As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.1.x software and is important for you to note:
In the alerts map and pane, alerts are shown in relation to a geographic region. In release 8.1.2, CCAdv and WA filter alerts by the user’s permission to see the geographic region associated with the alerts. So, to see alerts in the map, you must have permission to the alert’s corresponding geographic region, as well as the reporting region, contact center and application group related to the application or contact group that displays the violation.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me file.
Please consult the Release Note for known issues and recommendations related to your product.