Release Note

Recording Plug-in for Genesys Administrator Extension

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2014

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.003.02 [09/18/14] – General (Under Shipping Control)       X   X
8.5.001.31 [05/06/14] – Hot Fix       X   X
8.5.001.14 [01/13/14] – General (Under Shipping Control)       X   X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.5 releases of Recording Plug-in for Genesys Administrator Extension.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.5.003.02 [09/18/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Plug-in for Genesys Administrator Extension.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.5.001.31 [05/06/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product.This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications.


The solution SPD file executes correctly when any combination of options are selected during the installation procedure. (GIR-419)


The solution SPD file option Create Alarm Conditions now converts the T-Server and MCP alarm condition timeout value to seconds. Previously, the Create Alarm Conditions prompted for the T-Server and MCP alarm condition timeout values in hours, but did not convert the value to seconds. (GIR-395).


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Release Number 8.5.001.14 [01/13/14] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of the Recording Plug-in for Genesys Administrator Extension.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


If Recording Cyrpto Server (RCS) is restarted when a Genesys Administrator Extension user is logged in, the next Genesys Administrator Extension operation involving RCS fails because the RCS session saved by the Recording Plug-in for Genesys Administratpr Extension does not exist, causing RCS to display a 401 RCS is not available error.
To work around this, the agent must log out, and log in again. (GIR-407)

Found In: 8.5.002.66 Fixed In: 

If the solution SPD file has the following options:

  1. Create Alarm Conditions
  2. Set TServer Alarm Period
  3. Set MCP Recording Alarm Period
  4. Set Recording Archive Configuration
  5. Create Recording Certificate Roles
  6. Create SpeechMiner Roles
  7. Create Base SpeechMiner Access Groups
The SPD file can be installed with all options enabled. If you install the SPD file with options 4 to 7 disabled, the SPD execution fails. To work around this, you must allow options 1, 2, and 3 to be installed, and enable option 5. (GIR-419)

Found In: 8.5.001.14 Fixed In: 8.5.001.31

If you Upload and/or delete recording certificates in one Genesys Administrator Extension session, these changes are not reflected in another Genesys Administrator Extension session. To work around this, you must log out and login again to the second Genesys Administrator Extension session. (GIR-400).

Found In: 8.5.001.14 Fixed In: 

The solution SPD file option Create Alarm Conditions prompts for the T-Server and MCP alarm condition timeout values in hours; however, the value is not converted to seconds when set in the alarm condition. For example, if the value is set to 1, the timeout value will be one second instead of 3600 seconds. To work around this, you must enter the desired value in seconds. (GIR-394).

Found In: 8.5.001.14 Fixed In: 8.5.001.31

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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