Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
---|---|---|---|---|---|---|
8.1.400.07 [05/17/13] – General (Under Shipping Control) | X | |||||
8.1.200.01 [08/30/12] – General (Under Shipping Control) | X | |||||
8.1.100.05 [03/29/12] – General (Under Shipping Control) | X | |||||
8.1.000.05 [05/27/11] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Contact Center Advisor - Mobile Edition (CCAdv-ME).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. The following new features were introduced in this release of Contact Center Advisor - Mobile Edition (CCAdv-ME):
Enhanced security using Role-Based Access Control (RBAC), including backward compatibility with earlier Advisors releases:
Contact Center Advisor (CCAdv)provides security through Role-Based Access Control, which consists of two main parts—functionality privileges and object permissions. CCAdv uses the existing logic (described in detail in the Contact Center Advisors & Workforce Advisors Administrator User’s Guide) to mimic the behavior of these privileges and permissions in the Mobile Edition (ME).
Role-Based Access Control primarily enforces security by allowing or limiting visibility of objects in the interface. What a user sees is determined by his/her assigned roles. If the role that is assigned to the user does not grant them access to certain functionality, that functionality is not visible to the user. For more information about how roles work together with permissions to finely tune what a user can access, see the section, “Roles and Permissions”, Chapter 1, in the Contact Center Advisors & Workforce Advisors Administrator User’s Guide.
Users who have access to ME will also need the following basic access:
Permissions to at least one single Contact Center and/or Application.
Permissions to one of the following objects: Reporting Region
, Geo Region
, or Operating Unit
.
Permissions to at least one metric.
To an iPhone, iPad, or iPod Touch iOS 6.1.
To a BlackBerry 7.1, 7.0, or 6.0.
Compatibility with Advisors Platform versions 8.1.4 and 8.1.3.
Compatibility with Contact Center Advisor versions 8.1.4 and 8.1.3.
Note: The latest mobile client versions supported in this pre-release are iOS 8.1.1 and Android 8.1.1, which can be downloaded from the Apple App Store and Google Store (or download it Over-the-Air [OTA]), respectively. For the latest supported Blackberry version, see the Contact Center Advisor – Mobile Edition Blackberry Client 8.1 Release Note.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. The following new features were introduced in this release of Contact Center Advisor - Mobile Edition:
Contact Center Advisor-Mobile Edition Release 8.1.2 maintains the features and functionality of the existing 8.1.1 Mobile Edition product. CCAdv-ME does not include features introduced in Advisors Platform and Contact Center Advisor Release 8.1.2.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. The following new features were introduced in this release of Contact Center Advisor - Mobile Edition:
This release also contains the following corrections and modifications:
Auto-refresh on trend charting has been disabled. (MDS-181)
Display of charts is now persistent, and re-loads only upon a user refresh action. (MDS-180)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Contact Center Advisor - Mobile Edition.
Support for Apple iOS devices. Support is native for iPhones. The app can also be displayed on iPad devices by using the 2x zoom button.
Support for Blackberry devices
Support for Oracle 11g
Support for MS SQL Server 2005
Runs on Windows 2003 server and 2008 server
Backwards-compatibility with Contact Center Advisor versions 3.1, 3.3, 8.0 and 8.0.1.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
If a user does not have access to any of the default metrics, the first one in the list of available metrics is displayed. (MDS-654)
Found In: 8.1.400.07 | Fixed In: |
When entering the logo URL in the CCAdv-ME Server configuration, be sure to include http:
or https:
in the URL. For example, enter http://www.Rogers.com
, rather than www.Rogers.com
. (MDS-664)
Found In: 8.1.400.07 | Fixed In: |
When running the CCAdv - ME Installer, if you specify Trend charting time profiles to configure the time profiles for the end user’s Trend charting view, enter numeric characters only, such as 5, 30, 60, and so on. Do not enter alphabetic characters, such as ‘Now’ or ‘Half hour’. (MDS-521)
Found In: 8.1.400.07 | Fixed In: |
Neither special characters nor upper-case letters can be used in user names and passwords. (MDS-526)
Found In: 8.1.1 | Fixed In: |
CCAdv Mobile Edition does not require the user to log out and log back in when checking user permissions. Therefore, if a user has selected a certain contact center from Favorites and the Administrator subsequently revokes access to this contact center, an internal server error is generated. (MDS-562)
Found In: 8.1.1 | Fixed In: |
The Map pane displays all contact centers with a green icon whether or not the contact center has an alert. (MDS-248)
Found In: 8.1.1 | Fixed In: |
Changes made to the display name of a metric in the Contact Center Advisor administration UI do not display on Blackberry devices. (MDS-108)
Found In: 8.1 | Fixed In: 8.1.100.05 |
Metrics that are used only for calculations and should not be displayed are currently displayed on the Metrics
tab. (MDS-152)
Found In: 8.1 | Fixed In: 8.1.100.05 |
It is not possible to create artificial metrics and use them for trend charting.
Only two such metrics are currently graphable: CloseRate
and Revenue
.
Found In: 8.1 | Fixed In: |
This section documents features that are no longer supported in this software.
There are no discontinued features in this release.
Information in this section is included for international customers.
Localization is not supported in this release. The only supported language in this release is English.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
Performance Management Advisors 8.1 Contact Center Advisor - Mobile Edition Deployment Guide
Performance Management Advisors 8.1.x Contact Center Advisor - Mobile Edition Release Advisory provides important information that applies to the Contact Center Advisor - Mobile Edition product.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.