Release Note

Performance Management Advisors
Platform

8.0.x

Genesys Telecommunications Laboratories, Inc. 2010–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.002.00 [09/21/11] General           X
8.0.001.05 [12/17/10] General           X
8.0.000.14 [06/30/10] General           X

Link to 3.3 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0.x releases of Performance Management Advisors Platform.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.002.00 [09/21/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Flash version 10.3 and higher has a compatibility problem with the Advisors Browser, which causes an 'illegal operation' error to be generated. To provide a workaround, Flash version 10.2 is bundled with this release. Instances of version 10.3 should be overwritten with 10.2. (PLR-230)


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Release Number 8.0.001.05 [12/17/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


A problem with an exception occurring when the Skills Group pane is sorted for application contact centers has been corrected. (PLT-231)


Mail settings created for LDAP authentication no longer overwrite mail service configuration settings. (PLT-229)


Editing a skill group to assign a skill-group contact center to it no longer causes an error to display on the admin Skill Groups page. (PLT-228)


A mismatch of version numbers between the wrapper.jar file and the .exe and .dll files has been corrected. (PLT-217)


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Release Number 8.0.000.14 [06/30/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is the initial 8.x release of this product. There are no restrictions for this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


The Genesys Advisor Browser no longer freezes after a login that has a string with a leading space. (PLT-148)


The permissions script is enhanced to support numeric characters in names. (PLT-180)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Multi-byte languages are not supported.

Found In: 3.3, 8.0, 8.0.001 Fixed In:

Browser issues:

Found In: 8.0 Fixed In:

When a data source is added manually, the source type has to be entered in upper case, otherwise when the Geronimo service is started the CCAdv server generates errors.

Workaround: Use only capital letters.

(PLT-186)

Found In: 8.0 Fixed In:

If the Platform Server is running when Web applications (for example, Resource Management or Genesys Adapter-Administration Web) are installed, these applications will remain stopped.

Workaround: Ensure that Platform Server is stopped prior to installing the Web applications, or use Geronimo commands to start the modules after installation.

(PLT-165)

Found In: 8.0 Fixed In:

Forgotten password e-mails are not sent when the e-mail address of the user is the same as that of the support e-mail address. (PLT-98)

Found In: 2.9 Fixed In:

The Frontline Advisor Administration tab does not open for supervisors even though they have correct permission.

Workaround: Use the Contact Center Advisor Adminstration module to provide permission.

(PLT-48)

Found In: 8.0 Fixed In:

The saving of user preferences produces a race condition and an exception under high load. (PLT-42)

Found In: 3.1 Fixed In:

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features for this release.


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Internationalization

Information in this section is included for international customers.


The 8.0.001.05 release is available in English and German, though e-mail templates are not currently available in German. The 8.0.000.14 release is available only in English.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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