.
If your environment uses a time zone other than the GMT time zone, check to see whether time zone objects are still valid and that your reports yield data in the desired time zone. If either yields unexpected results, recreate time zone objects following the instructions provided in "Reporting Outside the GMT Time Zone" in the Genesys Interactive Insights 8.1 Userís Guide.
When deploying RAA in an environment with a partitioned Info Mart database (that is,
exists in the Genesys Info Mart root folder) or where you have customized aggregation (
exists in the Genesys Info Mart root folder), you must use the set of files from the installation package (IP) to which you are upgrading.
Back up the following files:
patch-agg-subhour.ssfrom the IP to the Genesys Info Mart root folder, and re-implement any customizations (referring to the previously-deployed
Agg > scriptsfolder, copy the
partition-kit-<***>.ssthat is appropriate for your RDBMS (
partition-kit-POSTGRES.ss) into the Genesys Info Mart root directory.
Agg > scriptsfolder, copy the
partition-kit-<***>.ssthat is appropriate for your deployment (
partition-kit-GIM811-MSSQL.ss) into the Genesys Info Mart root directory.
INTERACTION_DESCRIPTOR_KEYcolumns, then you must execute
java -jar GIMAgg.jar -setFeature no-queue-user-data -value WORKBIN_KEY
USER_DATA_KEY2columns, then you must execute
java -jar GIMAgg.jar -setFeature no-queue-user-data -value INTERACTION_DESCRIPTOR_KEY
When deploying RAA release 8.1.405.02 or earlier in a Genesys Info Mart 8.5 environment, if you will configure Social Media attached data, then you must first execute one of the following scripts:
alter table USER_DATA_GEN_ESF add CREATE_AUDIT_KEY numeric(19) not null default -1 go alter table USER_DATA_GEN_ESF add UPDATE_AUDIT_KEY numeric(19) not null default 0 go
alter table USER_DATA_GEN_ESF add CREATE_AUDIT_KEY number(19) default -1 not null ; alter table USER_DATA_GEN_ESF add UPDATE_AUDIT_KEY number(19) default 0 not null ;
alter table USER_DATA_GEN_ESF add CREATE_AUDIT_KEY numeric(19) default -1 not null ; alter table USER_DATA_GEN_ESF add UPDATE_AUDIT_KEY numeric(19) default 0 not null ;
If you are deploying RAA release 8.1.405.07 with MS SQL Server Standard Edition, then you must set the option ms-sql-std-edition in the [agg-feature] section of the Genesys Info Mart application.
Contact Genesys Customer Care if you need further assistance.
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Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting and Analytics Aggregates 8.1 Deployment Guide describes how to install RAA on Windows and UNIX platforms.
Genesys Interactive Insights 8.1 Deployment Guide describes how to install GI2 and install BusinessObjects software on Windows and UNIX platforms.
Genesys Migration Guide provides documented migration strategies for Genesys product releases, including RAA and GI2.
If you encounter any issues with the deployment of this package, please contact Genesys Customer Care.
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