Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.001.04 [01/07/11] – General | X | |||||
8.0.001.03 [12/17/10] – General | X | |||||
8.0.000.14 [06/30/10] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0.x releases of Performance Management Advisors Frontline Advisor and Agent Advisor.
Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release contains the following corrections or modifications:
Online Help files in German are implemented in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features and functionality:
This release is available in English and German, although online Help and e-mail templates are not currently available in German.
This release contains the following corrections or modifications:
Third-party legal notices are now included in the installation directory. (GFA-625)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is the initial 8.x release of this product. There are no restrictions for this release. This release contains the following new features and functionality:
This release contains the following corrections and modifications:
A problem with displaying the wrong Hierarchy when clicking from the bottom (team) node to the top has been corrected. (GFA-316)
Alert information for supervisors (in the Hierarchy
pane) now prints correctly. (GFA-517)
Team Alerts information now prints correctly. (GFA-443)
Multimedia metrics now appear correctly on the printout. (GFA-378)
Agents in a logged off state no longer apply agent state thresholds. (GFA-352)
A problem with a mismatch between statistics in the Team Statistics
and Hierarchy
views has been corrected. (GFA-350)
A problem with incorrectly applied team-level thresholds on the AHT
metric has been
corrected. (GFA-329)
Statistics data (logged-in count) are now calculated correctly. (GFA-328)
Alerts now display correctly on the Alerts
pane. Previously, they appeared as cleared,
despite still being on the server. (GFA-320)
The Agent Status button nows displays in the correct color when an alert is present. (GFA-319)
Statistic metrics for the number of agent states on the Hierarchy
pane have been
modified to show 0
instead of -
. (GFA-313)
Wrap
and Hold
labels have been added to the team state header for Agent and
Supervisor dashboards. (GFA-160)
Display problems with the Note Saver window when resizing the Advisors Browser window have been corrected. (GFA-552)
Printouts of details in the Teams
pane no longer show an incorrect scroll bar. (GFA-550)
A problem in the Supervisor console with the Teams
pane displaying the wrong team's agents
has been corrected. (GFA-547)
Data cells for which the Adapter has supplied an empty string now display as N/A.
Previously, they were simply empty. (GFA-544)
An EmailPattern
can now be configured in the FA_DataSources
table.
This enables automatic generation of e-mails to the Contact
table of the
CCAdv database. (GFA-534)
This section provides the latest information on known issues and recommendations associated with this product.
Multi-byte languages are not supported.
Found In: 3.3, 8.0, 8.0.001 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
The 8.0.001.04 release includes online Help files in German. The 8.0.001.03 release is available in English and German, though neither e-mail templates nor online Help are available in German. The 8.0.000.14 release is available only in English.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
The Performance Management Advisors 8.0 Frontline Advisor Deployment Guide describes how to install and configure Frontline Advisor.
The Performance Management Advisors 8.0 Cisco Adapter Deployment Guide describes how to configure and install the Cisco Adapter.
The Performance Management Advisors 8.0 Frontline Advisor Administrator User's Guide describes how to perform system administration functions for Frontline Advisor.
The Performance Management Advisors 8.0 Frontline Advisor Manager User’s Guide describes how to perform manager functions for Frontline Advisor.
The Performance Management Advisors 8.0 Frontline Advisor Agent User’s Guide describes how to perform agent functions for Frontline Advisor.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.