Release Note

Performance Management Advisors
Frontline Advisor & Agent Advisor

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.001.04 [01/07/11] – General           X
8.0.001.03 [12/17/10] – General           X
8.0.000.14 [06/30/10] – General           X

Link to 3.3 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0.x releases of Performance Management Advisors Frontline Advisor and Agent Advisor.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.001.04 [01/07/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

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Corrections and Modifications

This release contains the following corrections or modifications:


Online Help files in German are implemented in this release.


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Release Number 8.0.001.03 [12/17/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features and functionality:

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Corrections and Modifications

This release contains the following corrections or modifications:


Third-party legal notices are now included in the installation directory. (GFA-625)


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Release Number 8.0.000.14 [06/30/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is the initial 8.x release of this product. There are no restrictions for this release. This release contains the following new features and functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


A problem with displaying the wrong Hierarchy when clicking from the bottom (team) node to the top has been corrected. (GFA-316)


Alert information for supervisors (in the Hierarchy pane) now prints correctly. (GFA-517)


Team Alerts information now prints correctly. (GFA-443)


Multimedia metrics now appear correctly on the printout. (GFA-378)


Agents in a logged off state no longer apply agent state thresholds. (GFA-352)


A problem with a mismatch between statistics in the Team Statistics and Hierarchy views has been corrected. (GFA-350)


A problem with incorrectly applied team-level thresholds on the AHT metric has been corrected. (GFA-329)


Statistics data (logged-in count) are now calculated correctly. (GFA-328)


Alerts now display correctly on the Alerts pane. Previously, they appeared as cleared, despite still being on the server. (GFA-320)


The Agent Status button nows displays in the correct color when an alert is present. (GFA-319)


Statistic metrics for the number of agent states on the Hierarchy pane have been modified to show 0 instead of -. (GFA-313)


Wrap and Hold labels have been added to the team state header for Agent and Supervisor dashboards. (GFA-160)


Display problems with the Note Saver window when resizing the Advisors Browser window have been corrected. (GFA-552)


Printouts of details in the Teams pane no longer show an incorrect scroll bar. (GFA-550)


A problem in the Supervisor console with the Teams pane displaying the wrong team's agents has been corrected. (GFA-547)


Data cells for which the Adapter has supplied an empty string now display as N/A. Previously, they were simply empty. (GFA-544)


An EmailPattern can now be configured in the FA_DataSources table. This enables automatic generation of e-mails to the Contact table of the CCAdv database. (GFA-534)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Multi-byte languages are not supported.

Found In: 3.3, 8.0, 8.0.001 Fixed In:

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release.


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Internationalization

Information in this section is included for international customers.


The 8.0.001.04 release includes online Help files in German. The 8.0.001.03 release is available in English and German, though neither e-mail templates nor online Help are available in German. The 8.0.000.14 release is available only in English.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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