Release Number | AIX | Solaris | Linux | Windows |
---|---|---|---|---|
8.5.100.09 [03/27/15] – General (Under Shipping Control) | Platform independent within supported platforms | |||
8.5.000.04 [05/21/14] – General (Under Shipping Control) | Platform independent within supported platforms |
This release note applies to all 8.5 releases of Performance Management Advisors Cisco Adapter.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
The operating systems supported by this release are listed in the Contents, above.
NOTE: There is one Installation Package (IP) for Advisors. The OS Group on your software DVD might indicate "Windows", but the installation file can be used on either a Windows platform or a Linux platform.
The following table lists the languages supported by this release.
CHS | CHT | CSY | DEU | ENU | ESN | FRA | FRC | ITA | JPN | KOR | PTB | RUS | TRK |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
X | X | X |
This release is under shipping control. This section describes new features that were introduced in this release of Performance Management Advisors Cisco Adapter.
Advisors Cisco Adapter supports warm standby, which is a form of high availability (HA) in which a backup server application remains initialized and ready to take over the operations of the primary server.
Advisors Cisco Adapter is now controlled by Genesys Solution Control Server (SCS), through the Local Control Agent (LCA). You must install the LCA on servers on which you plan to install ACA. You must also configure Application and Host objects in the Configuration Server for each ACA instance. After ACA is installed and integrated with the SCS, you can monitor ACA using the Solution Control Interface (SCI), Genesys Administrator, or Configuration Manager. For detailed information, see the Genesys Performance Management Advisors Deployment Guide.
As part of implementing warm standby for Advisors CISCO Adapter (ACA), the Windows and Linux services that previously controlled ACA have been removed.
Support for Microsoft SQL Server Cluster.
Support for Microsoft SQL Server 2012.
Support for Oracle 12c databases.
There are no corrections or modifications for this release.
The setenv.sh
script (bin/setenv.sh
) on Linux boxes now contains settings
for garbage collection, memory, and locale. (CC-483)
The Advisors Cisco Adapter installer permits the AWDB and HDS database to use different servers. Previously, the installer was configured to use the same server and port for both AWDB and the HDS database. (CC-445)
The operating systems supported by this release are listed in the Contents, above.
NOTE: There is one Installation Package (IP) for Advisors. The OS Group on your software DVD might indicate "Windows", but the installation file can be used on either a Windows platform or a Linux platform.
The following table lists the languages supported by this release.
CHS | CHT | CSY | DEU | ENU | ESN | FRA | FRC | ITA | JPN | KOR | PTB | RUS | TRK |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
X | X |
This release is under shipping control. This section describes new features that were introduced in the initial 8.5 release of Performance Management Advisors Cisco Adapter.
Support for Red Hat Enterprise Linux 6.0 64-bit native.
Support for Windows Server 2012 64-bit native.
Support for Java SE Development Kit 7.
There are no corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
Advisors Cisco Adapter (ACA) release 8.5.100.09 is the final release of this Advisors component. ACA release 8.5.100.09 is fully supported with Advisors release 8.5.1; that is, ACA is compatible with all 8.5.1 releases of FA, up to and including release 8.5.102.
An Advisors server that is controlled by Solution Control Server can set its application's status to Service Unavailable
in the Solution Control Interface (SCI).
If that Advisors server does not have a backup application configured for warm standby, then the status of Service Unavailable
will remain in the SCI even if the Advisors server recovers to function normally on subsequent processing cycles.
To reset the status:
Found In: 8.5.100.09 | Fixed In: |
The source metric formula for the "Average Wrap Time" voice Report metric in Frontline Advisor has changed. The new formula is no longer compatible for use with the Advisors Cisco Adapter. If you would like to use this metric in environments that use the Advisors Cisco Adapter, you must create a custom metric that uses the old formula.
To create a custom metric with the original source metric formula:
tacw/acwst
, with the Advisors Cisco Adapter–compatible formula:tacw/nch
.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Support is discontinued for Microsoft SQL Server 2005.
Discontinued As Of: 8.5.100.09 |
Support is discontinued for Microsoft Windows XP.
Discontinued As Of: 8.5.000.04 |
Support is discontinued for Microsoft Windows Server 2000.
Discontinued As Of: 8.5.000.04 |
Support is discontinued for Microsoft Windows Server 2003.
Discontinued As Of: 8.5.000.04 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Performance Management Advisors 8.5 Deployment Guide describes how to install and configure the entire Advisors suite.
The Performance Management Advisors 8.1 Cisco Adapter Release Advisory provides important information that applies to the Cisco Adapter product.
The Genesys Migration Guide contains a documented migration strategy for each software release. Please refer to the applicable portion of the guide, or contact Genesys Customer Care for additional information.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.