Release Note

Performance Management Advisors
Genesys Adapter

8.0.x

Genesys Telecommunications Laboratories, Inc. 2010–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.001.04 [01/07/11] General           X
8.0.001.03 [12/17/10] General           X
8.0.000.18 [06/30/10] General           X

Link to 3.3 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0.x releases of Performance Management Advisors Genesys Adapter.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.001.04 [01/07/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions with this release. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Online Help files in German are implemented in this release.


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Release Number 8.0.001.03 [12/17/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions with this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Loading of Agents and Agent Groups from Configuration Server has been enhanced. (GEN-611, GEN-613)


Interaction queues and voice queues are now separated in order to prevent ID overlaps when metrics are written to the database. (GEN-653)


This release is available in English and German, although online Help and e-mail templates are not currently available in German.


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Release Number 8.0.000.18 [06/30/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is the initial 8.x release of this product. There are no restrictions with this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Inconsistencies in UI terminology have been removed. (GEN-362)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Multi-byte languages are not supported.

Found In: 3.3, 8.0, 8.0.001 Fixed In:

Advisors release 8.0.x requires Genesys Stat Server release 8.1.000.22 or later. This release is not compatible with Stat Server release 7.6 or lower. Also, Stat Server Java extensions must be installed on Stat Server. The Stat Server Java properties need to be configured to point to the local Java runtime environment installation, and more specifically to its client jvm.dll file.

Found In: 8.0 Fixed In:


Configurations with a large number of agents, or of agent groups with large group memberships, require large amounts of memory to be available to the Genesys Adapter. (GEN-611, GEN-613)

Found In: 8.0 Fixed In: 8.0.001.03

Genesys Adapter does not support backup Stat Servers. (GEN-518)

Found In: 8.0 Fixed In: 8.0.001.03

The Genesys_Supervisor_Desktop_Service_763.apd application template file is located in the AGA\Windows folder along with the Genesys Adapter installation files, rather than with the SDS installation files, which are under the SDS directory.

Found In: 8.0 Fixed In:

There must be at least one object with type Interaction Queue in the Configuration Server. If there are no such objects, the administrator cannot access the Objects Configuration section of the Genesys Adapter UI screen. (GEN-652)

Found In: 8.0 Fixed In: 8.0.001.03

SDS - With load of 15,000 or more agent logins on the switches in the Configuration Server, SDS is unable to return State and Time-In-State for all agents into the RMC GUI. (GEN-312)

Found In: 8.0 Fixed In:

RMC - Loading 100 agents from the Applications pane takes at least a minute when selecting all nine metrics columns. (GEN-272)

Found In: 8.0 Fixed In: 8.0.001.03

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release.


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Internationalization

Information in this section is included for international customers.


The 8.0.001.04 release includes online Help files in German. The 8.0.001.03 release is available in English and German, though neither e-mail templates nor online Help are available in German in that release. The 8.0.000.18 release is available only in English.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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