Release Note
Orchestration Server
8.0.x
Genesys Telecommunications Laboratories, Inc. © 2010
Contents
Introduction
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information
Introduction
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Orchestration Server.
- Links in the Contents section enable you to access information
regarding a specific release. Releases are listed by version
number rather than in date order. For this reason, a recent
release may be listed after earlier releases, if the version
number is lower. Except when otherwise noted in the information
for a specific release, each release includes all of the features
and corrections that were introduced for the applicable operating
system at earlier dates, regardless of the version numbering.
- The Release Number table lists the supported operating systems
for each release at a high level. For more detailed information,
see the
Genesys Supported Operating Environment Reference Manual.
- The Known Issues and Recommendations section is a cumulative
list. It includes information on when individual items were
found and, if applicable, corrected.
- The Corrections and Modifications section for each release
may list additional issues that were corrected without first
being documented as Known Issues.
- The Discontinued Support section is cumulative. It lists
functionality that is no longer supported and the release
number of the version in which support was discontinued.
Use of Third-Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
The operating systems supported by this release are listed
in the Contents, above.
New in This Release
There are no restrictions for this release. This section describes new features that were introduced in this release of Orchestration Server.
-
Orchestration Server (ORS) now provides improved memory management on Solaris. (ER# 262613381)
Corrections and Modifications
This release includes the following corrections and modifications:
This release of ORS resolves an issue in the previous release whereby, after starting ORS, continuous pinging messages were generated on the console. (ER# 262475161)
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Supported Operating Systems
The operating systems supported by this release are listed
in the Contents, above.
New in This Release
There are no restrictions for this release. This section describes
new features that were introduced in this 8.0 release of Orchestration Server.
-
Genesys Orchestration Server (ORS) is a session-based platform. The combination of Genesys Orchestration Server (ORS) and Genesys Universal Routing Server (URS) comprises the Genesys Orchestration platform. The Genesys Orchestration platform is a major new suite capability for Genesys platforms. It is a logic integration platform which provides the ability to create customer service applications.
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Genesys Orchestration Server (ORS) is an interpreter engine for State Chart XML (SCXML) and ECMAScript scripts. The SCXML standards supported in this release are confined to the W3C standards of SCXML 1.0. Support of the SCXML specification is for the draft dated May 7, 2009.
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ORS provides session handling capabilities for all type of interactions, and is able to orchestrate the same across different Genesys Solutions such as GVP, Outbound, eServices, and others.
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SCXML application provisioning is achieved through an Application Server or Web Server. In this release, ORS supports IIS, Apache/Tomcat, Web Sphere, and JBoss.
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ORS supports local caching of SCXML applications.
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Orchestration services can be queried through an HTTP request for run-time status on all sessions. This real-time information also provides ORS application information, generic data such as processing time, version, and so on. It also includes statistical data such as active numbers of interactions, sessions, agents, and other data.
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ORS has built-in Web Server functionality facilitating HTTP(s) requests from external applications. This interface supports requests for starting a session, querying a session, terminating a session, and sending requests to any active sessions from external applications.
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The HTTP interface supports the following methods through HTTP calls:
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Start Session—Start a session by invoking the corresponding SCXML application as a parameter for this request.
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Stop Session—Stop an active session from an external request.
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Request—Request session information or statistics from ORS based on session ID and other information linked to the session.
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ORS utilizes functional modules to get queue and statistics information based on SCXML application definitions. Please refer to the deployment and reference documents for more details.
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ORS supports asynchronous handling of eServices sessions by connecting to the Interaction Server and pulling interactions from different queues based on criteria defined within the SCXML application.
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ORS provides an open and easy integration through RESTful interface with external applications such as Web-based applications, Business Rule Management Systems (BRMS), or any third-party applications.
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ORS is compatible with Composer 8.0.3. You can use Composer to build and deploy SCXML/ECMAScript based applications.
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ORS supports N+1 architecture with clustered services. This architecture approach extends the redundancy features and load balancing of Genesys Universal Routing Solution. The architecture is transparent such that the addition of new Orchestration Services into the existing infrastructure will not disrupt the platforms operations.
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ORS's clustered approach provides uninterrupted processing of sessions regardless of server instance failures. As a result, ORS will not have a single point of failure, improving availability of session processing, in turn achieving multiple 9s.
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ORS provides message rendering capabilities through Genesys Universal Contact Server (UCS). The message content obtained by UCS can then be utilized in creating automated SMS or e-mail interactions.
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ORS is supported on Windows and Linux operating systems.
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ORS is supported on Solaris SPARC from version 8 to 10 for both 32 and 64 bits.
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ORS supports VMWare version 5.x to 7.x.
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ORS supports the Apache Cassandra open source distributed database management system for persistence functionality.
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Router Connector License. Development or sales of third-party tools and applications which require or utilize Genesys Universal Routing or Genesys Orchestration Server functionality, including access to Genesys Universal Routing web interface to provision target information, Statistics, invoking session, and so on, requires a Router Connector License. Please contact your account executive to get more information on its applicability and pricing.
Corrections and Modifications
This release includes the following corrections and modifications:
No corrections or modifications have been made in this release.
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Known Issues and Recommendations
This section provides the latest information on known issues and
recommendations associated with this product.
After starting ORS, continuous pinging messages are generated on the console. (ER# 262475161)
Found In: 8.0.100.28
|
Fixed In: 8.0.100.34
|
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Discontinued Support
This section documents features that are no longer supported in this
software.
This section documents features that are no longer supported in this software. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
Orchestration Server support for Red Hat Enterprise Linux 5 is discontinued.
Discontinued As Of: March 15, 2019; All releases |
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Internationalization
Information in this section is included for international customers.
There is no internationalization support in the 8.0.x release of Orchestration Server.
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Additional Information
Additional information on Genesys Telecommunications Laboratories, Inc.
is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
-
Orchestration Server 8.0 Deployment Guide, which provides a high-level overview of Orchestration Server (ORS) features and functions, including product architecture, high availability and persistence, configuring, installing, and deploying ORS, and describes how to start and stop ORS once you have configured and installed it.
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Genesys 8.0 SCXML Technical Reference Guide, which provides SCXML language-specific reference material for Orchestration Server.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on
the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be
more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page
in PDFs and on the "About This File" topic for Help files.
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