Release Note

Queued Interaction Layer (Java API)

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2018

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.605.00 [03/23/18] – General X X X X   X
7.6.604.00 [10/15/14] – General X X X X   X
7.6.603.00 [01/30/14] – General X X X X   X
7.6.500.00 [03/25/13] – General X X X X X X
7.6.400.00 [06/28/12] – General X X X X X X
7.6.300.03 [07/08/10] – General X X X X X X
7.6.300.01 [04/09/10] – General X X X X X X
7.6.200.02 [06/08/09] – General X X X X X X
7.6.200.01 [02/20/09] – General X X X X X X
7.6.100.02 [09/18/08] – General X X X X X X
7.6.001.01 [06/12/08] – Hot Fix           X
7.6.000.01 [02/29/08] – General X X X X X X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of the Queued Interaction Layer (Java API).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.605.00 [03/23/18] - General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


(ISDK-6058)


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Release Number 7.6.604.00 [15/10/14] - General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If the QIL or MIL applications lose connection to the primary Configuration Server or do a switch-over from primary to backup Configuration Server, they now reconnect and register properly, in order to receive the Configuration Server's events. Previously, the QIL or MIL applications managed to reconnect, but failed to receive the Configuration Server's events to add, change, or delete Configuration objects. (ISDK-5874)


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Release Number 7.6.603.00 [01/30/14] - General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Queued Interaction (Java API).

Corrections and Modifications

This release includes the following corrections and modifications:


The Open Media Commons component now correctly reconnects to the Configuration Server after a network disconnection. Previously, in this scenario, you might have to restart your application to reconnect to the Configuration Server. (ISDK-5699)


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Release Number 7.6.500.00 [03/25/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.400.00 [06/28/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.300.03 [07/08/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.300.03 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.300.01 [04/09/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.300.01 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.200.02 [06/08/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.200.02 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.


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Release Number 7.6.200.01 [02/20/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for the 7.6.200.01 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

This release includes the following corrections or modifications.


Now, you can call the QILQueue.getInteractionsByQuery() method after the Interaction Server restarted. Previously, this query raised the Client is not logged in error message because QIL did not login at the reconnection. (ER #204990281)


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Release Number 7.6.100.02 [09/18/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for the 7.6.100.02 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

No corrections or modifications have been made in this release.


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Release Number 7.6.001.01 [06/12/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


The QILQueue.getInteractionsByQuery() method now returns correct results in Oracle-based deployments. Previously, this query raised the following error: ORA-00904 Invalid identifier. (ER #186651347)


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Release Number 7.6.000.01 [02/29/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of the Queued Interaction Layer (Java API).

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


This is the initial 7.6 release of this component. There are no corrections or modifications.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Interaction SDK Java Deployment Guide is missing the Switch-Specific Place Configuration table. This table can be found in the 7.5 version of the Interaction SDK Java Deployment Guide. (ER# 222266484)

Found In: 7.6.000.01 Fixed In:  7.6.309.00

When starting QIL using the debug log level, many exceptions appear prior to initialization (such as commons.core.util.HiddenKeysFilter - Cannot init hidden key). Ignore these exceptions. They do not interfere with the API. (ER# 111060394)

Found In: 7.5.000.10 Fixed In: 7.6.200.01

The QILQueue.getInteractionsByQuery() method does not allow you to take snapshots of e-mail queues. This method's result is restricted to a list of non-routing interactions due to internal conditions. (ER# 152360369)

Found In: 7.2.013.00 Fixed In: 7.6.200.01

If you are using QIL to perform snapshot retrievals, options defined in Interaction Server limit the maximum number of returned IDs. Refer to the Multimedia 7.6 Reference Manual for further details.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


The following operating systems are no longer supported:

Discontinued As Of: 7.6.603.00

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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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