| Release Number | iOS |
|---|---|
| 8.1.100.06 [03/29/12] – General (Under Shipping Control) | X |
| 8.1.000.03 [11/29/11] – Hot Fix | X |
| 8.1.000.02 [05/27/11] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Contact Center Advisor - Mobile Edition iPhone Client.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This release contains the following new features and functionality:
This release also includes the following corrections and modifications:
Non-graphable metrics no longer display in the trend chart. (MDS-511)
The last selected hierarchy now persists across different user logins. (MDS-510)
When the Share button is tapped, the in-app UI element can now be used to
send e-mail. (MDS-232)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the 8.1.000.03 release of Contact Center Advisor - Mobile Edition iPhone Client.
This release contains the following corrections and modifications:
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Contact Center Advisor - Mobile Edition iPhone Client.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
Additional graphs display in error in the Trend pane when the iOS app is started a second time. (MDS-561)
| Found In: 8.1.1 | Fixed In: |
On iPad devices only, the Trend charts do not fill the display tab correctly. (MDS-563)
| Found In: 8.1.1 | Fixed In: |
Neither special characters nor upper-case letters can be used in user names and passwords. (MDS-528)
| Found In: 8.1.1 | Fixed In: |
On iOS 4.2.1 devices only, the display of alert details in the Performance Monitor window is incorrect. Genesys recommends upgrading to iOS 5.0. (MDS-243)
| Found In: 8.1.1 | Fixed In: |
The iPhone binary supplied on the CD is for reference only, and is not functional. Please download the functional application from the iPhone App store.
| Found In: 8.1 | Fixed In: N/A |
Metrics that are used only for calculations and should not be displayed are currently displayed on the Metrics tab. (MDS-152)
| Found In: 8.1 | Fixed In: 8.1.100.06 |
It is not possible to create artificial metrics and use them for trend charting.
Only two such metrics are currently graphable: CloseRate and Revenue.
| Found In: 8.1 | Fixed In: |
This section documents features that are no longer supported in this software.
There are no discontinued features in this release.
Information in this section is included for international customers.
Localization is not supported in this release. The only supported language in this release is English.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
Performance Management Advisors 8.1 Contact Center Advisor - Mobile Edition Deployment Guide
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.