Release Note

Performance Management Advisors
Cisco Adapter

8.1.x

Genesys Telecommunications Laboratories, Inc. 2011–2013

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.500.06 [09/18/13] – General (Under Shipping Control)           X
8.1.400.01 [12/05/12] – General (Under Shipping Control)           X
8.1.300.02 [10/23/12] – General (Under Shipping Control)           X
8.1.200.07 [07/17/12] – General (Under Shipping Control)           X
8.1.100.05 [11/17/11] – General (Under Shipping Control)           X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.1.x releases of Performance Management Advisors Cisco Adapter.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.500.06 [09/18/13] – General (Under Shipping Control)

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ENG ESN FRA ITA JPN KOR PTB RUS
      X X              

New in This Release

This release is under shipping control. This release contains the following new features and functionality.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.400.01 [12/05/12] – General (Under Shipping Control)

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages supported by this release.

CSY CHS CHT DEU ENG ESN FRA ITA JPN KOR PTB RUS
      X X              

New in This Release

This release is under shipping control. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications since the previous 8.1 release of this software:


This release of Advisors Cisco Adapter is compatible with Performance Management Advisors release 8.1.4.


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Release Number 8.1.300.02 [10/23/12] – General (Under Shipping Control)

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages, other than English, supported by this release.

CSY CHS CHT DEU ENG ESN FRA ITA JPN KOR PTB RUS
      X X              

New in This Release

This release is under shipping control. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Advisors Cisco Adapter is now compatible with Performance Management Advisors Release 8.1.3.


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Release Number 8.1.200.07 [07/17/12] – General (Under Shipping Control)

Supported Operating Systems
Supported Languages
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

Supported Languages

The following table lists the languages, other than English, supported by this release.

CSY CHS CHT DEU ESN FRA ITA JPN KOR PTB RUS
      X              

New in This Release

This release is under shipping control. This release contains the following new features and functionality:

Corrections and Modifications

This release includes the following corrections and modifications since the previous 8.1 release of this software.


The Cisco Adapter database password is now correctly substituted in the configuration file when the Adapter is installed for Oracle. (CC-146)


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Release Number 8.1.100.05 [11/17/11] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This release contains the following new features and functionality:

This release also contains the following new features and functionality that were part of the 8.1.0 restricted release:

Corrections and Modifications

This release includes the following correction since the previous 8.1 restricted release of this software.


An occasional error in loading source metrics data has been corrected. (CC-28)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Multi-byte languages are not supported.

Found In: 3.3, 8.0, 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.1.5 Fixed In:

When metrics are configured with growing time profiles, Advisors Cisco Adapter may calculate the time window incorrectly when counting interactions. (CC-343)

Found In: 8.1.4 Fixed In:

Cisco Adapter occasionally generates an unidentified NullPointerException error when time profiles are manipulated. (CC-143)

Found In: 8.1.1 Fixed In: 8.1.2

When the FA supervisor dashboard is opened, a data parsing exception is logged in the server log. (CC-147)

Found In: 8.1.1 Fixed In: 8.1.2

Cisco Adapter passwords used for accessing external systems are not encrypted.

Workaround: Encrypt the passwords manually as described in the Performance Management Advisors 8.1 Deployment Guide. (CC-106)

Found In: 8.1.1 Fixed In: 8.1.2

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features for this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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