Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
---|---|---|---|---|---|---|
8.1.401.03 [03/07/14] – General | X | X | ||||
8.1.400.19 [12/09/13] – Hot Fix | X | X | ||||
8.1.400.13 [10/31/13] – General (Under Shipping Control) | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies only to the 8.1 releases of Pulse that are specified in the Contents (above).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Pulse.
EZPulse is renamed Pulse. See the Pulse 8.1 Deployment Guide for additional details.
Files named ezpulse
are renamed pulse
. See Chapter 5, "Application Files" in the Pulse 8.1 Deployment Guide for additional details.
The dashboard URL http://host:port/gax/#!/view:ezpulse.dashboard
is changed to
http://host:port/gax/#!/view:pulse.dashboard
.
Note: Deploying the latest release of Pulse does not rename the Pulse privileges in Genesys Administrator (GA) and the old privileges are still supported. If you want to rename the Pulse privileges, import new metadata provided in Pulse.xml file. See the "Configuring objects for Pulse" procedure in the Pulse Deployment Guide for details.
The following changes are made to configuration options:
ezpulse
section is renamed pulse
in the GAX application object.role
configuration option in the [GAX
] section of the DAP application object is renamed pulse
.
Note: If you upgrade from an earlier release, you must update your application options.
A new debug mode enables you to display the following:
Layout ID
in the widget header.To enable debug mode you must append the /debug
suffix to the URL in the browser address bar
when the Pulse dashboard is opened and reload page.
This mode requires Genesys Administrator Extension (GAX) release 8.1.400.44 and higher.
SQL related statistics are no longer included in the Agent Login template. The Stat Server options file
(pulse_statistics.cfg
) is updated to reflect this change.
This release of Pulse supports the following Language Packs. Consult the Language Pack release note for information about changes to the Language Pack that might affect the functionality of Pulse.
Note: These Language Packs are supported only by 8.1.4 releases of Pulse, starting with this release.
This release includes the following corrections and modifications:
Pulse's properties are now displayed in the GAX Plug-in Manager information panel. Previously, the panel was empty. (WBRT-3254)
Access to the full list of statistics provided in a template now remains available in the widget, regardless of the set of statistics you initially chose when you created the widget. Previously, Pulse removed unchecked statistics and you could not access them if you edited the widget. (WBRT-3131)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Pulse.
Additional Data checkboxes are available when you create or edit a template to include Reason data from Stat Server:
Note:The User Data
checkbox functionality is reserved for future use.
The reason data is included in the Agent Login and Agent Status predefined templates.
A column Current Status Reason
has been created based on a formula as it relates to the Current Status statistic, similar to the following:
Name | Current status | Current Status Reason | Employee ID |
test | NotReady (00:05:00) | Break | 14 |
heartbeat_timeout
option in Pulse is removed from the Pulse application template, because
Pulse uses the heartbeat-period
option in the heartbeat
section of the Collector
application.
This release includes the following corrections and modifications:
Using Firefox, you can now use the sort buttons in charts. Previously for GAX releases 8.1.400.50 through 8.1.400.54, if you used Firefox, the sort buttons did not work. (WBRT-3185)
You can now change the selection of individual statistics on charts.
Previously for GAX releases 8.1.400.50 through 8.1.400.54,
only Select All
worked.
(WBRT-3164)
The ability scroll is unavailable while a widget is maximized. Previously on Mac OS, the content of a maximized widget sometimes disappeared after scrolling. (WBRT-2811)
Pulse no longer impacts the performance of the GVP plug-in for GAX. Previously, the GVP plug-in might not work correctly, and the javascript console sometimes displayed an error similar to the following:
Uncaught TypeError: Object #<Object> has no method 'tween' d3.js:1
(WBRT-2839)
The Cancel
and close buttons in the Widget Wizard now function correctly when the confirmation in the Please Confirm
box for the Statistics screen is accepted or declined. Previously in this scenario, these buttons stopped working.
(WBRT-2953)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This section describes new features that were introduced in this release of Pulse.
Note:This component was previously available as a restricted release.
This release includes the following corrections and modifications:
Decimal values are now formatted properly when numbers produced by Pulse Collector contain a comma symbol as decimal separator.
Previously, you had to use english
locale for numbers formatting on the server where Pulse Collector is installed.
(WBRT-2573)
Widget grid columns in which no objects are selected now are of a reasonable width after objects are added to the widget. Previously, these columns were reduced to very narrow widths. (WBRT-2098)
Pulse no longer displays console errors, such as
Invalid negative value for
that should be ignored.
(WBRT-1895)
Pulse Collector has the following new option in the limits
section to ensure
processing performance that is slow enough to cause browser timeouts:
max-objects-per-layout
Valid Values: 1-100000
Default Value: 400
Changes Take Effect: After restart
Specifies the maximum number of objects for each layout.
Previously, for large layouts where the size, which is number of objects
X number
of statistics
, was more than 4000 or the number of objects was greater than 200-400,
processing performance sometimes caused browser timeouts that produced errors similar to the following:
ClientAbortException: java.net.SocketException: Broken pipe
This section provides the latest information on known issues and recommendations associated with this product.
In scenarios when the JDBC connection cannot be opened, there are no attempts to reload widgets. As a workaround, reload the browser window. (WBRT-3235)
Found In: 8.1.401.03 | Fixed In: |
When editing a Template, if you edit a statistic and then select another statistic
without saving, a confirmation window opens.
After you save those changes, if you start to edit a second statistic and
then select a third statistic without saving, a confirmation window will not open
and Cancel
and Close
might stop responding.
(WBRT-3225)
Found In: 8.1.401.03 | Fixed In: |
When creating a KPI widget, you can select more than ten statistics by clicking on the checkboxes instead of the labels, although only first ten statistics are saved. (WBRT-3224)
Found In: 8.1.401.03 | Fixed In: |
When you add or edit a widget,
Pulse cannot load all the objects in the Select object
dialog box
if there are more than 2000 objects.
(WBRT-3219)
Found In: 8.1.401.03 | Fixed In: |
If you are using Pulse with a GAX releases 8.1.400.50 through 8.1.400.53,
Pulse incorrectly allows you to create a widget containing both individual objects and groups. As a workaround, you must manually remove the selected objects if you change the type of objects selection between By Individual Group
and By Group
.
(WBRT-3208)
Found In: 8.1.401.03 | Fixed In: |
On an iPad, Pulse screens might not correctly display the solid background. (WBRT-3206)
Found In: 8.1.401.03 | Fixed In: |
On an iPad, if you slide through several pages on a KPI widget, the page indicator dot is not correctly highlighted for current page. (WBRT-3203)
Found In: 8.1.401.03 | Fixed In: |
On an iPad, the KPI widget page indicator dots wrap onto a second line when there are more than eight statistic selected for the widget. (WBRT-3202)
Found In: 8.1.401.03 | Fixed In: |
If widget settings, such as list of statistics, are edited while the widget is open, updates might not be updated in the open widgets for any user. As a workaround, reload the browser window. (WBRT-3191)
Found In: 8.1.401.03 | Fixed In: |
The object name format is not used on the Select Object
screen as configured in Pulse Collector.
(WBRT-3186)
Found In: 8.1.401.03 | Fixed In: |
Pulse might display an incorrect list of the available statistics for a widget if the widget was edited on the default dashboard and contains the same number of statistics as the previous version of the widget. To view the correct list, reload the browser window. (WBRT-3180)
Found In: 8.1.401.03 | Fixed In: |
When a user does not have permission to view all the selected objects, the List and KPI widgets are not updated. To view updated widgets, reload the browser window. (WBRT-3168)
Found In: 8.1.401.03 | Fixed In: |
In certain scenarios, quickly switching the selection type between By Individual Object
to
By Group
and might cause Pulse to display the wrong type of objects for selection.
As a workaround, switch the selection type and wait until the chart is refreshed to the correct state.
(WBRT-3166)
Found In: 8.1.401.03 | Fixed In: |
A statistic newly added to a widget might not be shown in a grid.
To show the new statistic, click Columns
and select the checkbox for the statistic.
(WBRT-3162)
Found In: 8.1.401.03 | Fixed In: |
The Selected Objects may not be properly updated when a filter is applied to the list of objects. (WBRT-3072)
Found In: 8.1.401.03 | Fixed In: |
If a widget is changed on the default dashboard, Pulse might display a widget with an incorrect size and headings that overlap the graphics on a custom dashboard. As a workaround, edit the custom dashboard widget by setting the widget type or reset the dashboard to the default dashboard. (WBRT-3053)
Found In: 8.1.401.03 | Fixed In: |
An unnecessary horizontal scroll bar might appear for a chart in extended view after you close a print preview. (WBRT-2990)
Found In: 8.1.401.03 | Fixed In: |
Printing a large chart using a Firefox browser might produce incorrect pagination. As a workaround, use another supported browser, such as Microsoft Internet Explorer 10, Apple Safari 6, or Google Chrome. (WBRT-2332)
Found In: 8.1.400.13 | Fixed In: |
Statistics that have values of string
type cannot be displayed in the chart. You must
use the Grid to view statistics with values of string
type. (WBRT-1633)
Found In: 8.1.400.13 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functionality for this product.
Information in this section is included for international customers.
8.1.4 Language Packs are supported only by 8.1.4 releases of Pulse, starting with release 8.1.401.03.
Links within the same Help page do not work for languages other than English. (WBRT-3304)
Some new features of the 8.1.4 release have not been translated and will display only in English. (WBRT-3303, WBRT-3065)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Genesys Customer Care website. The following documentation also contains information about this software.
The Pulse 8.1 Deployment Guide, which helps you deploy Pulse.
The Pulse 8.1 Help file, available by clicking help
within the Pulse interface.
The Framework 8.1 Genesys Administrator Extension Deployment Guide, which helps you deploy Genesys Administrator Extension.
Product documentation is provided on the Genesys Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.