Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1 releases of Contact Center Advisor - Mobile Edition Android Client.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.1 release of Contact Center Advisor - Mobile Edition Android Client.

• Compatibility with Advisors 8.1.1

• Support for languages that use double-byte characters

Corrections and Modifications

There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Favorites cannot be re-arranged in either the real-time tab or the Edit Favorites screen. Therefore, Enterprise Performance will always be the topmost entity in the real-time tab. (MDS-213)

Additional graphs display in error in the Trend pane when the Android app is started a second time. (MDS-561)

Neither special characters nor upper-case letters can be used in user names and passwords. (MDS-529)

It is not possible to create artificial metrics and use them for trend charting. Only two such metrics are currently graphable: CloseRate and Revenue.

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Discontinued Support

This section documents features that are no longer supported in this software.

There are no discontinued features in this release.

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Internationalization

Information in this section is included for international customers.

Localization is not supported in this release. The only supported language in this release is English.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

• Performance Management Advisors 8.1 Contact Center Advisor - Mobile Edition Deployment Guide

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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